Icon QuickBooks Time Tracking

QuickBooks Time Tracking

  • Business
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QuickBooks Time Tracking

  • Business
4.5
83.9K ratings
Age Rating

4+

Seller
Intuit Inc.
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User Reviews for QuickBooks Time Tracking

5
Kelsey T. Rocks! (and she’s a dog lover - BONUS!)

With one of the latest updates - I’m not sure if it was a TSheets update or a QuickBooks update - The mobile version of the time tracking system required that my employees select a customer when tracking their time. We are very small company and only have one employee who is tracking his time and therefore, we do not need time tracking at that detailed level. I chatted with Kelsey T. today to ask how I can remove that required field. She explained why the field is required and what needed to be done to “un-require” it. When I asked her what I needed to do, she went ahead and did it for me. It seemed to be an easy fix on her end as it only took a minute and I appreciated her doing it, saving me time. Kelsey is not the first customer support person I have chatted with from T – sheets. I have probably talked to three or four people and every single one of them provided the best customer service I have ever experienced. I’m giving Kelsey extra kudos today because she shares my love of dogs and congratulated me on good news that I received about my dog while we were chatting. Thank you Kelsey for helping me today and thank you TSheets for being so awesome.

ac8408, Feb 23, 2018
1
Bad functionality

First off it randomly crashes, I can’t put holiday or sick time in on the app. Also when I try to put my time in on the app it automatically puts brakes and lunches in and screws up my time. Then my boss calls and asks why I’m over hours then I have to find a computer to fix it because there’s no way to stop it. For some reason if I wanna put my work period duration in it doesn’t show the day just a number. Then I have to switch back and forth to figure out what day it is. But if I do the time in/out it shows the date but then adds the brakes again. The way it lists your past entires is awful and doesn’t make sense I wish it just showed a sheet the way the computer program does. I deleted this app and steer everyone at my job away from it to save them the headache. On a computer it works fine, I don’t know why they didn’t make the app the same. Also all the reviews are about how “great” the customer service and how they helped with the issues. That’s a lot of people with issues. I don’t have time to call customer service everyday just to put my time in. I just want it to work.

diksmcgee69, Jan 02, 2019
4
Thank you for (sort of) acting on our feedback!

OK, so y’all seem so ‘bent’ on never bringing back the fabulous ‘Red 1’ method for notifying users when they’re on or off the clock... WHY? Please give us a real explanation as to why this is suddenly an unachievable request. It was so elegantly simple, and I’m still trying to believe that your users are your #1 focus. Hit us with the tech talk; some of us will understand if you would just EXPLAIN! As further incentive to answer this question... it may just shut me up! (Although I can’t promise that) Thank you!Ever since our company started using TSheets, we were all used to seeing that ‘Red 1’ on the app’s icon. Then, after a recent update, they decided to do away with that feature! Time over-run’s started occurring and missed clock-in’s. We grumbled & persistently submitted our dissatisfaction. Now, rumor has it, they’re fixing it & bringing that feature back! Thank you for listening & keeping your loyal users at the forefront when development makes changes! I can hardly wait to see that ‘Red 1’ again... keep up the good work!

Dman_MT, Jul 03, 2018
5
Best Time Sheet Program & Support

I rarely review a product, but I have to say that Tsheets is incredible. I currently am a sole proprieter doing consulting and needing to send bills with Quickbooks. I was often forgetting or trying to piece together where i was and when. This program is always there in your back pocket, and the integration with Quickbooks is perfect. When I grow to have more consultants working for me, I will pay for the product happily. That's the other amazing thing... i am on a free version... FREE, and yet whenever I have a problem, I am able to call their tech support and speak with a human quickly who solves the problem efficiently. The last time I had to call I got Dom Cooper on the phone. He knew the product inside and out and got me through the finish line perfectly. That has been my experience with Tsheets since the beginning. It works... if it doesn't they help you solve your problem with a smile and confidence that wins the day. Keep up the good work.

