My Passport Wireless

Name: My Passport Wireless
Rating: 3.33154 (3523 reviews)

Productivity

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My Passport Wireless

Productivity

3.3

3.5K ratings

Age Rating

Seller

Western Digital Technologies, Inc.

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User Reviews for My Passport Wireless

Useless software, good hardware

WD apps are unreliable with every device -- hardwired to desktop, via WiFi with laptop, phone and tablet. It's the WD software, not the hardware. I can access the MyCloud via VLC media player, Lightroom and other software. But WD's own MyCloud software is useless on every platform. Most of the time the admin functions are inaccessible, so it's impossible to fix problems or even safely shut down the MyCloud device (2014, 3TB model). Just tried the app again with my new phone (Moto e4). Same old problems as with the iPhone. Multiple errors, no quick and easy solutions on WD site. The MyCloud device promised much but has been a huge, frustrating time sink. It's nowhere near the ease of use I've found with the excellent WD Passport USB drives and software. I cannot recommend the WD MyCloud to anyone. Stick with the much easier real cloud services until WD fixes these interface problems.

Canklecat, Dec 28, 2017

Operates Nicely @ Home!

This app works great when I’m at home. When I’m on the road the majority of the time it won’t connect. It’s says that the drive is offline for the most part or some other lame messages but when I call home the family is watching content off of it. I have two iPhones and two iPads and when I’m on the road it’s no good. When I’m overseas I have the same issue. I use a VPN to watch my content at home and works fine but overseas and on the road it won’t work 95% of the time. Even on my laptop it won’t so frustrated with it. I sometimes get the same error messages at home, I turn it off restart and it works. That doesn’t however fix the on the road part. Some cloud app. I think I’m giving it to much of high rating but since I mostly purchased to back up everything it’s doing that. Having the capability to get to that info from anywhere is false advertising. I’m sure there is a reasonable explanation but I haven’t heard it yet. Because again it works sometimes but mostly not.

CBRNDEATHDEALER, Sep 28, 2017

Needs a little work still

The app says the auto upload will work faster if the app is left open. Which is true. But if the app isn't open, I don't think auto photo upload works at all. That could use some improvement. Maybe there could be a setting that if the battery is above a certain level, it will auto-upload the photos even with the app closed. Other than that, I really like both the app and my My Cloud. One other thing that would be nice - if I'm scrolling through the photos, when I tap on a pic to see it, when I go back to the list, the app takes me all the way back to the beginning of the list, instead of back to the place I was. So then I have to scroll all the way through all the listed pics to get back to where I was looking. Kind of a pain, because I usually have no idea where i was since you can’t see thumbnails of the pics in the list (thumbnails would be nice). Also, it might be nice if it would show an extra low res pic initially. I know you can tap on the HD button to get the full quality, but even the mid-range quality pics take a long time to display, even with a pretty fast device and connection. So the problem is that if you are trying to scroll through pics to find one, it takes forever because there aren’t any thumbnails to help you find the pic, and it takes so long to load each individual pic one by one that it takes forever.

EQP35, Nov 19, 2017

Could improve

The product itself is awesome, it does solve a problem that many people have. My problem is mainly with some functionalities. It feels like the app is old and it’s a bit slow. The navigation bar is divided on photos, music and videos. These should be filters not navigation. The animation on screen transition feels sloppy specially the search field. The fact that we can’t rename WDSync folder really bothers me but I can get over. The fact that there are 2 WDSync>WDSync>MyFolders is an issue. I would also want to remove/rename the folders under “public” (I deleted them a few times but it came back). I know these are mainly negative feedback but the goal is to be constructive. The product is great, works well, I realize it’s mainly targeted on non-technical users to have it at home but it’s a great solution for business too and with minor improvements it can be great for both business and consumers.

Franvmelo, Jul 04, 2018

Not worth it

Goes offline all the time even though it gives all indication that it is still online. Photos of my child are not accessible. Not user friendly at all and if you want to put a bunch of photos on it while using a very strong wifi connection, you will still be waiting 30 minutes for it to complete.... that is if it doesn't crash and force you to start all over. At that point you don't know which photos where uploaded and which were not. So, you end up with duplicates and navigating the photos to find the one you are looking for is so frustrating because the interface was designed by computer programmers and not people that have to use it. Tiny thumbnails that you can't figure out if this was the one where she had her eyes closed or if the other one was. No way to see until you fully download it. Overall just a frustrating poorly designed waste of money.

inHhitomi, Dec 22, 2017

WD MyCloud App: A Personal, Secure Apple Files App

Given the complexities of its job, the WD MyCloud App has worked fine for me, whether at home or traveling both in the U.S. and overseas. Yes, there are occasional hiccups but their frequency diminishes with each software and firmware update. This app’s functionality is similar to the iPhone Files App. It will open pictures and play stored videos all within the app itself. One can also do activities like create a new directory. This review is about the App - and connection problems mentioned in other reviews might be hardware related - which I will not review here. With the variety of routers, iDevices, computers manufacturers, operating system versions, etc., I’ve been impressed with the Western Digital MyCloud App’s performance.

