Modsy Interior Design

Name: Modsy Interior Design
Rating: 4.81965 (2473 reviews)

Lifestyle

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Modsy Interior Design

Lifestyle

4.8

2.5K ratings

Age Rating

Seller

Pencil and Pixel, Inc.

View in App Store

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User Reviews for Modsy Interior Design

Started out great…wound up being a nightmare

Started out so great! I was excited and working with my designer to design two room for our new house. Loved the idea of having a designer to consult and that the “edit” process allowed for unlimited revisions. We ended up placing a large furniture/decor order through Modsy with the promise that it would be easier and we would save money by doing so. Then… suddenly the company shut down. We were given no fore warning and no designer to help me finish my projects (also I feel so bad for her because I am pretty sure all the designers got laid off and she must have lost her job). Then, to make matters worse I still had about $1500 of merchandise orders (two Pottery Barn brand night stands and a nice leather bench from one of the Modsy brands) that I was waiting for which I had already paid for. It has been about 3 months since the shut down and I have still not seen any of this merchandise or been given a refund. I have submitted a claim through them trying to get my money back… What a total nightmare.

Ab07857, Sep 16, 2022

Living Room Relief!

I love this site! So simple to use! I have kind of an odd living room space rectangular open living room area. I’ve had so much trouble making it work. I had an idea of what I wanted it to feel like since it’s a small open space but couldn’t seem to put it together. Modsys team worked with me ongoingly until we had a design layout that captured my style. I emailed back and forth with Molly and the others and their response time, personal communication and honoring their said policy of redoing the layout and style until the customer is satisfied is on the money! Also, I love the stores they recommended furniture from and they were able to find great items in my price range with many alternative options other than the ones they recommended. What a great system and site! I am fully pleased and purchasing several items from my design. Thank you!

debhope12, Oct 23, 2020

Do not purchase, they are no longer offering design services!

It looks like this used to be a really great service and app. Unfortunately, I signed up for it right as the company seems to be tanking. I purchased a two room bundle when they were having a sale in mid-June. They promoted it as a good opportunity to redesign your space in time for 4th of July sales. After submitting photos of my first room the expected turnaround time was July 7th, but they have now changed that date 4 times and still no design. I had initially been communicating with my designer a few weeks ago who said she was about to get started, and then suddenly the chat feature stopped working so I have had no way to get in touch with her. When I go to submit the information for the second room, the app displays the message “we are unfortunately no longer offering design services.” There is a link to a refund request form that I submitted a few weeks ago, but I have still received no refund or update on my request. I feel like I’ve been swindled at a time when I could really use a break. I’m hoping that sharing this keeps this from happening to others. I’m not sure why the app is still active when they are clearly no longer able to offer the promised services.

Kelmo517, Jul 31, 2022

Review of App and Experiece

Application Pros: - You can envision the designs from multiple viewpoints - You can replace items with similar things if you want to see additional options Cons:- Some items appeared upside down or got lost when changing out to different options - App crashes when trying to look at status of items that were ordered as replacements - Wish you could view the 3D rendering without have to walk in circles in my house (I.e., scroll with my finger through rendering) Experience Pros: - It was super easy to order everything and use financing on the site once errors disappeared- Customer service was easily accessible to provide return labelsCons:- Cart items disappeared a few times (think this was due to servers being down) - 75% of items (actual calculation) came damaged. Eventually we just got over it and kept some of the damaged items. If you would like to return an item, you have to print your own label and tape it back up. Overall I spent $20 doing returns by purchasing tape and paying to print labels. Keep in mind, the 25% of the non-damaged items were pillows and a rug. - The style wasn’t necessarily “us” … we ended up going with it because we didn’t feel like having another style done. Overall, I wouldn’t use the service again. The amount of time that I spent returning items wasn’t worth it. I also have a damaged painting on my wall because I just gave up after returning multiple items.

KHelton4, Jan 15, 2022

Took the work out of designing my home

I was so excited to redesign my living room, until I found out how much work it takes to do this! I was quickly overwhelmed by design ideas on Pinterest, furniture websites (i.e., Wayfare), not to mention planning for the fit and cost of a broad range of products. I was so over it, until, I remembered Modsy could do it all for me for a reasonable flat fee. My Modsy designer took the information I provided, on the app and through our phone call, and ran with it. She came back with a professional design in a few days (rush order is totally worth it) that made my vision come to life. Then, she made changes to the design based on my feedback in a day! I literally know it would have taken me weeks of information overload to come up with a design and still, it may not have been as great as the one my designer came up with in a few days. This is their expertise, give them a shot. I highly recommend Modsy to anyone excited about designing their home with no hassle.

Lizzy Cal Bear, Oct 20, 2020

Design=GREAT, Fulfillment=AWFUL, Communication=WRETCHED

I RAVED about Modsy at the beginning of working with them! The design service with unlimited revisions really is/was a great service. After my initial designs and ordering I was notified by my designer that they had been laid off, so I cannot speak to if I’m still able to receive the revisions that I paid for with my package. I suggest NEVER EVER ordering through Modsy. I placed an order at the beginning of May. Many of the pieces were delayed due to supply chain issues. I understand many things are out of their control. I reached out multiple times to get any update. I have 2 large ticket items, which happen to be from a common retailer, that are PAST their 5 week delay from their already delayed delivery window. After emailing many times I still have not received a response from Modsy. The only current way to reach Modsy is through email. My most recent email was received by them well over 10 business days ago, and I have still not heard anything beyond the auto-response. Please beware. Save your time, frustration, and money.

