Jack in the Box® Order App

Name: Jack in the Box® Order App
Rating: 4.28505 (11770 reviews)

Food & Drink

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Jack in the Box® Order App

Food & Drink

4.3

11.8K ratings

Age Rating

Seller

Jack in the Box Inc.

View in App Store

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User Reviews for Jack in the Box® Order App

Good app, but....

This is definitely my favorite fast food app. HOWEVER, there is one problem. If you order from the one tap screen, I think it automatically uses the last location you used for that order. Because most mobile order apps use the closest store, I didn’t even think about it when I ordered far away from the last time. So I checked again after already ordering, and realized it was the wrong store, 30 miles away. Not even a “this store is far away” warning. So I just did the same order today, expecting it to go to the store I originally ordered from. It ordered to a RANDOM store I had never been to, which is also pretty far away. On top of all this, there is no way to cancel your order! So basically I’ve spent money for nothing TWICE because the app isn’t smart about locations. Please change it so it chooses a closer location, or at least add a warning if it’s far away. And a cancel order option would be nice.

auoso y ucucuuchalwfou, Feb 02, 2019

Needs some convenience improvements

Let me say I’m not trying to be negative in this review. The app works fine if you’re ordering for you and you only. The “just for you” picks can be a little weird sometimes but I’ve picked them many times. My biggest complaint is that I order for myself and family, and the most convenient thing for us to do is to have both credit cards on whichever fast food place we go to. Jack has always replaced one card for another though, which means we have to re input the card details every time we switch off who’s paying. More than a little bit inconvenient for something that’s supposed to be faster than going to the window to order. I’ve looked at the account settings and tried adding a card “on file”, but it still just replaces every time, and there’s even a warning saying the previous card will be replaced, along with a message that says “you have no card on file” when you go to add a new one. I’ve tried to add a card, Jack, stop looking at me like that!!

Auroya S, Feb 25, 2020

App expectations v real life

You put in your order, you pay, then select prepare food. The app then tells you to head to your location. I followed all the steps arrived at the restaurant and was told their system was down and I needed to cancel my own order. There is no easy way of doing that and nothing in the app that allows for that unlike McDonald’s who has an easy cancel button. The employees don’t have any information on what to do and the managers are worse. I was then told the app has nothing to do with the store. This has happened 3x. The app is only worth its salt if it does what it is supposed to do. I now have to figure out how to contact someone to get my money back. So far I am waiting still with no solution and I am hangry because I still did not get my food. The app takes the money and the store doesn’t fill the order. If the app was interested in customer satisfaction I wouldn’t be jumping through hoops to get my money back. Don’t waste your time. Their offices aren’t open on the weekend and there is no one to fix it.

Candy links, Dec 20, 2020

No refund

I purchased items over 1 week ago and hit the red button to have my food prepared since i live 5 minutes away. Upon my arrival to the location, i requested my mobile app order thru the driveway. The cashier stated that they didn’t have majority of the items to create the order and therefore they couldn’t prepare it. I asked if I could get my refund there because the mobile app doesn’t provide that option or if they could cancel my order so that it would notify my mobile app that I did not receive my order because the JIB location was unable to create it. The cashier lacked knowledge of the mobile app and didn’t offer any solution. Therefore, I tracked down a customer service FAQ which basically states that you won’t receive any refund once you submit the prepare order red button. I’ve emailed JIB twice but still have yet to be contacted by the company. I understand if your food is prepared that you should be charged but if you haven’t received your order or even if you’re not satisfied with your order, they should have a request refund option. I’ll adjust my rating if I get my refund from JIB

Crash Cutta, Feb 28, 2021

Hit or miss (like huge miss!)

When the store you order from that is listed as open 24rs has your order ready no issues the apps pretty useful and I can’t complain.. however … when the location is listed as 24 hrs and you arrive to nobody there (hiding in back with the drive thru blocked off) and then after waiting and honking at the window for 15 minutes to finally have the guy you saw in the reflection the entire time just ignoring you come up to the window and tell you they’re closed and can’t take orders to which you reply “well I placed my order online you already charged me” and have them look at you dumbfounded like OK… Then the more senior incompetent person tells you they will issue a refund but doesn’t bother to take down your details or ask your name and then you never receive said refund (for the second time - same guy) it’s hard to say anything positive .. freaking frustrating and then they don’t issue your rewards or jack pack offers you never received if they do refund you your money …. which is lame to boot. Cmon. Jack. ?!?

D3m3tree, Jul 18, 2022

Bad customer service from local restaurant!

