Support by Sony: Find support
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User Reviews for Support by Sony: Find support
Completely Useless
This app is a delusion. It implies it can help you troubleshoot issues with Sony products. My experience with my Sony DSC-RX10M4 camera is that this app is completely useless for troubleshooting. And the robot chat feature is simply irritating... beyond useless. What happened to talking to a human being that actually knows how to troubleshoot products??? Sony... wake up: this app does not get the job done.
Depends on how much Sony you own ...
This basically kicks out what you’d find online if you search your Sony product’s serial number. The only difference was when I was online I had the ability to initiate a chat session which lasted five minutes. And that’s including the rebirth or repair of my new Sony product. They taught me how to reset it to its factory defaults, had me power it off and then restart it. BINGO!! BAM!! DONE!!It works like a charm now, which it should. Because it’s a brand new product, I know I set it up correctly and finally it wasn't like it was inexpensive. High-End Sony Products Can Cost Quite A Bit.
Chat feature is worthless
I spent several seconds entering all my personal information, click chat button. The page clears all the fields on the page & doesn’t report any errors. Repeated several times, including after restarting app, with same results. Internet connection is very good & all my other apps have good connectivity. Also Verified I’m using the latest app.
Love it but doesn’t work
Love this app so much, however, there is a key flaw in how it works. When you are trying to do live chat support, there is no way to tap in the chat box at the bottom to start typing on newer (non home button full screen) phones. It’s too far down and can not be tapped to activate.
Thank you Sony for useless support
On iPhone 11Pro there is no way to enter any text in a support chat. Very useful and helps to resolve all the issues extremely fast. Thank you Sony for constantly rebooting at random expensive TV’s and useless support app. Amount of responses from Sony on negative reviews shows how Sony cares.
Need a way to mark all messages read
Good app with lots of helpful info but when you add a new product you get a slew of older messages. There needs to be a way to mark them all as read.
One Stop Shop for Multiple Products!
Would have given 5 stars if one could also register their products for warranty and include the serial # etc... I still had to go to the Sony USA site to register my new headphones... but it only took three minutes to input all of my Sony products and can easily access the instructions and receive notifications about each model in general!
Has potential
This app could have real potential to help a person understand a Sony product, but falls short. If I find the answer to a specific question, I can’t tag the article as a favorite; I also have no way to forward the article to text or email! Sup with that? Why cant I print an article?The creator of this app has the answers to many questions, but has dramatically limited the method in which the answers can be used. The app has potential, but falls way short.
Sure wish I could chat with a humam
Instead of going through page after page after page to not find anything near what I asked about. App is worthless for anything but the obvious.
Who’s programming this app?
I went through the trouble of adding my projector and the information if feeds is irrelevant to my device. It fed 3 messages and only one was close to relevant to my projector. Not sure this app is useful at this point. I’ll keep trying it for another few weeks just to see where it goes.
Description
- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information. - Instant notification about your bookmarked products Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.
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