Icon Sony | Headphones Connect

Sony | Headphones Connect

  • Utilities
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Sony | Headphones Connect

  • Utilities
4.3
23K ratings
Age Rating

4+

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User Reviews for Sony | Headphones Connect

4
Not as bad as ratings suggest

With a 1000XM2, I’ve had no big problems with the app. The interface is nice looking and easy to navigate, and I’ve encountered no crashing or bugs with the interface when it connects to my headphones. However, I do have problems with the app failing to connect with my headphones all the time; sometimes it freezes on the connect screen, but restarting the app solves it 99% of the time. Although one time it didn’t connect even after a restart, turning the headphones off/on did solve this. A problem I have with the app is that it has to connect every time you go go back to it, which is a 5 second process that is frustrating to sit through when you’re constantly going back to the app to adjust an EQ. This is slightly more frustrating when it not-uncommonly freezes on the connect screen and I have to restart the app. It would be great if the app stayed connected in the background for just a minute after you switch away from it. The EQ function of the app is wonderful, but you are limited to six frequency sliders to adjust. If an update were to add more frequency sliders (maybe up to ten instead of six), it would make this app perfect.

.slim., Dec 21, 2018
3
Good but almost great

The most annoying “feature” of these excellent wh1000m4 headphones that sync with this app is that it gives you no control over how long the headphones stay in standby mode. If I take them off while watching a show, I don’t want the headphones turning off so quickly. So when I come back to listen, the headphones are off, they have to be turned on, reconnect, then I have to find my remote and continue. This would be an easy software fix function — not sure why this hasn’t been addressed yet because it seems like a pretty obvious customization that most users would want on a high end headphone.Also annoying is that the headphones don’t maintaining my noise cancellation settings. I wish they’d keep the same setting “ambient sound” when I turn them on and not keep defaulting to “noise cancelling.” So if the headphones shut themselves off (because I can’t set the timer), I have to turn them back on, reconnect, then modify noise cancellation settings again before I can continue watching the show I was watching. Very silly, this could all be avoided with an app update.

adamusic72, Jul 14, 2021
2
Pitiful software experience

I've installed this app on iOS 15.5 on an iPhone 11 Pro Max and it simply crashes readily and repeatedly. I've been using this app for no more than 5 minutes with XM5 headphones acquired just today and all I want to do is update the firmware on the headphones. Sony, do you have a legitimate QA department? I did disable automatic software updates because frankyly it wasn't working either. The download of the new firmware was sticking at 1% indefinitely (I have gigabit bandwidth from my ISP, there's no reason for this modem-era download performance from your CDNs), so as a shot in the dark I disabled automatic software updates. When I attempt to do the update manually the app insta-crashes. Reproducible 100% of the time. My iOS devices are configured to send crash logs to Apple and third-party developers. I hope, for the sake of these 400USD headphones, you pay attention to those logs. Garbage software experience so far. Oh, lastly: the English usage throughout this app is embarassingly bad. Please consider addressing it and use Google Translate if you have to.

anecbs, May 27, 2022
5
Why one star?

I see a a lot of people rating it one star and saying how bad this app is. To me it works perfectly I about 3 months ago bout a pair of Sony 900xb headphones which you can adjust the bass the noise cancelling and much more. I got the app I had to set it up and it worked good and I’ve had it now same condition basically and I don’t touch the app because I have it all set up to my likeing. And basically how the app works for mine is turn the headphones on and it automatically says “Bluetooth Connected” and I just use them from there. And maybe people have different Sony devices and don’t work the same but those with this or other headphones from Sony this app works great no problem and even when I go to the app and change stuff it is just fine no problem so if your nervous because of all the other ratings take my advice it is a fine app don’t worry. Hope this helps! Ps I have an iPhone 7 and my friend uses this app flawlessly on his iPhone 8+

anonoymous boi, Apr 18, 2020
1
Really Sony? Really?