Fiqkal, Sep 06, 2017
1
Calendar sync

Gave this 2 stars because after many times calling them regarding the iOS calendar sync, they have not updated it or even gave any type of solution. It’s simple. Have a real calendar you can subscribe to...you can download an ics file to merge the schedule to your iOS calendar but that’s it. If someone makes a change on the app, it does not show up on your iOS calendar. You have to physically download a new ics file every time you want to update the calendar. Other apps, like humanity for instance, actually let you subscribe to the calendar and it actually syncs by itself. You subscribe once and your set. Don’t know why this is such an issue for tsheets. You can’t even subscribe to the calendar from the app, you have to go on the website to do it. You’d like a big company like intuit would want to make their software function properly. Very disappointing.———-Updated from 2 stars to 1 star because after 2 years of asking them to improve their sync feature, they still have not. If I could give them zero stars I would.

FireRunt, Sep 11, 2021
1
Off The Clock Surveillance?

I actually really like the app. It’s easy to use and I find it helpful to have my location tracked for my job. That is,when I’m actually ON THE CLOCK. However, after a recent update, I received an iPhone notification upon clocking in, informing me I needed to change my settings to allow T Sheets to ALWAYS use my location in the background, even when I’m not using the app or even on the clock. That is not ok with me. I have no worries about my company somehow accessing that info. What I want to know is, what is the app developer doing with this information? If it’s to somehow prevent a glitch in the system when on the clock and using the app, then fix the glitch! I’m wary of any third party that wants to track my info and I often intentionally choose not to use my location services. But when I do have location on, does T-Sheets really need to know how long I spent at Target on Saturday? What on earth is TSheets doing with this info? They have to know that many people (like me) are required to use this app by their employer, so I have no choice but to allow TSheets to gather information about me without my consent. Otherwise this would be a 4 - 5 star app based on ease of use alone.

n1ckn@m3efg234, Nov 12, 2019
5
Outstanding customer service!

Once again I am proud to say I use T-sheets bc this time Dustin saved the day! Each time I call in I learn something new and more details about the digital functionality of my business tracking gets smoother and smoother! And that’s not bc I’m techy at all!!! But thanks to their diligent help to make sure they understand how my business functions we are little by little setting even my QB to function better. I know how things work on paper but the transition into programs has been a steep learning curve. Honestly TSheets doesn’t pass the buck when it comes to making things function and breaking it down so you understand. As much as I hate overhead the combination of QBO, T-sheets, and Expensify has simplified my life so much! Once again one of the great employees at T-sheets, this time Dustin, held my hand as I was trying to understand how to customize my invoice. Then when he had exhausted his capabilities he helped me prepare how I should ask for further assistance with QBO. Bless his heart! 2+ hours and now I understand how these programs should function together and what result I am looking for. So excited! We are getting somewhere! Thanks Dustin!

Nyccole1977, Nov 14, 2017
4
As an Forman in the field

This app is great. So far with the few things I have used it is working well. The scheduling on the employee side needs a little help. It is confusing and lacks a few things that would make it a bit more streamlined for the employees. Other than that so far pretty good.***** Update requested. *****So you’ve sent me an email about my suggestions on the scheduling side of the app. To start I think a monthly, weekly to daily planner view for the employees app would be a good start. To help organize the schedule and divide up the schedule. Right now my employees get confused on what is what. Also I would like to see an app for scheduling I’d really like to see an app for admin. I do a lot of the scheduling in the field and it’s a pain from the app and real hard to attempt online from a phone. It would be nice to see some of the same options as the web site in an app version. Another thing is floating jobs. Or an unscheduled job list. Able to be sorted by age of job, name or work order number. Also roll over jobs. We usually schedule jobs for two days to 6 weeks with multiple and changing employees. If we could add and remove employees from the job list and have separate duties for each employee without creating a separate schedule that would be amazing. I found this app through a construction company we were working with. Therefore I believe more companies would be interested as well.

Prick77, Sep 20, 2018
3
Ever since scheduling

We have had tsheets for years. It was always great, awesome customer service. However, since scheduling our phone apps have been having issues mainly with iPhones. We have had many phone calls and tech support requests with tier two help buuut, every time someone calls or responds its the same blanket response: reset the app or delete and reload. Which granted doesn’t take that long however, every time I do it it deletes all my sheets since the last sync. Which is the problem, our phones will sync for a few hours, a few days then poof they stop. Another response was you can’t close down your app. Well that seems like a software problem not a user problem. And yes I have used WiFi for 31 hours straight with my screen saver off to see if it would sync my 91 sheets. But nope. It’s been months if not a year since this problem has been ongoing, still no fix. I wish I could come in to a location and show them the problem, or let them deal with it. I have to much time invested in this app it to me and please use it constantly to switch services however I am becoming closer and closer to that option. Tsheets also told me to turn off a bunch of the options and only view a few members of my team...

