Dairy Queen®

Name: Dairy Queen®
Rating: 4.70098 (20584 reviews)

Food & Drink

View in App Store

Dairy Queen®

Food & Drink

4.7

20.6K ratings

Age Rating

Seller

International Dairy Queen, Inc.

View in App Store

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User Reviews for Dairy Queen®

STILL can’t log in … since May

I haven’t been able to log in since an update to the app in May. I have tried reach out to DQ’s customer service and they told me I created my account by connecting it to my Facebook account and I should use that option to log in. I’ve been trying that but it still takes me though the steps of creating a new account when it comes back to the app from trying to log in via Facebook. When I enter my info to “verify it’s correct” it tells me that the phone number is already in use. I explained this to DQ’s customer service and they told me not to create a new account. I’m not trying to, that’s just the only option it gives when it comes back from “logging in via Facebook”. I have a couple thousand points that I can’t access. I can’t set up a new account either because I only have one phone number and it says it’s already in use. Maybe add an option to let people login using their phone number or something, too. Or a way to recover/reset your password if you created your account by connecting it to your Facebook account. I am SO frustrated and have been a loyal DQ customer for years. I just keep getting the run around.

BethK80, Jul 17, 2022

Don’t waste your time, just use the drive through

The net effect of this app was essentially nil. Despite ordering ahead through the app, I still had to wait in the drive-through. After going to the drive through I still had to go through the window and the pull aside forward and wait for my food. The food order was not started until I pressed the “I’m here” button which, foolish me, I did when I arrived at the restaraunt. The reason given was to make sure my order was fresh. The actual result is that there is no time saved using this app.If the app had a funtion that indicated whether your location has walk in or requires pick up at the drive through it might be of some value. Unfortunately my local Dairy Queen has no signage indicating how to collect your order once you have use the app. Furthermore, it is apparent that the people who are attending the drive through are not very familiar with the app, though that may be a problem unique to my location. Do youself a favor and just use the drive through.

Campbellkeizer, Sep 07, 2020

Treated with respect and food was great!

We eat at many DQ’s and the DQ in Canton South is our favorite. No matter how busy they are the take the time to help you in a pleasant and friendly manner. The prices a reasonable and I’ll take one of their sandwiches and fries any day over Micky D!Our kids and now our grandkids love to go there. We eat first then get ice cream! Sometimes we buy a cake and take it home. The kids that work there work for peanuts and get harassed a lot and the still smile and help each other on big orders and difficult customers. They know who they are! To all the workers at our DQ in Canton South, Pat yourselves on your back, YOU ARE ALWAYS BUSY AND YOU ARE PHENOMENAL WORKERS AND CUSTOMERS NOTICE! Mr Thom Moore & Mrs Char Moore

Cmo269, Jul 01, 2022

Good luck trying to find a store that accepts the app or if it does, it’s “currently out of order.”

I’ve been all over the US, most recently Colorado, Minnesota, Iowa, South Dakota, Montana... and no store I’ve visited has the capability take the app and the one store I was at in Minnesota, said it was “out of order” and couldn’t accept any coupons from the app or redeem any rewards. How is this helpful? I emailed to request a list of stores that will take the app, and was told Dairy Queen doesn’t have that information and it is often up to each individual store. Why go through all of this if so few stores can accept the app? It’s a disgrace to Dairy Queen as a whole, a disservice to the poor stores that can’t take it and seems to really tick of customers who go to a Dairy Queen thinking they can take the app. This is the only app I have where stores have no clue what I’m talking about with this app or flat out don’t accept it. Are you trying to tick people off?

Grace May Smith, Jul 27, 2021

Just go through the drive through

Ordering in the app for curbside pickup was pretty easy. But then when I got to the store I sat in the curbside parking space for 8 minutes waiting. I tried calling the number for the store as shown on my order confirmation, but nobody answered, and after about 15 rings it said the mobile customer I’m calling is not available. Waited 2 more minutes and looked the phone number up on Google (same number) and called again, still no answer. I saw an employee walking toward my car with nothing but her cell phone in her hand. She asked if I had a mobile order. I said yes. She asked for my name. At this point, I’ve been sitting in one of the three curbside pickup spots for 12 minutes and there hasn’t been a single other car show up, much less another one the same color as mine that I indicated on the order. So I don’t know what the confusion was about, but she told me it’s ready and went to get it. She came back and forgot the drink. By the time I had my denture order, I had been there for 15 minutes. It would’ve been MUCH faster to just use the drive through. And my burger wouldn’t have been cold when I got it.

