Houzz - Home Design & Remodel

Name: Houzz - Home Design & Remodel
Rating: 4.84257 (275578 reviews)

Lifestyle

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Houzz - Home Design & Remodel

Lifestyle

4.8

275.6K ratings

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Seller

Houzz Inc.

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User Reviews for Houzz - Home Design & Remodel

WORST COMPANY, DO NOT SIGN UP WITH THEM

I have not received a single lead since the beginning of the service (in nearly 5 months), as opposed to what HOUZZ promised that there will be many “lead projects” they will send me every week. HOUZZ is absolutely the worst company, a total fraud company with very very poor customer service and all their representatives are liars and only good until signing up for the service the very first day. I did not even heard back from them the second day I paid $1188 to this company for their yearly membership that they called me strategically and tricked me to sign up for, until I had to reach out to them again myself a month later. This shows how terrible your company really is.I will make sure to inform all architects and other people in the building industry that I know to not sign up for any services with you, and I know a lot of them. I will share my horrible experience on all media platforms.With no regard or respect for a BS company and people like you. Remember that there is no difference between a thief stealing $1188 from me and you.

AwesomeArchitect, Nov 19, 2019

Edit photo bug

I am a huge fan of Houzz and have used it for several of my home remodel projects. One of the things I like is the feature where I can snip photos from house (example: bookcase wall, type of furniture etc.) and see how they look in a photo I uploaded of my space. Lately with a recent update this feature is now disabled. Not only is there not the ability to crop the photo as I had previously had, but there is not a way to exit out from the photo, so you’re forced to then exit the app. Steps to replicate: open photo I uploaded in my idea book, click edit pencil, pick another photo from ideabook, crop the photo. It doesn’t give the option to complete the crop - only Reset or close the app. Unfortunately this has greatly limited how useful I find the app. It is now only good for saving photos but there is no ability to customize my space with the ideas I find on the app.

Back to Old School Music, Sep 18, 2022

Posting New Questions

The number one thing you can do to improve the user experience, especially new users, would be to make it easier to post a new question. I see this over and over in comments on your site and other search engines. This also goes for folks like me who do a lot of browsing but don’t post that often. I love HOUZZ and refer it often to my friends. Remodeled the entire interior of my house and thanks to your site, it’s beautiful. Now working on the exterior. The advice I’ve received has been invaluable. Kept me from making some major mistakes with my roof and exterior paint choices. In turn, my stress level is way down. For that, my husband thanks you too. I hope you take this feedback and move “Post new question on your home page”. Can you tell I worked for a top ten e-commerce site? Lol just trying to help.

hogsareback, Oct 02, 2020

Shipping from Houzz

This is the worst company we have ever seen. We ordered two bedside lamps over a month ago and they still have not arrived. After three weeks of waiting, we inquired as to the delay. There were three flimsy excuses. First they said that they didn’t accept phone calls and would only have agent chat. This took 25 minutes to connect. Then the connection was lost. We connected once again and the first excuse was that they were sorry but the package got lost in transit and would be reshipped. Then after another week we got an email that said the package was damaged in transit and would be resent. Five days later the email was changed to say that due to COVID it was still sitting in the warehouse but they were pretty sure we should get it within 5 days. It showed the tracking progress and the warehouse is an hour and a half from our house. Can you tell me why it is taking 5 days for a package to travel 1 1/2 hours (60 miles)? This STINKS. The corporate office is in Palo Alto and I’m in Irvine, CA. I could have driven in one day. This is the MOST RIDICULOUS CARELESS COMPANY I HAVE EVER ENCOUNTERED. I DONT UNDERSTAND HOW THEY STAY IN BUSINESS.

Kelorah9, May 23, 2021

Houzz for the Latest and Greatest!

We recently moved back to Texas to build a new home overlooking the Texas Hill Country in Canyon Lake; one of the fastest growing areas in Texas. I always look to Houzz to provide the inspiration for our new construction; carefully adding my own unique touches to already great designs showcased from homes featured by Houzz. By following trends and mixing in Texas heritage, we have created our own version of one-of-a-kind custom homes to include aging in place to child friendly spaces, telecommuting enhanced offices, low maintenance yards/splash pools and even spaces for four-legged for “spoiled pet” family members. We’re on our fourth new construction/remodeled home we call “livable/sellable” investment homes. We live in them and sell them roughly every five years for a profit; money we can’t make in the current stock market. None of our homes have remained on the market more than a week and all have made 20-30% profit (since we general contract the projects ourselves). Thanks to following the trends and research on Houzz; we’ve created a great source of income, a challenging yet rewarding hobby/career and we get to live in a well designed and comfortable stylish home we’re proud of.

Pam in Canyon Lake, Mar 10, 2022

Not for custom furniture builders

As a pro I spent $1200, I have 11 five star reviews, I’ve been in my field for 14 years and I received zero referrals from houzz. As a custom furniture builder houzz was a complete waste of money. I talked to other professionals in my area and they all agreed. None of them received referrals from houzz even though houzz assured me that they had. I’m sure it works for someone, but if you’re a craftsman don’t spend your money on this platform.I cannot recommend this to anyone unless you’re a consumer organizing and getting ideas.Also, contacting customer support trying to cancel my account I kept getting ghosted. They ignored my calls and emails. Winston was extremely unhelpful. I finally had to call my bank and explain how they were not living up to their side of the contract. Ended up getting some money back because others had this same experience. They finally contacted me and tried to send me to their collections 😂😂😂😂 once I explained the situation they left me alone. Horrible experience all around for an app I was really excited about.

rjhammy, Sep 25, 2019

Fun to look through, but...

