Salesforce Authenticator

Name: Salesforce Authenticator
Rating: 4.60494 (3235 reviews)

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Salesforce Authenticator

Business

4.6

3.2K ratings

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salesforce.com

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User Reviews for Salesforce Authenticator

Needs improvement

As everyone else states, the “remember this location” does not work. Additionally, I HATE that when you get the push notification, you have to actually unlock the phone, open the app, and THEN approve. Every other Authenticator app I’ve used allows you to do this all from the push notification on Home Screen. You should be able to push, and the approve option shows. Wastes time having to launch the entire app for the approval button

allybabe8495, Mar 05, 2021

Slow and annoying for a system used daily from same location and devices

I hate authenticating to enter Salesforce. I do not always have my phone on me when I need to enter Salesforce and even when I do the app is slow. It doesn’t pop up immediately when I try to login every time and it never remembers my device even though it asks me every single time with another annoying pop up if the location is trusted. I don’t understand why this extra step is so necessary and if it is why it has to be so inconvenient. If I could just say that this location was always trusted as the app implies it might be easier but that is not the case and seeing it as a false option is even more annoying. Having to authenticate every single time I log into something I use every single day from the same location and the same devices is kind of ridiculous.

annoyeduserLB22, Mar 31, 2022

What is this?

This crap do not work. I was sent this malarkey for my job and this was nothing. I am supposed to put my personal information in here? That’s not an option. There is nothing in here to say the device I am using is work related or home related. Then, why is this app using geo-location if you are not asking for the type of device and other specific questions? Then to make matters worse, this is supposed to be connected to some software called “Salesforce” yet there is no way to connect these two entities together AND you can still log into SalesForce through your PC and/or Mobile device without an issue. So what is this supposed to be used for again? This is a waste of my time and never will I use this or recommend this to any company to use.

AnointedOrateur, Aug 02, 2021

Unacceptable trusted device handling

This app is horribly intrusive and inconvenient. The only way it will remember a trusted device is if location tracking is set to “Always allow.” This is due to the way the authenticator handles registered devices: it is based on geographic location, so I see the street address of the sign-in attempt. I never permit any apps to “always track” my location and it seems outrageous that this would be necessary in order for Salesforce Authenticator to do something as simple as remember a trusted computer. I’ve never encountered another authenticator app with this behavior. Users are left with the poor choice of either permitting the app to track them at all times (as an aside, this is poor handling because the location icon is always visible in the iOS status bar, which is its own annoyance), or to manually approve the sign-in attempt every single time. Truly noxious app behavior.

DirtyDan404, Dec 21, 2021

Wishful Thinking

The most useful feature of this app is nothing more than wishful thinking. I sit in the exact same spot in my house every day, I have location services set to “always allow,” and I’ve enabled “always trust at this location” at least 50 times. Sometimes it works, usually it doesn’t. This is the most infuriating thing, especially when MFA is now required for all Salesforce users. Salesforce has always gone out of their way to get in the way of productivity (randomly forcing me into Lightning and making me click out of a pop up before I can revert, among other things) and this is the most frustrating example yet.

gibson424, Mar 31, 2022

Forced tracking of customers

Salesforce is slowly making this app required to use their services. MFA is required to be enabled, with this app being the default. They state that other Authenticator apps or methods can be used, but they force biometric logins (Lightning Login) behind this app, which requires allows on location data. OATH doesn’t require location data, so why? So you can disable MFA for a location. The backup seems nice, but that seems to invalidate the secret key that the one time password is generated from since you can transfer it with a text message. SMS is insecure for MFA, but fine for transferring the data for this app.

Jhealen, Feb 08, 2022

Painfully Slow and Unreliable

Since implementing the Authenticator app over a year ago for my org’s users, I have received nonstop complaints ranging from the app running unacceptably slow to trusted locations not working despite having the app always track the users location and the trusted location appearing on the list of trusted locations within the app.There was also a time where the app simply didn’t work and everyone was locked out of the system. This is a terrible product that Salesforce should have tested more carefully before essentially making it required for all users.

kt22!, Aug 10, 2022

App has amnesia

I’ve had to use this app for a few years now and can say Salesforce’s implementation of MFA is difficult to deal with, especially on SFCC. This app could probably add a lot more ease to the MFA implementation but it’s so frustrating to use. In particular I’d say the ability for the app to remember my location is very weak. For those of you who don’t know, there is an option to always approve from your current location. It should never prompt you to approve the login if that is checked. However, the functionality is flawed. For one thing, “always” seems to mean “24 hours at most” because the only thing it ALWAYS does is forget my location. I can be working from home every day and I have to click the “always remember my location” button every single day. Next, if my location address changes by one digit (because of the imprecise nature of location targeting), I have to click it again. It should have some tolerance built in, such that locations within a hundred feet are considered the same address.

M2DGG, Sep 02, 2022

Unnecessary and Frustrating

The Authenticator doesn’t always automatically connect, even when I tell it to always recognize my location. I never get into Salesforce on my phone, only on my computer that stays in my office, so it will always be the same location. It’s just inconvenient, especially when I’m trying to get into SalesForce for a customer and I have to stop and get into my phone to say it’s still me at the same location. I’m also not sure why I even have to have it. As far as I know, no one with my company puts any sensitive info into SalesForce. We just put name, phone number, and address info. Which anyone can find on the internet very easily, so we’re not saving anyone from having their identity stolen with this Authenticator. Maybe there is a good reason for some people/businesses to have this, but it’s pointless and inconvenient for me personally.

PrincessNessy, Jul 18, 2023

FREE CLOUD STORAGE OF YOUR 2FA Accounts

I usually don’t write reviews by putting my time but this app deserves this review.I previously trusted Microsoft authenticator and loaded all my accounts but after resetting my phone, I got Fkd because I don’t pay for my icloud backup and it microsoft authenticator is not backed up.Salesforce Authenticator automatically backsup all your accounts with your phone number as a login id.even though you buy a new phone or reset your phone, if u have your phone number and passcode, your 2FA accounts are all safe.

SrinivasSurya, Mar 14, 2021

Description

Salesforce Authenticator adds an extra layer of security to your online accounts as a strong, out-of-band authentication provider. The app sends you a push notification, and you tap 'Approve' for logins and critical actions when it's you, or 'Deny' if it's not. For even more convenience, Salesforce Authenticator can use location services to automatically verify from locations you trust, like your office or home.

Better yet, Einstein can save trusted requests for you! Then you need only respond to notifications when something out-of-the-ordinary happens. You can also get a verification code when you need one. The codes also work as a backup authentication method if you're on a plane, or have poor connectivity. This means Salesforce Authenticator also works with third-party services that use OATH TOTP tokens. http://twofactorauth.org. Continued use of GPS running in the background can dramatically decrease battery life. Rest assured, we go to great lengths to ensure minimal GPS use so that Salesforce Authenticator does not significantly impact your battery life.