TurboTax: File Your Tax Return

Name: TurboTax: File Your Tax Return
Rating: 4.78623 (658311 reviews)

Finance

View in App Store

TurboTax: File Your Tax Return

Finance

4.8

658.3K ratings

Age Rating

Seller

Intuit Inc.

View in App Store

Price Intelligence:

Average for the Finance category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,534

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Finance category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for TurboTax: File Your Tax Return

"Tax Expert" Was Zero Help, Bordering On Belligerent

To preface my remarks, I am still smarting from my conversation with a person from whom I was seeking tax advice. Hey, anyone can have a bad day, but it appears I caught “Tax Expert" Corey on a PARTICULARLY bad day. She was semi-belligerent from the start, very combative, and only seemed interested in (and continuously repeated) telling me my problem was with the IRS, and that TurboTax was not at fault. I would say Corey hates her job, but that is just a guess. Listen, the money quickly became a secondary issue. I detest being talked down to by people that have no respect for anyone other than themselves. I whole-heartedly advise anyone considering this app to take into consideration how this company treats its customers. I have used TurboTax for probably 25 of the last 30 years. I will no longer use their service. My advice is to go to a CPA or other tax professional where you are face-to-face with another human being. Honestly, after the fees TurboTax charges (especially considering their complete lack of Customer Service), I would think the cost would end up being similar. I’m not saying your experience would be similar (I didn’t need to talk to a “Tax Expert" at TurboTax in the past, however this year I needed help….my experiences were, up to this point, good), but just a cautionary warning that if you DO need help, based on my personal experience, don’t expect too much.

CHG06061950, May 04, 2022

This is a joke

I used turbo tax all the time when I was younger, it used to cost very little or nothing at all. Now even what’s advertised isn’t what you pay, you click no to all the premiums and extras and still end up paying $150 to file? That’s happened to me two years in a row, the biggest and last reason I will never use turbo tax again came this year. I was out of work due to Covid-19 like so many others, unemployment is backed up, my personal life feel apart, and I was broke as can be. I was checking the IRS website daily hoping for an update on my stimulus check so I could like keep my lights on. Every time I get the message about information not available and just assumed they hadn’t processed my return yet. A month, an entire month goes by, and I check and still haven’t gotten it, and still getting the same message on the website. I thought I should check my turbo tax again, I had received emails from turbo tax just about they’re standard spam mail. I never once received anything personal, signed into my turbo tax only to see that my tax returns had been rejected. I waited a month for nothing with no notice or anything like that. I will only use an in person CPA from now one, this website is a joke. There’s a reason there’s a viral video of a 13 year old working for them.

J.ro9, May 11, 2020

TurboTax is a joke now

Filed my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through the app to explain why I owed. I told her I’ve looked through the app and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers.

Johnster343, Apr 05, 2019

Credit karma does not work!

There is no way of reporting login problems to credit karma. I have the Turbo app the TurboTax app I have the password and everything for credit karma I paid extra TurboTax max and now I can’t access Credit karma when it sends me alerts it won’t let me login! The most it will tell me is that I need a different browser what’s wrong with Safari when the browser is Google! And why wasn’t I told any of this before I shelled out $150 extra when I did my tax! This is fraud when you don’t let me into the website after you let me set up an account! I am so disappointed with TurboTax! After I sent this review I tried the credit karma logs and I discovered I am not alone and being dissatisfied with TurboTax. I’ve used TurboTax for many years now and been very pleased with its monitoring of my credit and willing to pay the extra money for it because it was reliable and allowed me to use the safety of the SafariBrowser. This Will be the last year I use TurboTax or recommend it unless this problem with credit karma is fixed! I do not want to be sold anything by this credit karma site and now that it doesn’t let me login I can’t even monitor what I have! I am an old lady and I feel as if I have been cheated by TurboTax