I have been researching noise cancelling headphone for over a year now and and have been eyeing this ever since. The headphones, themselves, are fantastic. But the companion app was something I was very interested in as well since I am switching over from my Parrot Ziks and it had an app with some cool features as well. I get these headphones last week and am taking a trip back home for the holidays. I was looking forward to using them on the airplane and playing around with the noise cancelling options that the APP provides. Sadly, I wake up last week to see my app has auto-updated and now I can’t even get into the dang thing. It’s been days. DAYS. I understand for some that this doesn’t sounds like a whole lot but when the app has been having bugs since it’s inception how is it that after being out for numerous years it is still bugging all the time?? The companion app is part of the selling point of these headphones and many other products by Sony. So needless to say when I bought my Bluetooth speaker last week I skipped all the Sony’s I was looking at and got the UE Wonderboom. Long story short the headphones are great but the companion app is garbage half the time. After years of being out it shows 2 stars. Says something about the company and what their actual priorities are: To just sell products by creating false expectations with their user experience they boast so much about.

burner451, Dec 17, 2019
3
Great headphones...meh on the app

Love the headphones. Sound quality is great. Noise cancelling is amazing. The app itself has a lot of potential and I do like the different modes, etc. The biggest problem with it is the pairing. I have a $17 pair of headphones I use for working out and these connect super fast and no problems switching between devices. With the Sony headphones, it’s always an ordeal with connecting, especially if you were connected to another device and need to switch. I’ve been in the basement trying to workout with them on and they kept connecting to my iPad upstairs, even though they were saying they were connected to my phone. I had to go back upstairs and go into iPad settings to disconnect and then try two more times to reconnect to my phone. Of course once I wanted to use it on my iPad again, I had to do the same thing. It sounds like others are experiencing this same frustration and why some chose the Bose headphones. Any chance this can be a priority fix in a software update? Again, love the headphones and quality but my $17 headphones shouldn’t be far less frustrating to pair. :)

CharlesP74, Apr 09, 2020
4
Unstable; I’m questioning my purchase

Update, Mar 31, 2020: I’m angry that Sony was the cause of my WF-1000XM3 constantly changing volumes, but I’m glad they finally fixed it. Took them the better part of a year. Really unprofessional. Update: The new update makes it so that if you have one earphone set to use Alexa, when you take just that earphone out it completely disconnects both of them and you can never listen with just one. This is really frustrating because I like using Alexa but I also need to be able to only listen with one earphone frequently. Sony’s very poor support of these expensive earphones is degrading and disconcerting. Original:The support for the new WF-1000MX3 earphones has been bizarre. There’s apparently been a bug with the Google Assistant integration that Sony has been alternately releasing patches for and blaming Apple for. However, the patches meant to address this issue have apparently introduced new stability and unreliability issues with my brand new, very expensive WF-1000MX3s. Sound skips a little, and often (1-10 times a day), this app either refuses to connect to them, or the settings don’t ‘take.’This is an unbelievable failure from Sony. It really just seems like they don’t know what they’re doing at a fundamental level. I’m still within the returned period for these and am considering returning them and getting the new AirPod Pros, even though those have awful batteries and will undoubtedly sound worse. Fix this, Sony.

GreenPrell, Mar 31, 2020
1
Which bluetooth device?

I have had my Sony headphones for awhile. They were as easy to connect via bluetooth as any other device. But lately, it has gotten harder and much worse. What has changed? The number of devices around our house that use bluetooth. The app is completely useless because while settings shows the headphones are connected, the app does not say to WHICH bluetooth device. Is it the speakers? Is it the treadmill? Is it my iPad? Even from a room farthest away, doors closed to rooms with bluetooth devices, the headphones connect to something, just not my iPhone two inches away. While I credit the strength of connecting to an unknown bluetooth farther away than the one in front of it, or even to the last bluetooth connected a day or so ago; it is annoying and frustrating not to know which device(s) I should turn off just so I can use the headphones. Turning off every single bluetooth except for my iPhone is not practical. While the headphones work great, Sony did not include in the accompanying app, a means for me to know with WHAT bluetooth device the headphones are connected. I don’t have time to run around the house turning off bluetooth devices. I need to look for headphones or an app that stops this digital whackamole and still gives me quality sound or noise cancellation from my headphones.