J. Leach, Nov 16, 2019

Works Great Now

I have owned a My Cloud drive for 5 years. It was always problematic. One day it stopped working. I could not access it or even find it on my home network. I did some checking and found out Windows 10 stopped allowing local access to NAS devices. No more local access. I logged in to my WD account, and much to my surprise, all my files were there. This works much better. Much more dependable and fast up load and download. This is way faster the One Drive, Drop Box, or ICloud. I use my iPad to take pics of my jewelry and do a first edit on the iPad them upload to My Drive via the iPad app that appears in the “Share” function. I then finish editing on my desktop. The down load speed to my desktop is much faster then from One Drive. Finally this works as it should.

Mark Hag, Aug 13, 2020

Drive good. App great.

Drive works great. Reasonable controls and setup. (Although I use different software for backups- Syncronicity). I've had it for about 2 years now with no problems. The only headache is if I reboot my router I have to find the drive's new IP address and remap my (Windows) drive letter to it. I've read there are ways to lock that down but once I learned how to find and remap it's not a big deal. The app was the real pleasant surprise. Works like magic! It seems that once my phone accesses the drive while on my home network, it now has ability to access it from anywhere. No complicated set up. The only complaint is the app often decides the drive is offline. No idea why. Overall a great product and I'm very pleased with it.

ruben fdfgfdb, Feb 17, 2018

Mycloud app

It appears to be alright but I would have to agree it always requests to leave the app open to upload photos or whatever you have set to upload. The other week I found I couldn’t use the app at all and after a lot of digging, I found the my cloud NAS deleted or removed all of my preset emails not allowing me to access the NAS device. I still don’t know what cause this hiccup or why this happened? It doesn’t work well at all with 3G service or it’s very slow. Another thing I found is you’re limited on using the templates inside the NAS on your phone or using the phone app you have saved inside the NAS. There are certain iPhone pic settings it will not show when saved as well as I believe the NAS has not been updated to the IPHONE newest pic formatting. Granted, I am still learning as I go and this could simply be a learning curve I still haven’t figured out yet. Also, most Work IT departments will not allow the use of the NAS or will not authorize the certification of the use of the NAS as most of those websites are black listed which is very frustrating when you use it for work. It’s a huge process to get it authorized but once it’s done it works really well. There are some bugs and hiccups that need to be streamlined but once those things are fixed I believe it will be much better.

Stingray-007, Apr 30, 2019

My passport software/hardware

What a great little portable hardware/storage/server/software. This app is just great!! Easy to use, very simple to move around in and connect too. There is lots of help and support from the community and technical support. I had to get it replaced one time because of a hardware issue but it was shipped in and replaced with in a week. The app I can access from anywhere in the world and hook in to my server and extract any files or documents or anything I store on it from anywhere I want, I have had this program and the hardware for over 5 years now and it has never let me down, not even once. Thank y’all for making this app/software and the sever/storage unit that goes along with it. Great job look forward to the next product release that can bring me and other people the same easy access and less headache then most of these technical logical devices were you need major, switchboard, and stuff just to set it up and have a server room is all did a great job with having compact portable that has a great software that goes with it…..

Xxloki2016xX, Feb 12, 2023

Description

As of September 15th, 2022, support for My Passport Wireless will be limited to critical security updates. To learn more, see the description of "Limited Updates" on our Product Support Lifecycle page. Support for your My Cloud device has changed, and some devices are no longer supported with this app.

We’ve developed a new OS to keep up with evolving security standards. Compatible devices must be Upgraded to My Cloud OS 5 by January 15, 2022. Incompatible devices will lose support on April 15, 2022, and need to use local access to manage your content. For more details, please visit https://www.westerndigital.com/mycloudupdates. Functionalities with the My Passport Wireless products remain unchanged. You can continue to wirelessly access, organize and stream content from your phone or tablet using the My Passport Wireless app. Note: The My Passport Wireless app requires a My Passport Wireless device to work (sold separately). My Cloud Home users please download the My Cloud Home app. Like us on Facebook: facebook.com/WesternDigital Follow us on Twitter: @WesternDigital Follow us on Instagram: westerndigital