#1 The shipment took 11 days when they claimed it typically takes only 3-5 days. #2 When asked about this time issue, the person responded as if first it was none of their business for this shipping delay, then followed up with another lie in a separate email stating that they contacted UPS to upgrade the shipping process, and claimed that it WILL NOT show up in the UPS system.#3 When asked about this “shipping change”, UPS rep said it never had happened since it did not show up in their system. Indeed, the delivery time did not change after all. What should have been a surprise gift for a friend is now delivered to nobody.I read some comments about the quality of the photos and it seemed that most of them are positive, so it is sad that in my case nobody actually get to witness it. If it wasn’t the “3-5 days”, I wouldn’t choose the normal shipping route. And I feel sorry for whomever get these art work done because the part of the team being lousy and dishonest degraded their work significantly. One last thing the app told me was don’t ever ask for refund because again, the delivery is none of our business no matter what we said online such as “3-5 days”. So please be aware, if it takes say more than a month for you to see the product, it’s also none of their business. To conclude, I won’t use their service anymore cuz I’m scared. There’re way more companies like this one, good luck PhotoSquared.
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