Mathew de, Aug 24, 2022

Great concept, customer service needs improvement

BEWARE Modsy is not able to handle customer service requests right now!! They have their chat feature turned off due to high demand and aren’t responding to emails. I’ve been waiting for a refund for almost 4 weeks and still haven’t received it. Haven’t been able to talk to someone to push it through. They need to figure this out before I try them again. Now the rest of the review: I had Modsy design 2 rooms for me. It was pretty easy to set up, and I like how it tells you what your style is based on you selecting various examples you like. The designer listened to my needs and made a few updates until it was perfect. There is a huge selection of goods. However, they are overpriced. Other online retailers have similar items for much less. Do some shopping around before you purchase from Modsy. A lot of their partners are experiencing delays with delivery. Many times the original delivery date was within a couple of weeks then it turned into many months. The items were easy to cancel and get somewhere else. However, canceling right now could be a challenge due to what I said in the beginning.

Smuhorn, Jul 12, 2022

Great design, HORRIBLE ordering

The technology platform and designer we worked with were amazing. The customer service, on the other hand, has been horrible. We ordered nearly $20K worth of furniture (3 separate orders) through Modsy. First, once our order was placed, we were then able to see the “real” delivery windows. The preview of the item in the design portal said our custom couch would be available in 10 weeks. After we checked out, it was updated to Feb. 2022. I know that COVID messed up supply chains, but at least advertise honest information and don’t waste my time (and your own designer’s time). We had to email Modsy several times to cancel the couch order and find a replacement. A few of our other pieces started to arrive, including our nightstands. Without even taking one out of the box, we could see obvious damage. We have now emailed and called Modsy customer service about 20 times over 2 weeks and have not gotten anywhere. No replacement scheduled, nothing on how to return this giant box containing a damaged table. Modsy only has 3 hours of customer service phone support per day, Monday-Friday. Time to staff up and actually help your customers, not leave them with broken furniture and a half-finished apartment. To summarize: use Modsy for designing but DO NOT ORDER THROUGH THEM. Not worth the discounts they claim to have. Thanks for coming to my TED talk.

Starz, Aug 30, 2021

Give it a chance!

This site is a bit like dating. The first few designs are like the semi-awkward first dates that excite you but just aren’t quite magical yet. But with some back and forth with the designer, your fairytale ending is a possibility! Communication is key though! Use the app, and all the tools. Swap out products in the 3D designs. Go through the products and “❤️” your favorites. The more you give your designer to work with- the happier you’ll be in the end. I highly recommend getting the package with the greatest number of revisions available. You won’t regret this! And if you (or your partner) suffers from an inability to visualize a concept or imagine what things could look like when it all comes together, then the 360 degree model for each design won’t disappoint. So happy to have chosen Modsy :)

stfGwc, Jul 08, 2021

Game changer

As a first time homeowner, I had all these incredible plans for my new space until I actually started attempting to execute them. Nothing looked the way it did in my head, I couldn’t figure out how to tie everything together, and it all cost SO much more than I ever imagined. I was completely up overwhelmed by something I thought would be fun. The designers on Modsy helped me create a space I LOVE without all the frustration. I genuinely wish I had found it sooner and used it for all the rooms in our home because it would have saved me so much time and energy. It was so cool to see it laid out in 3D - and it helped me convince my husband to splurge on a few “unnecessary” items that he didn’t understand the importance of until actually seeing how much of a difference they made in our space. Can’t recommend Modsy enough!!!!

whatever53453, Dec 10, 2021

Description

Virtual Interior Design with Real Designers. Meet Modsy—the impossibly easy way to design your home. Get interior design ideas and buy a package to work with an expert designer to create the room of your dreams, right from your phone!

How do Modsy design packages work? 1. Show us your room 2. Get expert designs tailored to your style + budget 3. Shop your new look What’s to love about our app? GET INSPIRED - Get inspired by 1000s of curated room designs - Explore rooms and styles of all types - Save your favorites and shop them in one place DISCOVER YOUR STYLE - Take our quick and easy style quiz and discover your style - Shop design ideas curated just for you - Buy a package to see your style come to life in your exact room WORK WITH AN EXPERT DESIGNER - Buy a Modsy package to work with a designer to create your dream room - Quickly and easily scan your room—no measuring required - See your style come to life in your exact room in 3D - Shop furniture and decor tailored to your style and budget Purchase a design package to get: - Designs personalized to your style and budget - Money-back guarantee to ensure you land on a design you love - Interactive, shoppable 3D version of your exact room - Bird’s eye and 360° views of your designs - Unlimited access to our interior design tools - Dedicated team to handle all your ordering logistics Modsy can design your: - Living Room - Dining Room - Open Living/Dining Room - Bedroom - Home Office - Entryway - Kid’s Room - Nursery Download the Modsy app and start browsing inspiration today! Then, buy a design package right from the app and discover why 1000s of people are choosing Modsy to design their homes.