JECates, Jun 19, 2021

I have had enough!! Ugh!

I have been an avid advocate for DQ & have spent literally THOUSANDS of dollars on your frozen dessert treats over the past 2 years alone. I get DQ at least once a day, sometimes more...Well, that’s going to change immediately if something is not done to compensate the troubles I have had now with this app. Every time I order it has screwed my order up so badly it’s beyond being able to fix. I keep forgetting to check the order, but by the time I get back to consume the frozen deliciousness the order is so mixed up, wrong items and/or incorrectly personalized. I have complained to the general manager 3 times now but keep getting told it’s your app not sending the orders in to your dessert artists correctly. They told me to contact your relations team as I have wasted so much money trying to use the convenience within the app but has made it so difficult to continue. Might just start going to Sonic Daily if this isn’t fixed and made right...Come on boys!

K00BESL0VESB00BS, Oct 16, 2020

I’m sorry to say it...

This app could use a lot of work. It’s confusing and messy. The McDonald’s app and pretty much every other chain app has a pick up time option. I needed to pick up something just before my mom got off but I got old food and watered down soda because it ordered too soon. I also ordered a second time because it didn’t give me the option of reopening the previous order to say I was there so I thought the order wasn’t even placed. Therefore I was charged twice when I only got those meals once. Unfortunately we do live in a time where the amount of money wasted on a second set of meals, that I didn’t even receive, could literally fill my empty gas tank. I have to say this was a waste of my time. The app is supposed to make ordering more efficient and convenient but instead makes it confusing and disappointing.

kelseyshaylynn, Apr 16, 2020

Account setup

This app will not allow me to set up my account through Facebook. When I tried to create an account manually, I received a message that my email address was already on file. I don’t recall ever setting one up, but I thought maybe I did it a long time ago, so I selected, “Forgot Password,” then was instructed to enter my email address. After waiting a while, I requested it again, but nothing came to my email. I checked my junk folder, it wasn’t there, either. I tried to set up an an account with my son’s email address, then received a message that an account was already set up on my device. I then added the app on my son’s phone, went through the process of setting up an account, then tapped, “Continue.” It’s still stuck on that screen. I think there may be a compatibility issue with Apple.

Ms. Dee 39, Oct 17, 2020

Ugh

Got through making an order and then had a pop up that said currently they weren’t doing curbside at this location even though it was an option for me to select BEFORE I went through and created an order. Why wouldn’t you let me know that before I take the time to create the order. THEN I had to go back and select the option to walk in and get the mobile order and recreate the order. Then I submitted and gave no instructions. Thankfully I looked at an email which had the REST of the instructions. I had to click on a link to submit the order. What in the world?? And then had to also let them know when I got to the store. I was already in the parking lot because the line was so long for the drive through. It’s then that I realized that I couldn’t actually walk in to get the mobile order and had to wait in the drive through line. Seriously? What is the point of mobile order. Just DONT do it. I just left. Take a lesson from McDonalds app or just don’t have one.

NoIceCreamForMe, Jul 04, 2020

No pleased with service or app order

I ordered on the app a small Girl Scout Thin Mint blizzard. When I got there I told them I ordered on the app a small Girl Scout thin mint blizzard. The person at the drive in said a what? I repeated slowly what I said and my name Jacqueline Fitzgerald. And he said you ordered what? I started to repeat it again and another lady said I got it you ordered a sm thin mint blizzard. Yes. I pulled up and had to wait to get my order because the person in front of me ordered a large order. I get to the drive up window and waited, and waited. When the lady opened the window she started handing me someone else’s order. I told her no that is not mine. I have the sm. Thin mint blizzard. She looks perplexed and asks someone do we have a app order and she is handed the blizzard with a lid on it. She said I didn’t have you on my order list. I said thank you. I opened the lid and my blizzard was 1/4 melted. 😠 I won’t be going back there again. I’ll get my ice cream from Braums from now on!

NurseNICU, Jun 14, 2022

Description

Life’s sweet with the New DQ® App! Awesome deals. Great rewards.

Easy Ordering. You’re in for a treat. Download the app today! Explore the Menu Check out what's new or easily find your faves before starting an order. Order Ahead Enjoy easy ordering and one-click reordering at participating locations. Speed things up even more with the addition of Apple Pay. Weekly Deals Create an account and get access to exclusive new deals every week. Earn Points Sign into your account to place an order or scan your phone at the register to earn points. Redeem points for delicious rewards! Available at participating locations. Find Locations Near You Easily favorite and switch locations to find your favorite DQ® restaurant near you. Texas locations use the DQ® Texas App.