Zaxby's
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User Reviews for Zaxby's
App is buggy
The old version of the app seem to work fine for me. For some reason, the new version that debuted several months ago, does not have as many features. I loaded a gift card on the app, but it would not allow me to use the gift card unless I order ahead. My Zaxby’s will not allow me to pick up orders through the drive-through that I have ordered ahead. I have to go inside. The problem with that is leaving animals or kids in the car. I really wish I had not loaded that gift card onto the app! Today, I tried to go order ahead and pick up something, but the app would not open. I was in the parking lot of my Zaxby’s, so it was not a distance issue, it just continue to spin. I closed and reopened several times, no change. When I got home, I tried to open the app again to add the points from my purchase and it is still doing the exact same thing. Spinning never opening. I don’t know why they felt the need to change the app. I’m not really impressed!
Blank stares from employees with mobile order
I guess I’m an eternal optimist, but I thought “oh well, just because all these other people had issues with mobile orders on the app doesn’t mean I will.” I was sadly mistaken. I placed an order via the app, arrived at the restaurant, came inside and sat down. I watched as a couple walked in, placed their order with the cashier, and then received their food before my order was called. Annoyed, I walked up to the counter and asked the status of my mobile order. The cashier had no idea Zaxby’s even had an app, let alone if an order was pending. She turned and asked the kitchen manager(?). The manager kept asking if I had a “confirmation number”, which is not displayed on the app screen. Then another member of the kitchen staff walked around to the other side of the kitchen and found that my order had been displayed on a different kitchen screen for 11 minutes, unnoticed. I finally got my food made after all this. Terrible experience. I likely will not use the app again for a long time, if ever.
Not the best app.
Love Zaxby’s, but the app…not so much. My biggest complaint is it traps you at the end with your pick-up options. AFTER you’ve paid for the food it notifies you that you’re still required to wait in the tremendous drive-thru line to pick up your food(what’s the point of the app if you still need to go thru the drive-thru), or you can go inside to get your order(closed), unless you selected the “Curbside pick-up” option while ordering. I have yet to find the curbside option. Fortunately, my local Zaxby’s has been kind enough overlook the fact that it seemly doesn’t exist and bring the food out with a phone call. Even the staff can’t find the curbside option when asked! Is it there? Maybe. Is it easy to find? NO! I still have no idea how to order curbside should I visits a less accommodating Zaxby’s in the future. It’s almost a bait-and-switch mentality with this app.
Not sure why they offer an APP...
I downloaded the App last fall when Zaxby’s places the little signs by the register that says “download the app & get rewarded”. I love most of my other reward apps & use them often. So I was excited to try this one. I have been SO disappointed: it’s basically useless. In a 3 month timeframe I made multiple purchases (I even used the scan & pay option) - and I received ZERO rewards! Nothing. I asked multiple employees if the App was working yet or if they could help me figure out there were never any rewards. The employees have no clue. They indicated that it works for others... ok. I have emailed customer service (they indicated that no rewards are being offered - which sounds kind of odd, but it does equate to the rewards that I’ve received). Today I received a text asking me to “ Zaxby's: Find out about rewards and special offers in the Zaxby's app. Download yours today.” & an email advertising “the App Fans Appreciate!/Get Rewards & Special Offers”... I downloaded the App that I previously deleted... & of course, it shows no rewards. Good grief - I should have known better!!!
I HATE ZAXBYS
zaxbys is one the most jobs to work at or even work for I had a interview with them today and when I went in for a interview the manager was so disrespectful and it disgusted me I have no problem with some men being gay but that manager had a complete attitude with me I brought my social security bc since I’m 16 I thought that would be the only thing they needed bc it didn’t say I needed a id that’s why I applied there in the first place but he kept asking these unnecessary questions other then talking about the interview he kept asking why my social security looked messed up why I don’t have a id why I’m 16 and other questions i found rude honestly it was the worse job I ever experienced and would never plan on going back I mean he even told me I can’t work there till I have a id when I work at any other job and juss needed my social for any other 16 year olds out there if you looking to work at a zaxbys in tucker or anywhere else i wouldn’t even suggest it these managers are so out of hand nowadays but y’all all stay safe out here
Nothing but problems!