We have used the app several times. The deals are great, and it’s convenient to use. But our local restaurant on multiple occasions has refused to honor the order (that we already paid for through the app) because when we came to pick it up “their screen didn’t say the same thing”. We showed them the order in the app where it clearly said what we paid for. The didn’t care and said it doesn’t match what their screen said do they refused to give us what we paid for. Are you kidding me? Another time we went to the same location and we had ordered an item through the app that was new to their menu. Paid for it. Got there and they said they don’t have that item yet. I asked them why they had a poster for it in their window if they don’t have it yet? Another time they told us they have “no control” over the app or what is charged as an excuse to not give a refund for items they refused to give us even though we paid for it! A few other times we got home with our order and items were missing. Clearly we need to stop going to this location because they don’t care, but JITB needs to get on them for taking such poor care of he customer!

DeborahS51, Feb 17, 2020

Poor in app help & customer service.

Ordered drive thru pick up from a store listed as being open 24/7. Went to pick it up and the store was closed at 9:30 PM for some unexplained reason. That part really isn't that big of a deal. Stuff happens. The problem is the app has no way to rectify an issue like this. There is literally no way to refund or cancel an order through the app's built in help system. The app just lets you order from a store that is unable to fulfill the order and still charges you money. If you follow the built in FAQ and Help information, it just bounces you around from one nonsensical help article to the other while never giving out email support or phone support information. JiB and the team they contracted to build the app have inadvertently created a scam app if the store cannot fulfill the order. They also mention to "tweet" for help or fill out some third party 20 question feedback form which doesn't lead to you getting your money back. This app and it's help section is the final boss of poor customer service.

Dog eats Cat., Apr 14, 2021

Pleasantly Suprised

Jack-In-The-Box to me has always been mediocre. I honestly believe almost every other fast food burger joint is better, especially in terms of the quality of the product. However, I will say they are doing a good job with their app. The interface is fluid and simple. I like that they integrated delivery as well. The feature helps a lot in regards to situations where there aren’t freelance delivery drivers(Doordash, Grub Hub, PostMates, UberEats) around. However, here are some things I would recommend, but didn’t feel were critical enough to cost the review a start from the 5/5. The app automatically removes your card information if something goes wrong with the payment or if you type something in wrong. This gets annoying after awhile. Secondly, the app will prevent you from placing an order if you made too many errors in too short of a time period which has literally prevented me from buying food here just because I typed in some incorrect details. Lastly, I don’t understand why they want a tip for delivery with the service fee being so high. I ordered a $10 meal and paid $4 for delivery and $7 for a service fee. I’m not sure what I’d be tipping for.

EliteWhopper, Feb 03, 2021

May these 2 suggestions be helpful.

As Jack in the Box needs no introduction, this review is solely about options missing in the current version of the app. Otherwise, it’s a decent app, navigation is great. Not all options are intuitive, but it is not hard to figure out either. I also like that Jack in the Box provides several discounted items and sometimes even free items in the app. With notification on, I was able to take advantage of these offers. However, I cut down 2 stars because I feel 2 very useful and easily implementable options are missing.1. A way to favorite all my customized foods. Currently, one can have only one favorite and that will be the entire order you placed. Not just a particular item. I customize many of my items, for example, I like Swiss cheese and tomatoes in my chicken sandwich. For now, I have to do the customization every single time I order. I wish I could save the item in favorites and order through click of a button. 2. There is no way to have multiple payment options. You can store only one card at a time. If the app doesn’t want to give the option of adding multiple sources of payment, there should at least be an Apple Pay option, where customers can choose their preferred card.Hopefully, in the next version the developers have incorporated these. I think these could be very helpful and make life a bit easier, than having to customize every time nor to punch in a different card numbers at times.

joe_nad, Sep 01, 2020

Bang for your buck!

Seriously, EVERYONE loves J in the B even if it’s a “guilty pleasure” you’ve had to have indulged at some point. Like everything else in our lives, things change. Prices have increased for everything (I don’t care about your politics) across the board. You might go by JItB’s and be like “dang, that’s crazy, it used to be only (insert old price here)!!” Well, good news, this app is a time warp and if you just go with the righteous deals they allow and offer, you’ll be coming back to drink from this fountain of youth. Plus, the food is even better nowadays (in my opinion of course), core faves are alive and well. But if you’re still down with Jack as always, like me and aren’t using this app, learn from your mistakes and correct what you can, there’s still time to change the road you’re on. Love this app. In large part cause I love food.

JoeyfromtheH, Nov 28, 2021

Description

The Jack in the Box Mobile App provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else.

Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone. App Features:· Order food for pick-up or delivery through the app· Browse the all food, all day Jack in the Box menu· Find your nearest Jack location· Earn points, and redeem rewards with The Jack Pack loyalty program· Special mobile app-only Offers, Deals and App Exclusives· Enable push notifications and never miss a great deal· App will read your mind and tell you what you want – just kidding! Or are we…*We are. For now.