Passport Parking

Name: Passport Parking
Rating: 4.76692 (82744 reviews)

Travel

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Passport Parking

Travel

4.8

82.7K ratings

Age Rating

Seller

Passport Labs, Inc.

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User Reviews for Passport Parking

Charge increase as I hit the payment button and other issues.

The rate was shown, as usual, every time I use the app for the same meters and the same time zone. I hit the complete payment option and the amount jumped by 50% percent. I reached out to support multiple times, sent screen shots and confirmation as per their request. The last response I received was a query on how often this has happened. Since then, there has been no follow up. The latest update has been terrible in general. Aside from the random price jump, there is an up-charge for using an all day zone: if you park for 3 hours and come back 6 hours later to park in the same zone, there’s no reset, no lag time, if you have to pay extra to park in that zone again. I recommend carrying change and avoid using this app.———————-UPDATE———————There has been a request for me to update my review since I wrote the above and to email them for support. Went through that process again, with no actual support. Just a runaround and told to call 311 because they can’t help me at this time.

Anniehatesthisapp, Mar 23, 2020

App Stopped Working; Update: Fixed Next Day

Update: The developer reached out here and Customer Service (CS) also responded to my query. CS was very friendly, but the email process is slow and did not give a quick result. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. I appreciate the sincere efforts to help.Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. In the end I kept my same PIN; I think this was just a way to obtain a new agreement to the terms and conditions. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction.The app is great when it works and usually works flawlessly. Rating updated to 4 stars to reflect this plus the friendly CS; one star off for this experience, the slow support process and the parking ticket consequences that may result.Original Review:This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. I can’t reach my car so I will probably get a ticket. No response from Customer Service. This must be an update issue and hope it will be fixed ASAP.

AppFan3, Jun 09, 2020

Better way to pay ... sometimes

First off, this is a big improvement over having to run out to the meter and deposit coins every time the meter times out...but this depends on your phone having a good signal, of course. This becomes a big issue when you have to park a long distance away from where you work and the meters time out every two hours. While it’s true that the app won’t allow you to add time the way you can when you deposit coins, it is easy to start a new session. The only drawback is that you will lose any time remaining on your current session if you start a new one before the old one expires; however, I suspect that is prefferable to paying a large fine if you try to wait and mis-time it. I really do hope that this app is expanded to include adding time to a session. With that one change I would give it a rating of five.

BM1952, Oct 30, 2019

How this app can be improved

• Change the session expiration sound to a more typical smartphone alert sound. We get it, it’s a parking app and the alert sounds like a car horn. It’s annoying. Even better, give us the ability to customize the alert sound to any of those available on our phones.• When the session expiration alert goes off (10-minutes before expiration) have both a Dismiss and a Snooze button. Sometimes we’re too busy when the first alert goes off to add time. It would be great to have a reminder occur at actual expiration, as well.• When the app knows that a parking area has a maximum time limit and that I’ve reached it, why still show me “Extend” button during my session – and at the end? It’s misleading. I think I can add more time but I can’t. Change that message “Max time reached” or something.

cheese deluxe, Jul 23, 2018

Definite scam app

I was in a Richmond VA parking lot yesterday and on every poll had a sign for this app so I figured if here it must be part of the lot. It was a pay yourself at kiosk lot. I downloaded the app and setup account. It didn’t give me a lot of options and I was told to pick a zone which only gave me a single option for a zone and I was told to give the parking spot number. I finalized and at that time i was told the zone I was in was for Nebraska. So I am in VA parking in a zone in NE. I then clocked a button with a head shearing a headset assuming g that would take me to customer service and to my surprise it took me to the page showing me what I paid. I clicked through the menu and with the exception of the faq everything took me to the total paid page. In FAQ section they have listed in response to someone’s question about cancelling and they respond with letting the time run out. This is lovely. They give no option to fix or stop this. How are they allowed to have an app like this that steals money. I’m disputing today with my CC

dan7362zie, Oct 17, 2018

Warning: no Apple Pay or Apple wallet support because...reasons?

In this day and age, if an app cannot use my Apple wallet or Apple Pay or charge me through iTunes, I argue that the app is extremely dated. After all, I can go to almost any store or restaurant and pay using Apple Pay, all my apps that don’t charge through iTunes charge through Apple Pay, in short, you can use the Apple Pay platform most places. Thus, when an app doesn’t access my wallet or use Apple Pay, it appears dated and stuck in the past. Much of the convenience of the app (install and quickly pay) is negated by this over sight. This is one such app. Considering I ran out the door without my credit card and needed to catch a train, it was far less than convenient and, in my opinion, an app whose purpose (convenience to the consumer in order to increase compliance) is negated.

