Taco Bell – Order Fast Food

Name: Taco Bell – Order Fast Food
Rating: 4.69736 (962331 reviews)

Food & Drink

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Taco Bell – Order Fast Food

Food & Drink

4.7

1M ratings

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Taco Bell

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User Reviews for Taco Bell – Order Fast Food

Way, way better now. Solid app.

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts!I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great.Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.

Argembarger, May 27, 2019

Major Flaws

Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars.

Brian W. II, Jun 04, 2020

App doesn’t work - unable to login

This is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app.

brucato12, Jan 04, 2022

Great Update, but beware!

Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward!Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review.Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.

cojack03, Dec 09, 2020

Horrible app! Horrible, embarrassing experience!

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .

Dmarkusss, May 29, 2018

Failure after failure

The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.”So I left without food that I already paid for.

iThaiger, Nov 22, 2018

… wish I could have used the app.

I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering.

Kawaii_Hime_Ceres, Jan 12, 2019

Ordering made 10x more difficult

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.

Liza1276, Dec 04, 2018

Doesn’t work when needed

I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further.

Tengunami, Jun 19, 2021

Charged my card but didn’t place my order?

This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.

User5438, Feb 02, 2021

Description

With the Taco Bell App, you can order and pay ahead, skip our line, get access to new deals and offers, and more. App Features include: 1. REDEEM REWARDS & OFFERS - Get exclusive rewards and offers only available on the app. 2.

MOBILE ORDER & PAY AHEAD - Place your order and pay ahead, select your pick-up method, let us know when you’re here, and skip our line. 3. CUSTOMIZE FAVORITES - Satisfy your cravings any way you want by customizing your favorite items like tacos, burritos, and nachos. 4. EARN POINTS - Make your tacos count with our new beta rewards program. Download the Taco Bell app to start collecting points and earning rewards. 5. TRACK YOUR ORDER - See when your order is being made and ready for you to enjoy. 6. FAVORITE YOUR GO-TO MEAL - Save your go-to meal and quickly reorder your favorites. Terms and conditions apply.