thomas landscapes, May 12, 2019
5
Best App and Time Tracking Service! Amazing fast Customer service

Work with Jen D through the desktop live chat this morning due to a sync issue with Quickbooks. It was solved in a matter of minutes and now we’re back to running our payroll for today! I researched this company and they gave me a trial with that trial it turned into years of commitment because of how easy it is to use. If you are a business owner like me and have employees, this is the best investment you can make for payroll. It’s easy to set up easy to learn and you can even track GPS location of the employees to the phone through the app. We use the kiosks a lot for our tablets in each vehicle. Now they have face facial recognition for clocking in. So they cannot clock other people in and out! Also if you ever have an issue the customer service especially the live chat through their website is the best. Wait time is practically zero and correcting the issue is almost under five minutes. They also help you set up everything and train you for no additional cost!

Unatco, Nov 10, 2017

Description

QuickBooks Time Tracking (formerly TSheets Time Tracker) is a cloud-based time tracking and scheduling app that allows your employees to clock in and out from the job site with the devices they’ve already got in their pockets. Accurate, electronic time data replaces paper timesheets and makes payroll and invoicing faster and less costly. QuickBooks Time Tracking also accurately tracks time and GPS points (even without cell or internet service) then automatically syncs when back in service, making it a better (and cheaper) alternative to geo-fencing.

With a “Who’s Working” feature, it’s easy to see where your employees are located and who’s working on what in real time. QuickBooks Time Tracking also features in-app scheduling that allows you to drag and drop shifts, assign jobs, see who’s working at a glance, and send alerts to managers if employees haven’t clocked in for a job or shift as scheduled. GAME CHANGERS • Mobile app time tracking for employees on the move: clock in/out, change job codes, edit timesheets, see changes to the schedule, and add notes on the go. • QuickBooks, Square, and Gusto integrations (and more!) to simplify your back office • In-app scheduling lets employees easily clock in and out of assigned jobs or shifts • On-the-clock GPS tracking, even when employees are out-of-service (cost-effective alternative to geofencing!) • Push, text & email alerts that are triggered if employees don’t clock in as scheduled, or approach overtime limits • Save 2-8% on gross payroll costs & eliminate hours of manual data entry ALSO INCLUDED • Seamless integration with QuickBooks Online & QuickBooks for PC (Pro, Premier, & Enterprise) • Integrations with popular payroll, accounting, invoicing software • Powerful, real-time reports in multiple formats (PDF, CSV, online, HTML) • Safe data storage and detailed time log to protect you against labor disputes and audits • Configurations for DCAA/DOL compliance • Developer open API SUPPORT, CUSTOMER RATED QuickBooks Time Tracking offers free unlimited phone, email, and chat support to all of our customers. Have a question? We’re always happy to help! Phone: 888.836.2720 Email: [email protected] THERE'S MORE TO LOVE... TRACK TIME • Track employee hours accurately with a real-time virtual time clock • Easily switch between job codes, pause tracking, or take a break • Employees clock into new shifts and jobs right from the schedule • Track time against multi-level job codes, projects, locations, clients, and more • See where your employees are located on one map view, with GPS tracking SCHEDULE • Schedule by job or by shift • Easily create or modify a schedule with drag-and-drop shifts • Sync your schedule with Apple iCal, Microsoft Outlook or Google Calendar • Notifications let employees know when a new schedule is published or if a shift changed • Get notifications if employees don’t clock in to a job or shift as scheduled MANAGE TIME • Edit, delete, or approve timesheets with a click • Set overtime alerts to notify employees and managers as limits approach • See who’s working and where, even on the go, from one dashboard • Track vacation, sick or holiday accruals for employees REPORT TIME • See day and week totals at a glance • Easily access a breakdown of employee hours by employee, job, customer, or location • View timer history with map • Keep a black-box history of all edits and deletions, in case of an audit PLUS, using the web dashboard, managers can: • Manage PTO, leave & holiday time • Schedule overtime alerts • Set up custom approvals Continued use of GPS running in the background can dramatically decrease battery life.

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