Popeyes®
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Mobile
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User Reviews for Popeyes®
Could be MUCH better
My issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.
App doesn’t work
I’ve tried twice to use the app to order. The first time I added the special to my cart and tried to order more food. The special disappeared. The store did not want to honor the special. They said they don’t have anything to do with the app (really??) the second time I kept getting an error message when I was checking out to contact my card issuer. I had two pending charges from Popeyes in my account so it wasn’t my card it is the app. Thankfully when I showed my phone to the store they honored the special. Same store different employees. Also compared to other apps for ordering this one is not set up very well. What is the difference between mobile and restaurant order? We can’t go in the restaurant so do they have curbside pick up? Is drive thru the only way to get your order, if so why order ahead if you still have to wait in line? Both times I would have just gone somewhere else but I was getting food for other people. What good is having a great chicken sandwich if you can’t use the app to order?
Cold Cold All The Time
Your Popeyes franchise located in Huntington Beach California on beach Boulevard is the worst I’ve ever seen. You go in at 8:30 and they want me to stop cooking chicken, everything is packed in boxes not under a heat lamp in boxes. When you ask for fresh chicken at 8:30 PM and they close at 10 o’clock they said that’s it for tonight. She came from 830 Cerner to 10 o’clock and hour and a half later it’s not fresh chicken. And the worst thing they argue with you. If I’m spending my money I should have fresh food, they tell me this is a fresh as I can get cooked at 8:30 certain 915. Someone from the franchise should go in in fishers problem. I bought chicken tonight and is horrible and I want my money back. An old gentleman came in and asked for fries they said the froze down for the night and 915 that is so sad.Sorry for the miss spelling but I was so angry. There’s no motivation there. The manager walks around and when he finally starts helping, he’s not wearing gloves. I ask him if someone else can help me. This site needs supervision. They leave the new employees up front and my order has been wrong so many times. I ask for 2 thighs, I get a thigh and a breast, I ask for spicy, I get original. It’s a hit and miss. You ask for the freshest, and you get in the car it’s barely warm and you can tell by the color it’s not fresh.I’m so disappointed with Popeyes.I hope this helps
What’s the point?
You might think that if you order food to pickup through a restaurant app that the restaurant will have the food you order. Maybe, but maybe not. I ordered food, went to pick it up, and was told when I got to the restaurant that they didn’t have MOST of the food I ordered. Not that it wasn’t ready, that they didn’t have it. The restaurant was supposed to be open for another hour +, they just weren’t making any more food, which would’ve been nice to know when I was ordering. Plus there wasn’t a manager around. I don’t know if they had some kind of emergency, but it’s not a good idea to leave a bunch of kids in charge of the store without a supervisor, especially if they don’t know the restaurant’s own policy. I mean, I guess the app works fine, but what good is ordering in advance if they’re not going to have any of the food you ordered and don’t find out until you get there. Also, the payment shouldn’t be processed until the food is picked up. Why should anyone be paying for food they don’t have? You’re better off going to the restaurant just to make sure you’re not being charged for the food they’re not making.
Scam App
If I could give them 0 stars I would. How do you have an app, that was not tested. There is no way, this app had legitimate testers. I bought a family meal for $20 + and an hour later I am arguing about this meal. I get to Popeyes after ordering for pick up, I get there at 4:20 and was told that they are out of chicken, fries and biscuits. Just go ahead and shut the whole business down. This is seriously counter productive to the goals of the business. How do you have a 3rd party run your app that is not connected to the actual franchised business place. They are not able to cancel orders knowing Popeyes have several underlining issues- namely bad customer service. I had high hopes for the app because that would mean I do not get the opportunity to interact with the very rude people you hire in every state. So now with $20 to my name, I have to call customer service so she can then submit a ticket to the support team so they can get back to me in 48 hrs while I stay over here and die of hunger. App is trash. I will be reporting this to my bank, and filing a grievance with better business bureau. This is a scam, fraud and should be locked down immediately. Ridiculous ....
Good chicken sandwich. Poorly done app.
I really wanted this after work. Paying online for food and getting rewards points in like a good idea. Works well with many other restaurants. However Popeyes has failed in maintaining digital support for the app. The first issue that I had reported to them was when I had a problem with one location but could not find a way to report it on the app. They list every city in Colorado regardless of if they have a Popeyes location. However a couple cities turns out are missing so they list those all under even if they’re not in Denver. Kind of makes reporting a problem a bit difficult. But now the newest thing is they are promoting their new hot chicken sandwich, and say it’s not available at my location. However when I get there it is advertised and the staff says we have had it since the promotion started. You would think the app would be fixed to solve the simple question and allow people to purchase the item. But I have contacted them a few times and have heard nothing back and the app is unchanged. This is too bad. When I first got the app when the location nearest me was first opened I used it to report issues I had with orders and received quick and extremely fair resolutions. Now the pendulum has swung the other way.
No way to contact customer support
I ordered for the first time on the app today and it will be my last. I called the driver to let him know something was missing and he said I would have to let DoorDash know but since I ordered through the Popeyes app there is no order history of it. Every time I tried the customer support it always said error I took photos to prove I tried reaching out after I received my food and looked through everything. I then called the restaurant and the manager said he could not refund me because he does not have access to the online ordering which kind of makes no since to me, either way I have to go up there just to get something solved I don’t want to even be troubled by it because now a days I seem to have so many problems with Popeyes makes me not want to get anything from you guys anymore. Even picking it up a order took a 45 minute wait time after we had already put in a order 30 minutes ahead even after all that time we left with nothing because they only prioritized drive threw.
Clunky - App Needs Work
The check out process and the way offers can be added or not needs a lot of work. I had to find ways around the app in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface.The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.
Rate the App— WARNING: they Don’t refund/cancel.
All Mobile food apps allow you to change the location if you ordered at the wrong location. POPEYES does not. My $30 is gone and I never got my food. I sent in a support ticket and the support tech was unhelpful. I called the corporate Popeye’s number and they couldn’t do anything. I called the small store itself and nobody picked up. Don’t advertise convenience if your app fails to do something basic as allowing one to change the location for a pickup order. The support aspect of the app was horrendous. It was not user friendly. The shape of the window was not conformed to my iPhone. I couldn’t really type my concern… I had to communicate by clicking buttons about what my issue was related to— please beware about this company’s lack of customer service in making things right. Money gone, just like that. And about the restaurants? Twice… I’ve tried to get chicken sandwiches at two different locations and twice they said they had no more chicken sandwiches. Dude, that is a hot item that is advertised, how do these restaurants not have any more of them???? Ridiculous service.
You maybe scammed!!! I am missing food and my money!!! Horrible / No customer service
I placed an order using one of the trending offers on the app. I bulked up my order to meet the offer requirements. When my order arrived it was beat up and in poor condition. Looking in the bag I quickly realized that my order wasn’t complete. Only half of the items paid for was in the bag. I tried to contact the driver.. no response. I tried to contact customer service no direct number or chat... I tired to contact the actual store and had to call 6 times before someone answered. I was told Popeyes didn’t deliver my order DoorDash did; I was also told someone would be contacting me again with an update. I have yet to receive an up from the store.. I contacted DoorDash and was told because I order was placed directly from this app I cannot be reimbursed for the items I did not receive. So at this point I am still missing the other half of my order as well as my money. Save yourself the trouble and eat somewhere else! You run the risk of loosing your money and being scammed.
Description
Features: Mobile Ordering: Order with the app for delivery or pick-up. Mobile Coupons: Get exclusive access to the best mobile-only deals. Restaurant Locator: Find your closest Popeyes® and see their hours.
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