ShowingTime
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User Reviews for ShowingTime
Basically Unusable
It's always been glitchy. But I updated the app and now no matter what I try to do (schedule showing, view feedback, etc) it just goes to my “notification center”. It’s past the point of being annoying, it hardly functions at all. As a realtor I am always on the road and can’t always access the desktop version, and my market exclusively uses ShowingTime. This absolutely has to be fixed.Edit: After receiving the same generic response from the company asking me to contact them via email, I did so. It’s been several days with no response. Not surprised. Why bother asking me to reach out by email if you’re not going to respond?
Occupants don’t matter
As tenants of the seller property, there is no way for you to have access. We are the “occupants” per the texts but only access is given to sellers and agents. Don’t mind it’s the occupants schedule that is being taken over. You have to manually keep track of the appointments. Even the texts come in different strings so you cannot easily see in one text. You have to keep scrolling and try to pick which one you think it is. For you iPhone users at least with a date and time it will underline for easy calendar addition... not with this app! Only pulls the date so everything else is manual. With this being a standard across the realty world I would think as a provider of service you could figure out and execute a better system and add some functionality that makes sense ... or a secretary would do!
For me the problem is input
I am a seller. I think this would be an amzing app if it were in fact a part of the listing agent's internal office responsibility to update and correct input.All Buyers agents do not use this software, so therefore they do not update it when a showing is complete nor do they update the feedback.Also, if the Buyer's agent requests an appointment through the listing agent's software and the apppointment time needs to be adjusted, that is usually made through a phone call. Fantastic service to the client does not appear to be enough motivation for the listing agent to update the software data. Such a bummer. Could be a way for a real estate firm to distinguish itself from the rest of the considerable pack.
Disappointed - something has changed
The mobile version that was connected to my MLS used to allow my to schedule multiple showings in a cart / tour. That no longer works regardless of the suggestions made to my MLS by ShowingTime support. I used to have the same functionality on my iPad that I do on my PC - laptop. Now it it is only one at a time when it opens a window / tab on the iPad. If I say Open to open the App - it doesn’t remember the listings or listings that I wanted to schedule and still only lefts me schedule one at a time. So the whole smart route function or being able to see time and distance between homes is lost. This is HORRIBLE! I’m a mobile agent. Now I’m forced to schedule all showings on the PC or call back to the officer for my assistant to schedule the multiple showings. BAD!!!! I’v been reporting this for a month and no one will truly address it. I loved using this app but am truly frustrated.
Getting Worse and Worse
I am so sorry to have to write this review, because I used to be a huge fan of Showing Time. But something has gone seriously wrong with this App over the last year. Has there been a change in Management? I went into MLS last night to enter a new listing, and when I got to the section to “Manage Showing Time”, not even that works! And why do double entries get sent to my Calendar every single time I make it cancel a Showing Time Appt? Do you realize how many appointments that put onto my calendar? I cannot even see my other appointments for the day!!But I won’t begin to list all of the other issues, bcs you have seen the comments in the other reviews. So I wonder if company Executives are reading the reviews?? Realtors MUST rely on a service such as Showing Time in order to do our business. So pls change your technical staff, and make address these too frequent problems. And your form letter response to people says a lot about the way things are being handled too.
Organized!
As a Broker with 30 years of experience I will say that this is the best, most organized tool for organizing showings to a Buyer and as a listing agent, I have everything right in front of me. My Sellers are overall happy with the scheduling and they love the feedback. I’ve never had an ounce of trouble with it! I was reading some of the poor reviews prior individuals wrote and I will say that the majority of issues with this or any process is most always the “user” who is challenged. The program is fantastic! I’m so glad we have it in Arizona!
Worst app for Realtors
I can’t express how much I hate this app. For over a year I’ve had this issue where listings will not show up on the app even though they are on the MLS. I also had moments when agents will assert their listing needs to be scheduled via Showingtime only for their listings to not be found or Showingtime will tell me that the listing is not accepting online requests. Also, Showingtime will mark on my profile “No service” even though I am current with my MLS dues and I am a member of my local Realtor association. I’ve reached out to their support many times about these issues only for them to give me generic responses without solving the problem. Overall I am disappointed with this app. This deserves to be discarded from use for realtors.
Fine for agents . Horrible for home owners
Nothing more needs to be said. Read the reviews. The single biggest problem isn’t the app. It’s agents who see the booking time as the arrival window. So you vacate for an hour appointment only to return and have them having just arrived ! You want to sell your house so you’re willing to let them stay ( but how awkward)— and you go back to your car and wait. Or you vacate only to have them send a message through the app that they will have to reschedule. All anonymously! And it is the rare agent who provides a clue that they’ve left. sure it makes it easy on the agent. But As a home owner motivation to sell is gauged by willingness to return calls and respond to texts. The app removes this critical step. In short — prepare to turn your calendar over to all the real estate agents in your area.
I really wish they’d figure out this app
Update: they emailed me and asked me to delete the app and download it again. After a couple days of use the error message has gone away. What I think is now needed is a better home landing screen that we can default back to. The reloaded app still bounces around when I open it up and never settles on the same screen twice. I use this only because it’s a necessity and better than CSI. But for the love of god why does it error every time I open the app and the app has to reload itself or logs me out of the system. It’s such an aggravation and looks terrible in front of clients that our technology is so fickle. I’m in the St. Louis market and mostly use the app on my iPhone.
My BFF, next to my realtor
We listed our house on a Friday and had 15 showings in 8 days. I don’t even want to think what it would be like if a realtor had to call my realtor and my realtor had to call me, or if we needed a time change....I work all day. I can’t answer phone calls. This was PERFECT. I’d receive a notification of a request, and just click Confirm. I could suggest time changes, cancel showings, and get feedback from other realtors. And I had a easy reference to see when someone was viewing the house so I’d be away. I love this. I sang the praises to my realtor. Realtors, use this. My only complaint was that most realtors showing the property didn’t use the feedback option or “showing complete” notification option.One more tiny complaint, you have to use two notification options between text, email and app notification. I would prefer to just use one.
Description
ShowingTime provides residential real estate agents, offices, associations and MLSs with tools to manage showings and feedback, plus analytics and reporting tools to gain valuable market insights. A market and technology leader in real estate, ShowingTime products - accessible via its mobile app - are used in more than 250 MLSs across North America representing more than 750,000 members, helping them schedule 3 million showings per month. Benefits for real estate professionals: -Schedule showings and view instructions on the go -Access important details any time with the new offline mode -Set font sizes in the app to match your viewing preferences on mobile devices -Search for listings available to show near your location -Share listing activity with your clients -Manage feedback for your listings; give feedback on your recent showings -Notify sellers when you have completed the showing -Sync appointment activity with your personal calendar Benefits for sellers: -Get notified instantly of showings and new feedback -Review past showing activity and upcoming appointments -Receive “showing complete” alerts to know when to return home -Send private messages to your agent regarding a recent or upcoming appointment
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