FrenchPoliSci, May 03, 2019

OK…But Don’t Pay For Short-Stay!

A Parking App is great for obvious conveniences But…I quickly downloaded this one to use for what’ll be a regular quick stop for me, but never a long one, so I’m unlikely to use it again…unless I’m quarterless, and here’s why…- I only needed 15 minutes & 20 mins cost 25cents so I hit “select 20mins” & submit. Then juuusst as it was accepting the payment & closing the screen(too late to stop) I caught a quick glimpse of the 40cent transaction fee added along w/the 25cents for my 20 minutes! Boom…65cents for 20 minutes, lol. I saw no clearly visible mention of a 40c fee per transaction in the App’s description on the AppStore(I looked for any mention of prices), or I would’ve just popped in a quarter, lol - I have another App for Center City Philly, it has no trans fee so I wasn’t expecting one here - I wonder if it hits you for another 40cents if you add $ to the meter, or is it just a one-timer(?). If it’s the former you’re better off using up your quarters, if the latter then you’ll want to stay awhile to get your money’s worth!

Jeffrey’s Apple Pie, Apr 21, 2022

Hate with a passion

I hate this app with a passion and can’t wait for a competitor with better quality control and UX design team to replace it. It gets broke when there are upgrades. It errors out with meaningless errors. And whomever is responsible for end user use cases and process flows seems can’t seem to understand is that if this app fails while you’re on your way to work … what are you supposed to do? Wait for the next train that comes after you call their useless support team to trouble shoot? Stand in a public place constantly re-entering payment information? Or take a $25 hit from a parking ticket because they can’t get it together and just don’t care?? (And, because by the time you’ve finished fighting the app you’re either already on the train or don’t have time to go back to complete the manual pay process.) How many days can you tolerate that before you abandon the train stop you’re at in favor of any other option? When this app fails, Passport Parking should reimburse for the parking ticket. Period.

Redloche, Jun 28, 2021

My first and last time using this app

A brutal digital experience. A few suggestions for the devs: (1) When a session is about to expire, give me the number of my last parking space and ask if I would like to extend my time in the current space instead of asking me to start over and remember the space number. (2) If I want to pay for someone’s parking after I have have paid for my own spot, don’t give me an alert that says “Invalid Number” when it’s not an invalid number, just tell me I can’t open a new session once I’ve started my first session, or let people open more than one session since you provide the option to do so. (3) Allow the users device to use geo location instead of force them to walk down the block searching for a sign that may or may not contain the arbitrary zone number assigned to the area the parking spot is located, you’ll likely have way fewer customer complaints and more completed sessions.

Reichuber, Apr 30, 2019

App to scam $

This app is designed to scam customers for the first time use, at least. Why would it default to a 8 hours Max to scam $25? Why can't it leave it as 0 hour and force users to select the hours? What is the purpose of having the "Max 8 hours" button twice as big compare to "Stay" button? And why "Stay"? Can it be like "Select Hours"? If it is not intended to scam and what is the purpose? I parked 1 hour and had to pay 8 hours. Even I called the service right at the parking spot and no refund and no justice served. The guy said that how the app worked. You booked you're death. I thought max is 8 hours so you start your time and end your time and pay the duration when your done, just like you regularly park anywhere. I'm an app developer guy and got trapped, think about old folks with no tech skills. Change your app with my free consultation. May others forgive your sin???!!! It is not the $25, it is the feeling of being scammed.

tbtstr, Aug 27, 2018

Description

No more digging for coins. This is how parking should be. Pay, extend, and manage your parking session with just a few taps.

It’s easy! PAY ON THE GO Pay quickly and securely with your smartphone. - Time's precious, stop wasting it feeding a meter. - Forget refilling the meter in the rain or braving the cold. NO PRICE SURPRISES See when parking rates will change in the future – even when there’s free parking! - Receive email receipts at the end of your parking session. - Expenses made easy, manage your parking history through the mobile app. STRESS-FREE PARKING Get alerts when your parking session is about to end. - Stop worrying about how much time is left on the meter, we have you covered. NO NEED TO RUSH Add time to your parking session directly from your phone.* - Your plans change, your parking spot shouldn't. Simply extend your parking session via our app. -------- GET STARTED TODAY 1. Download the Passport Parking app. 2. Park where you see Passport Parking app signs. 3. Pay for your parking session from your phone. 4. Relax, welcome to parking as it should be. -------- COMING SOON The Passport Parking app is not done yet! We're constantly updating the app based on your feedback. -------- APP PERMISSIONS - Location Services (optional): Used to quickly provide nearby parking zones. * where applicable