Havenly: Interior Design

Name: Havenly: Interior Design
Rating: 4.45861 (4784 reviews)

Lifestyle

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Havenly: Interior Design

Lifestyle

4.5

4.8K ratings

Age Rating

Seller

Havenly, Inc

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User Reviews for Havenly: Interior Design

Expensive design mistakes

I remodeled my office using a Havenly designer. She talked me into an expensive designer wallpaper ($150 per roll) and advised that I could “probably get by with 1 roll...but maybe buy 2 just to be safe?”Being clueless about wallpaper (this is why I pay a designer...) I didn’t know about pattern repeat/drop and waste. The design had a 22” drop which is huge so I lost a lot to waste. You need to line up each strip with the one before so the wall has a continuous pattern when complete. Since the pattern repeats every 22”, that means you waste the “end” of each strip so you can line up the next strip from the ceiling down. Not only did I end up needing 3 extra rolls beyond my original purchase of 2: because I purchased at different times they were different dye lots and the colors are a little off. $700 later my walls are 2 different colors.When I contacted her to complain she didn’t even apologize or acknowledge her mistake. She just told me the paper was now on sale for 30% off.Overall it was disappointing. She kept suggesting trendy but impractical furniture for an office for 40+ hour work weeks (an armless side chair instead of ergonomic desk chair, a small desk with no storage or place to hide a plethora of computer cords). While I know other designers at Havenly might be better, I wish the company had a better vetting process to make sure their designers are qualified.

alana-milavocalensemble, Jan 10, 2019

Love Havenly

I have used Havenly twice now. They are the nicest group of people in every department. Service is quick and easy. Any problem that cropped up. ( merchandise broken when delivered: resolved quickly and without a hassle ) ( trouble with ordering on web site: quickly resolved and without hassle) . Adrian, my designer was fantastic. Loved what she helped me with for living room. I wish every web site, store and business could function like Havenly does. I am not even tech savvy and it was super easy to work with them online. Love, love, love them! I will use them again in the future. This is one happy return customer!

BevS., Nov 21, 2021

Makes interior design accessible

This is such an amazing service/business idea. The Havenly Shop alone is brilliant. It rounds up furniture and decor from all the main websites across price points (from Home Depot and target to anthro and one kings lane) making finding and comparing a specific item so much easier. I purchased the consult package for my bedroom and Jodi M went above and beyond in putting room looks together. She was a dream to communicate with, pulled together really cool ideas and then also pulled in lots of different options for me to consider. I would normally be locked out price wise from interior design services and am totally clueless about home design, but this app makes design accessible. Love the service and would highly recommend!

ev83765, Mar 22, 2019

The app needs so much improvement

This is my first one star app review. This app lacks almost everything. I signed up for a design board that after two weeks, once someone finally started working on my design, turned out great. However, the app is not user friendly, and doesn’t really make sense. It won’t load any of my projects on my iPad even tho I am logged in. As well as while I am shopping, if I see something that I want to find a different size in (like a rug) there is no way to select the item to see additional sizes or the link to purchase other than adding that exact size to your cart. Under “my designers” it doesn’t even have the designer that I selected to work on my project as one of the designers. I guess that I have to manually go in somehow and search designers and add certain people to my list? Why not save the designer that I selected and paid to work on my design under my designer so that I could have quick access to the ideas boards from that designer. Sigh. I will be deleting app most likely once I am finished with project.

Jade-eo, Jun 23, 2022

Cool service in concept, bad in execution

We received a design thru Havenly and made several purchases based on the recommendations. The ladder/shelf and curtains that were sent to us were comically different sizes than the renderings that Havenly put together. The curtains only extended halfway down the window and the ladder/shelf was only about half the height that was shown in the pictures Havenly’s renderings. Also the bench we ordered got put on back order for 6+ months. We ended up having to cancel the back-ordered bench, returning the ladder/shelf, and exchanging the curtains. We are still waiting on them to process our curtain exchange that we sent back several weeks ago. The designer that did our original design left the company shortly after we placed our order and Havenly’s customer service has been slow, inconsistent, and not very helpful in getting this mess resolved.