I enjoy looking through Houzz to get ideas from the photos or solutions to problems on the different forums, however...1) The search function is average at best. If you search for something like “basement laundry” you’ll see photos of that plus lots of unrelated pics. It seems the more specific your search, the more “off” the results are. 2) Lately and with increasing frequency, the attached information under “learn more” is for a different property, and probably one you looked at previously. Its like the previously viewed information won’t clear out. 3) Considering there are supposedly millions of photos posted, I keep seeing the same ones over and over. 4) I don’t know that I would ever dare to post a question on a board, as the people answering (pros and lay people alike) can be particularly snarky or unnecessarily harsh. A woman asked about thoughts on paint color for her kitchen, and was told by respondents that she had too much stuff on her counters, her word signs were awful, and her back splash didn’t properly coordinate with her counters. And it kept going even after she very graciously included a little background information about some of her design choices. It was a very nice kitchen by anyone’s standards, but the people replying (which included pros) were just rude. There seems to be no monitoring of the site at all.

Somuchtimespent, Mar 27, 2021

Indispensable Inspiration

Houzz has been my go-to place for ideas this year. We are building a new home, and I could not have gotten by without inspiration and ideas from Houzz! Houzz makes it incredibly easy to save examples of decor, appliances, hardware, furniture, tile, fixtures and share them with my own architect and decorator. I can save all of these elements in one spot for easy reference ( we do not live currently in the state in which we are building) and then zoom meetings are a breeze. Houzz shows me the latest trend, prices, and lets me search broadly or in narrow categories. It is my favorite tool for planning a new space or just taking in moments of beauty when I need a break. There is always something to look forward to here on this amazingly user-friendly site.

Tornado Allie, May 02, 2021

Unresponsive

We placed an order on May 17 and got a confirmation that it would be shipped by May 22 and delivered by May 30. We ordered from Houzz vs another vendor because we could get the merchandise so soon. There was no indication on website or in our confirmation that there may be COVID-19 related delays like some companies have posted on their sites. Our delivery date passed and on May 24 I emailed Houzz asking for a status. Auto response said a response may be delayed 4-5 days due to COVID-19. I tried calling and was on hold forever and hung up. 5 days passed and no return email so I emailed again on May 30, the day we were supposed to receive our order. I asked for an order cancellation. It is now June 4 and I’ve still not received an email response but noticed my credit card got billed. I didn’t receive an email notification saying my order had been shipped, though I was promised one in my order confirmation email. I logged into Houzz and sure enough my order finally updated to “shipped.” We tried calling and using chat function and those are no longer being manned. We requested an order cancellation again, this time on the website because that was now a selection on the page. Order says it will be here by 6/11, well past the date when we needed it and it was delivered after we asked for cancellation. It doesn’t appear they are manning email either. I will not be shopping with Houzz again.

WordLover2013, Jun 05, 2020

Couldn’t do it without you!

I have built many a house in the past thirty years. My how technology has changed and for the better too! I am building and designing a house with an architectural firm and construction company. Houzz has become invaluable! From my original designs saved in an “idea book” to answering questions, sourcing products, pricing and conversation staters! I bring my iPad open to Houzz to every design meeting since the project started a year ago. It is wonderful to be able to look up a design element, faucet, room configuration and have all that information available. Having Houzz has also helped with ambiguity since photos make understanding elements clear and easy. Here’s to Houzz and for making the project so much easier and fun!

WylieWee, Jan 20, 2020

Description

Houzz is the No. 1 app for improving and designing your home. Whether you’re building, remodeling or decorating, Houzz has you covered. Get the Best Home Design Ideas - Browse more than 25 million high-resolution photos of home interiors and exteriors.

Choose by style, location or room, such as kitchen or bathroom. - Save and share home design photos with friends, family and home professionals. - Use the Sketch feature to annotate and draw directly on photos from Houzz. Find, View and Buy Products for Your Home - Shop from more than 5 million products and materials, including vanities, cabinets, lighting, furniture, tile and more. - Read verified product reviews. - Save up to 75% off during featured sales. - Use Visual Match, our visual recognition technology, to discover and buy products and materials directly from photos on Houzz. - Wondering what that sofa would look like in your living room? Select the View in My Room 3D feature and use the camera on your iPhone or iPad to see 3D products would look in your space. Find, Hire and Collaborate with the Best Home Professional for Your Project - Connect with over 3 million home improvement professionals, including architects, general contractors, interior decorators, repair professionals and more. Read Articles From Our Editorial Staff and Design Experts - Check out our biweekly Houzz Newsletter for engaging and informative articles, including home tours, full kitchen and bathroom remodeling guides, industry news, decorating tricks, organizing guides, designing for pets, gardening advice, humor and everything in between. - Watch Houzz TV to see original videos of inspiring homes, how-tos and more. Get Advice - Discuss home design and renovation topics in our Advice section and get feedback from the Houzz community on your projects and ideas. The Houzz app topped The New York Times list of “best apps for home improvement.” The Washington Post called Houzz the “single best source" for finding inspiration. CNN named it the “Wikipedia of interior and exterior design.” Use of the Houzz iOS App and the services provided through the Apps are subject to Houzz.com's terms of use: http://www.houzz.com/termsOfUse Please note the Houzz app is compatible with iOS 13.0 and above only.