Jong ponytail, May 04, 2021

DO NOT USE TURBOTAX

I’ve used TurboTax to do my taxes for the past 7 or 8 years and never really had any issues. This year is the last year I’ll ever use it. If you you haven’t done your 2021 taxes yet and are considering TurboTax, don’t. This year, the great people at TurboTax decided to have you manually choose the “free” option not once, not twice, but three separate times. If you select “free” the first two time times and don’t catch the third, well guess what? You now owe TurboTax $120. That’s right even after selecting “free” multiple times, they select their pro package by default whenever they ask for the third or fourth time. I would not recommend this app nor recommend doing your taxes with TurboTax. Their shady practices, unnecessary bombardment of asking what package you want multiple times AFTER selecting, and automatically setting YOUR choice to their upgraded package are just horrible, opportunistic actions. I will never use TurboTax again and will tell everyone I know exactly why they shouldn’t either.UPDATE: Their automated reply addressed nothing on my initial review. I had two W-2s. TurboTax CLAIMS I had additional paperwork that required the MANDATORY upgrade to their premium services. That is COMPLETELY FALSE. Upon investigating other reviews and other websites, TurboTax is scamming people.

Leo Xeno, Feb 07, 2022

CPA Money Scandal/Deceit

The CPA I was assigned had told me we will do both my 2019 and 2018 taxes. He assured me to complete my 2019 first, then we would worry about the 2018 afterwards. He told me he will contact me the next day to pick up where we left off. This didn’t happen. I don’t even have any contact info of my CPA. Three weeks go by and nothing. I call back, wait 5 hours for a random rep, then wait another 30 minutes for another rep to tell me the CPA I was assigned was away from his desk, and that he’d return my call. Two months later I am still trying to contact both intuit, turbotax, and the CPA that I paid $80 for. Once I left the 5 star review as they encouraged, I haven’t been granted service since. I called today, 4pm, wait time over an hour. They returned my call at 9:50pm eastern time. The lady said a CPA will call Me shortly. They called 30 minutes later and I answered, only to be HUNG UP ON! I’m very scared and disappointed in this. I genuinely trusted their “extra” services and feel awfully slighted. I was so convinced and wanted to trust turbo tax’s services as if it were heaven sent. I will be taking a course on Udemy for taxes and do them myself to save my emotions, money, and patience. Thanks for the pain.

Lily=>, Jun 16, 2020

First year I refuse to use it.

If you would’ve asked me the last 8 years the best filing prep I would’ve recommended turbo tax. This is the first year I’m not using it. There’s no logical reason to be charging me over $120 just to file. On turbo Id also have to pay an extra $40 some to file state just because they can. on Top of paying $89 for what? Having to take two extra pictures of forms and having to double check it all myself anyway, no access to basic support even for that much? No thanks. It didn’t make doing my taxes any easier (in fact I feel they’ve purposely made the prompts more difficult in recent years to convince you to pay for their help. I was convinced I needed help because I was so confused using turbotax, imagine my surprise when I used freetaxusa for $14 Total and got it done *quicker* AND *easier* than I would’ve paying $120 before tax on turbo tax! That’s insane!!!) especially as you promote that you’ll straight up complete simple returns for people for no charge whatsoever. That manpower could’ve easily been directed to the people holding your company up paying $140 dollars for nothing. Edit to respond to developer: no I didn’t have any “issues” - this is simply what you charge for anything past the simplest of returns. I’m not confused, I understand completely, and still stand by the fact that it is ridiculous.

Lyssa773!, Mar 29, 2022

Terrible company and terrible app

All i want to do is file my taxes, is that so hard? I have my W-2 and none of my previous year information has changed so why must i answer fifty questions about charity or donations for the presidential campaign? (which by the way if it supports biden then oh heck no!)… I found the 1098 forum that i apparently need and it doesnt tell you how to calculate if its split between two people or five. All it says is for “what you’re liable for” which tells me nothing! Add on top of that they want me to pay them $34 for their deluxe package because my job thinks my stocks count as a retirement plan and i apparently am getting $15 for it. I dont invest into the company 401k so why and where is this $15 dollars coming from and why do i need a special package to not get it? Heck heres an idea! Let me opt to not get that credit and just file the most basic i can because thats whats going on! I dont do crypto, no charities, yet im being asked as if i donated the entire estate of bill gates to some random charity last year. I never had this much trouble with H&R Block and if this is how turbotax is going to commence business i would much rather drive the thirty minutes to their nearest office and pay them the $48 fee like i had the years prior to doing turbotax. Or considering my job i can always go to Jackson Hewitt because i get special offers due to my job.