This is the worst food app I’ve ever seen! I’ve had nothing but problems with it every time I have used it. Yesterday I placed a online order and when trying to pay it said to try again something went wrong and nothing was wrong the first time but it charged my card twice!! Then when I get to my Zaxbys location and tell them I’m here to pick up my order for Jamie they claim they can’t find a order for that name. So had to pull up and show the manager where it said it was placed and where it took my money twice. She comes bringing this printed out paper of what I ordered and said they canceled the order didn’t say why and that my funds would be put back on my card. I still wanted the food considering I payed for it twice. So she offered to put it back on her system but I’d have to wait in that long line and pay for it again..Of course they once again gave me problems when I returned but I finally got my food and I am planning on telling the GM of this location this horrible experience! I do want my money put back on my card that it took twice since this app for some reason decided to cancel my order!! I use to work for Zaxbys and tbh their online ordering was a joke and never failed to give customers and the workers problems. I am never using this app again!
Chicken is great, crappy quality control and service
If my kid wasn’t obsessed with the chicken tenders and I didn’t think the food was so good and fresh I would stop coming here all together. They never get my order right the first time the second time and it takes forever and I always get an attitude when I try to correct my order I can understand getting orders wrong but every single order I’ve ever gotten from there has been wrong in someway. That’s pretty awful quality control. I realize this isn’t McDonald’s so it takes a little longer but I have waited for 40 minutes for my food before and that’s not a sit down Olive Garden/outback/Karaba‘s type place so that’s pretty unreasonable. It’s even worse customService, quality, and time when you order on the app. And they definitely seem to give preference to the drive-through and the delivery drivers a lot more than the people standing right in front of them at their counter, which isn’t good either.
Fix Your App Design
I live in a town with three zaxby’s locations. I use each of them from time to time. Now I have used plenty of fast food apps in my life. I’ll admit I have made the occasional mistake of ordering from the wrong restaurant location before in other apps too. I’m not perfect and things happen. Maybe once or twice in the time of using some of my more favorite restaurants. What I can’t explain is the number of times this has happened while using the zaxby’s app. Tonight it happened again. I swear it has happened despite my efforts to choose the correct restaurant location. You would think I’d be able to get it right after having it happen to me 5-6 times. The frequency of this problem is more than double the rate I’ve ever experienced with any other app. Fix it, please. I want to keep eating here, but this is beyond aggravating. Maybe make picking your pickup location more visible, require me to choose at the start of an order, or maybe a quick “are you sure this is the location you want” before hitting pay.
Updated**** Needs to work out a few kinks
This app is pretty slow. I love being able to order my food ahead of time, but the app is a pain when trying to edit or remove an item. It’s almost like it gets overwhelmed and wants to shut down. I try to ensure I know exactly what I want when I add an item to the cart. If not, it’s much faster and easier to cancel the order and start from scratch.Update:This app has enhanced dramatically since I wrote my initial review. My only complaint this time is that I can’t, AT ALL find the “Curbside pickup” option where I park and the Zaxby’s team members bring it to my car. Each time I have to place the order and then call them to let them know that I ‘forgot’ to select the curbside pickup option when in actuality I’m unable to find it in the app. I’d love if someone could walk me through it lol. I usually don’t have problems finding additions like this, but for the life of me I can’t locate it anywhere! Outside of that, I’m thrilled that Zaxby’s app development team fixed the glitches that caused the app to run painfully slow. Keep up the great work!
The “Newly Upgraded App” still needs help!
It’s just not super intuitive! The employees have very little knowledge of how the app works on their side of the counter! I get the same kind of response when trying to pay with my app and claim a reward- “I’m not quite sure how everything works we’re still trying to figure it out also”! I’ve been in several Zaxby’s since the upgraded app went live and it’s never a streamline process! And my biggest frustration is that I’ve loaded $ on my app and evidently the app isn’t set up to allow you to pay at the counter with the app! Or you can’t pay at the counter with the app and claim a reward? Or something? It’s frustrating because I know it can and should be an easier process! Using the Chick-fil-A app is an Extremely Fluid Process! In Person, Drive thru, Mobile Order, never a glitch or a “I’m not sure”! Using the McDonalds app is seamless! I’d like to support Zaxby’s but if they can’t make my customer experience at the very least smooth and hassle free I’ll go somewhere else! I don’t need my lunch to be complicated there’s enough of that elsewhere in life!
Description
Craving Zaxby’s saucy, flavor-full food? We’ve got the app to give your taste buds what they demand — fast. The NEW Zax Rewardz program puts all the Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries your hungry heart desires right at your fingertips.
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