Kevvvvvvvvo, Oct 16, 2022

Great Service, HORRIBLE app

I used this service to do two rooms in my home, and have had a great experience with the overall company. However, this app is terrible. 1) It logs me out every time I close the app; 2) when logging back in) there is so remember me function are quick login option; 3) the room design profile in the app is completely different from and not collaborated to the room design profile on the website. For my first room, I filled out the profile in the app. Then, I logged on from my desktop, and there were about 20 more questions on the website version, and all of my answers that I had input via the app, were in completely different fields where they did make sense with the question. 4) the app itself is just poorly designed and difficult to navigate

Natalie A. R., Aug 28, 2019

DO NOT USE THEIR ORDER SERVICE

We were very happy with their design services and professionals. Their order service, however, was wrought with problems and inconsistencies that cost us time and money. For example 1.) we had to return a $600 coffee table. We did, and weeks later it had not been refunded despite knowing it had been received weeks before to the store. When i emailed Havenly they immediately issued a refund that i can only assume they’d been sitting on for weeks. Would we have ever gotten it had i not called?? I dont know but the fact they treated my money that way is a big “no” for me. 2.) we had two items we found for better price and immediate availability by simply googling them where the app said it was back ordered 3 1/2 months. Unacceptable. 3.) about 4 weeks after my initial order, i inquired as to when a set of chairs would arrive given they were never assigned a date or tracking info. They response was they’d been backordered and would arrive in 8 weeks. When i went to the manufacturer’s website it was in stock and available to ship in 8 weeks. So basically the order rep had forgotten to order 4 weeks prior (I had also checked then and it had been in stock the entire time) which costs us 4 weeks in which we had to pull chairs in From another room. All together the experience ordering was littered with a lack of accountability. It would have saved me time and money to simply take the design info and get the items myself.

Sarah Groom, Aug 17, 2019

So Happy with Havenly

Havenly has completely transformed my living space. I used the free features of the app for about a year to get inspiration and do small updates to my home. However, I couldn't find a bedroom and living room design on Pinterest or elsewhere that really felt like my own. Finally I decided to try out their paid design service. It was a very easy process and there were only a few minimal bugs, which customer support helped me through quickly. My designer, Melisa absolutely nailed a bedroom and living room design that I love, and kept a relatively low budget. Meanwhile, my friends and relatives complain that they've spent over $5000 just to get some basic interior design consulting and mood boards that they didn't even like. Havenly fully rendered my room in 3d and gave me a comprehensive shopping list. They will even purchase items for you. I wish I could give Havenly even more stars because it is one of the best app/services I've tried.

StrandedMoose, Apr 17, 2023

Basically a Pinterest Board

This service was a disappointment. It took weeks to get a design and then it seemed like the designer hadn’t paid attention to what I’d said about my tastes, the size of the room, or the need for a different layout. The product list my designer provided included different lamps, styles of nightstands, chairs, side tables, curtains, rugs, art, and bedspread than the photo mock-up she provided. And that photo had a different wall color than the paint indicated in the product list. Oh, and almost of the products listed were out of stock or no longer available. At that point, I’d been trying to get a final design for over a month and was tired of it all. I still have NO idea about a bedroom design and am done with this company.

VenomousKate, Jan 11, 2022

Service is great, app is terrible

I love Havenly, but this app is terrible. It is extremely slow and takes a long time to load different screens when you are trying to toggle between your design concepts and the items in the design. It will also force quit or crash during use. I find that the website is a little better but it also needs improvement with respect to loading times and user functionality. I wish there was a link to look at more pictures and reviews of the items selected by your designer. You have to go outside the Havenly platform and search for the item online. I understand that they want you to purchase the items through their app, but I don’t want to buy a piece of furniture that has a lot of negative reviews. This also takes more time, and I one of my reasons for using Havenly is to shop more efficiently. I hope they will make these improvements, because I do think Havenly is great!

whitneyswhit, May 21, 2021

Description

**Featured on Vogue, The New York Times, Harper's Bazaar, PopSugar, and Apartment Therapy** Havenly is the most delightful way to bring your dream home to life! Take your dream from an idea to reality by matching with one of our talented interior designers. They’ll partner with you for one-on-one design help & hand-picked products tailored to your style, space and budget.

Don’t have a vision? Not inspired enough? We let you browse real designs and start planning your future project. We’ll help you visualize your perfect space based on your personal tastes. You can get started with our design style quiz to learn your unique interior design style! **IMAGINE YOUR DREAM SPACE** • Explore real rooms designed by our amazing Havenly interior designers • Save and organize your design inspiration all in one place • See fresh personalized design ideas at a glance with our widget • Take the Havenly style quiz and learn your unique interior design style **WORK WITH A DESIGN EXPERT** • Upgrade to a Havenly Mini or Full design package to start the design magic • Collab 1x1 with your designer to refresh a room, or transform your entire home • See your vision come to life with 3D renderings of your actual space **SHOP THE BEST OF HOME** • Get a curated shopping list with personalized furnishing and decor picks • Browse our catalog with hundreds of name brands, all with a best price guarantee • Shop all in one place and let our team handle the logistics Download the Havenly app to get inspired and reimagine your space today!