Moviemaker2011z, Feb 01, 2022

Hate to Complain

Normally filing with Turbotax is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of turbotax, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using TurboTax next year.Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using turbotax. I will remember your suggestions for next year, see you then.

Robert Ranlett, Feb 18, 2022

Turbo Tax Live’s “experts” barely understand tax law.

I have used Turbo Tax for years and so this year they were asking questions about if we owned Traditional and or Roth IRA’s. My husband and I each have both so we responded yes. We were trying to find information on the web platform about whether this pertained to workplace sponsored IRA’s or just individually held IRA’s such as our ROTH’s. There was no information available so we decided to upgrade and pay more money to Turbo Tax Live and use one of their “Tax Experts”. We asked the man our question and at first he said that we should not report our work place funded contributions and then he needed to look through the questions the program was asking as if he has never seen this program before and the changes his answer to yes we do need to report these employer sponsored contributions. This caused my husband to have an over contribution according to the Turbo Tax software. So we had to call our financial planner and ask to withdraw funds in which case she informed us that we did not have an over contribution and that the information from the Turbo Tax “expert” was completely incorrect. So now we are going to have to file an amendment on our taxes and incite more expenses because of Turbo Tax’s “expert” that gave us incorrect advise. I will not be using Turbo Tax in the future.

RyeGuy'10, Apr 12, 2022

Description

America's #1 Free Tax Prep Provider. Over 40 million returns were prepared last year with TurboTax. YOUR TAXES, YOUR WAY • Do it yourself, get expert help, or hand it off start to finish – let's get your taxes done right. • Support when you need it - Access TurboTax support to get all your questions answered.

Available in English/Spanish. FILE YOUR OWN TAXES • $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only*. • With TurboTax you can be confident your taxes are done right, from simple to complex tax returns, no matter what your situation. FILE WITH EXPERT HELP • 100% FREE Fed & State, PLUS a free expert final review with TurboTax LiveⓇ Basic. Simple tax returns only. Must file by 3/31. File for $0*. • TurboTax Live - Real tax experts review your return. Guaranteed done right. Get unlimited advice as you do your taxes, and an expert final review. So you can be 100% confident your return is done right, guaranteed.(1) • TurboTax Live Full Service - Hand your taxes off and let a tax expert do them for you. Get matched with a dedicated tax expert to do your taxes from start to finish, keep you in the loop, and review your taxes with you before filing. • Simply tap to chat or talk live with tax experts on demand. Live bilingual experts available. FEEL CONFIDENT • Maximum Refund Guaranteed - On Average $2,766. • We've Got You Covered - We handle all complexities from self-employed to investment taxes and we have real tax experts and trusted technology to get your taxes done right for your unique tax situation. • TurboTax can help you get your tax refund up to 5 days earlier when you deposit it in a Credit Karma Money™ account(2) • TurboTax is up to date on the latest tax law changes - We've got your back with up-to-date information about Child Tax Credit, Dependent Care Credit, Unemployment Benefits, and Stimulus Payments. • ExplainWhy™ - Understand the "why" behind your tax refund, in a tap. • CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don't miss a thing with accuracy guaranteed. • Track your return status with push notifications - Stay informed about your e-file return status with notifications sent straight to your phone or tablet. GET STARTED EASILY • Snap. Tap. Done. Import, upload, and snap photos of your W-2, 1099, and 1098 forms, answer simple questions about your life, and e-file securely from your device. • Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return. • Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you. See full disclosure and disclaimers at: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/ *TurboTax Free Edition, TurboTax Live Basic, and TurboTax Live Full Service Basic available for simple tax returns only. See website for more details. Intuit reserves the right to modify or terminate this offer at any time. 1. 100% Accurate Expert-Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert makes while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. Limitations apply. See Terms of Service for details. 2. If you choose to pay your tax preparation fee with TurboTax using your federal tax refund or if you choose to take the Refund Advance loan, you are not eligible. 5-day early program may change or discontinue at any time. Up to 5 days early access to your federal tax refund is compared to standard tax refund electronic deposit and dependent on IRS submitting refund info to bank before release date. For Credit Karma Money checking account: Banking services provided by MVB Bank, Inc., Member FDIC. Maximum balance and transfer limits apply.