sjeh, Apr 05, 2021
5
Fit

I’m torn between 4 stars and 5 stars, but, gave it 5 stars. I bought mine refurbished for $100 with absolutely no regret so without further ado my review.My ONLY complaint is fit which is personal to my anatomy not how the device works. However, a solid 5 star with no complaints would be including, or even making for sale ear “attachment” similar to Bose, which for ME is brilliant. But I find Sony’s sound quality and ACTIVE noise cancelling superior. But, I find Bose in ear passive “canceling” superior, and possibly the Bose bass quality is a bit better. (As a caveat with 11 years of playing in orchestras, MAY have affected my hearing...yes those violins, violas, cellos, etc, all add up and can be loud, as well as NOW playing bass with my son who plays brilliantly on a VERY large drum kit may have affected my low, as well as high end hearing). So to sum up my ONLY complaints with the WF-1000XM2, they should offer variations on a theme (pun intended) with ear fit and possibly tweak bass. Both issues may be personal. Would I buy again ABSOLUTELY!

tefloncat2, Sep 16, 2020
5
Very poorly working app

I just bought the Sony headphones and also just downloaded this app.I’m still trying to find my way around and it seems that there sould be more help navigating. I also own a Bose 700 and find their app easier to navigate.My main issue is that I use an iPad and this app will only work in the vertical position but not in the horizantal position. Makes it very awkward to use. Please fix that. When I first charged my earphones they showed 100% full for a couple of days. Then it dropped to 70% and within a couple of hours down to 30%. Later it went back to 70%. Then back to 30%. Now it's back to 70%.Also I start listening to music then I open the app and it says connecting but never connects. I AM listening to it.Come on Sony I have $50 earphones that work better! The sound is great, no doubt but the app is garbage.

Ujpesti, Aug 14, 2020

Description

Customize Sony headphones with a linkage function for this app to your liking. Everyday music becomes even more enjoyable with easy controls. You can quickly connect to a smartphone by following a guide.

You can easily start to use it even if it’s your first time. Main Feature • A “software update” that enables all the functionalities and enhanced performance for your headphones. • "Equalizer" allows you to set the sound quality to your liking. • "Ambient Sound Control" for changing noise cancellation and ambient sound mode settings easily.*1 • "Adaptive Sound Control" that uses location information to detect your actions and locations you frequent, and automatically switches headphone settings such as how to take in the ambient sound.*1 • Personalization function*1 to enjoy 360 Reality Audio*2 with spacial sound field for you • "Activity" allows you to record and review the usage stats of your headphones. • Additional features, updates and important news will be notified via notifications (In order to receive notifications, notification settings in your smartphone must be set to ‘on’) • Easy “Connection guide” for first time users • Direct access to the Help menu for your headphones and app *1 Limited to compatible devices. *2 360Relality Audio may not be available in all countries and regions. Compatible Sony products: Please visit the website below. http://rd1.sony.net/help/mdr/hpc/h_zz/ Note * Some features may not be supported by certain devices. Please visit the website below for details. http://rd1.sony.net/help/mdr/hpc/h_zz/ * Some functions and services may not be supported in certain regions/countries. * Please make sure to update Sony | Headphones Connect to the latest version. * Bluetooth® and its logos are trademarks owned by Bluetooth SIG, Inc., and their use by Sony Corporation is under license. * Other system names, product names, and service names that appear in this app are either registered trademarks or trademarks of their respective development manufacturers. (TM) and ® are not indicated in the text.

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