Firehouse Subs App

Name: Firehouse Subs App
Rating: 3.17715 (2687 reviews)

Food & Drink

View in App Store

Firehouse Subs App

Food & Drink

3.2

2.7K ratings

Age Rating

Seller

Firehouse Restaurant Group, Inc.

View in App Store

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User Reviews for Firehouse Subs App

Useless App

I have had the app for a couple years now and every now and again it will go haywire. Well recently it happened again so I went through all the troubleshooting steps that the tech support always has me do. No change, I reach out to them and I CLEARLY explain that I have already tried the steps without a resolution. Their form response was to try to same things that I already said I had tried. To appease the unhelpful rep I did then and still no change. Every time I responded I clearly outlined all the steps I had taken, what devices are having the issue along with the operating systems and I also tried on various wifi connections as well as cellular data. Apparently they don’t read and replied asking me to take the same steps I explained I had taken. So here I am with a useless app and zero competent assistance. If you download the app be ready for it to be an inop waste of space in your device.

562pelon, Aug 19, 2021

App needs to be fixed.

I don’t know what it is. But hopefully someone sees this. A few months ago I ordered twice with a debit card, and was told it didn’t go through. Had to pay a third time when I go to the location to pick it up. Well all 3 payments cleared. The district manager refunded me almost $90 that had been charged to my card. Fast forward to today, I just ordered again on the app (thinking the problem is fixed). Paid with the same card. Once again, it took my money. But didn’t let my order go through. So I had to call it the order in. Now I’ll have to go through getting a refund again because I’m pretty sure this charge won’t drop off like the other ones didn’t. What’s the point in having an app if it doesn’t work??? I’ve had to call my orders in since then. So sometimes I forget to put my number in so I can get my points. It’s annoying. And then there’s no corporate office to call about this matter. But surely I’m not the only one having this issue. But maybe I am.

Adair96, Feb 26, 2021

Can’t Login :(

I got a new phone recently and therefore have to log in to my account for the first time in quite a while... so naturally I have forgotten my password. I went through the “Forgot my password” process twice, entering the new password that was sent to my email, yet both times “Login failed. If problem persists, please email support for assistance.” But the catch is, I cannot email app support because “no mail account configured.” An endless loop of not being able to sign in so I can get points for these expensive sandwiches that we want very badly because it’s been a long day and we are hungry. I’m so hungry that this review sounds like English is my second language or something and I don’t even care. Please help me, app developers. My rating will go from three to five stars when my account is logged back on and my belly is full. 😉

Amkatlyn, Sep 28, 2018

Constantly Crashing

It has been about 5 months since I used the app because the last time I did, it wouldn’t work. My husband ordered food in the store, and when he came out with the food I asked him if he gave them my number so we could get the rewards points. He forgot so he went back in and they gave him a receipt and told him to enter the information through the app. Well, that was the beginning of so much frustration that I took a 5 month hiatus from the app. Every time I tried to enter my receipt to get the points, the app would give an error message and crash. Then it stopped showing any of my rewards points all together. I deleted the app and downloaded it again. Still nothing. I hung onto the receipt and tried for multiple weeks. It just kept crashing so I threw the receipt away because it wasn’t worth the hassle. I just opened the app up again today because my husband and I decided to eat there tonight, and I wanted to use my points for a free sub. Well, the same problem still exists. I’m so shocked by the fact that this problem is still happening that I was compelled to write a review complaining about it. Don’t waste your time downloading this app until they address the issues.

amknbk, Mar 12, 2021

Why I having trouble log in 😡😒

Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on the app when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring this app to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from this app for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day

beatle, Nov 15, 2019

Mostly works

Downloaded and used the app for the first time today and found it a bit clumsy. When adding the combo (drink+chips) to a sandwich order, there is no way to select a drink or chip flavor. I ordered three combos for our three sandwiches and there is a space for a special note, but it had a very small character allowance and couldn’t accommodate three drink flavors and three chip flavors. I considered ordering the family pack initially, but the only option it gave were chip flavors and not which sandwiches, even though the description says there are three to pick from. Nosing around the app some more, I found that I could order 1 or 2 cookies, but couldn’t specify which variety there either. When we picked up our curbside order, we gave the employee our drink and chip requests and he ran back in to fill it, because, basically, Firehouse Subs is a great place with great staff. The app just needs a little tweaking.

Five more minutes, May 24, 2020

App doesn’t work

I downloaded the app, created an account and that pretty much all that’s bee. Able to be done. The app loads but after that it’s useless. You location pops up every now and then but I haven’t ever been able to log into my account from the app or add points to my account from purchases I made. I go to the location near me and they tell me to contact support just like the app does when I can’t log in over and over. I have emailed support 7 times in the past month and haven’t gotten anything back. I have lost the chance in collecting point from the purchases I have made because I can’t log into my app and the location says my account must not be working. Seeing that my wife and I go here all the time it would be nice to be able to add up points and use them for my birthday for catering platters and such. But I see that isn’t going to happen. I really wish this app would be fixed.

FunkoColletor, Nov 17, 2020

Reward Redemption Fail

I want to start with I have only recently started having this problem. Probably like 3-4 weeks ago I attempted to use a reward. I activated it, and when I went to the store the employee stated that no reward was found. I was like okay, maybe it just took some time to show up. Flash forward a few weeks later, I activated another reward for a free sub. I went to the store, put my number in once again, and no reward was found. I showed the employee my account to show that the activated reward was clearly there, but since it did not show up on their end they could not do anything. I gave up on that and attempted to order online to use the reward. Well, that was a failure too because when I place a to-go order. It keeps freezing and never loads. Im just upset my points keep going to waste because it never shows up on the store’s side. I have already blown like 10,000+ points at this rate which is just disappointing.

Just~K, Sep 01, 2020

$12 spent and all kinds of problems

Read the reviews for the app and thought the critical elements of complaints were blown out of proportion. I was wrong. The app conveyed all kinds of wrong information to the restaurant. I was very clear in what I wanted on the sandwich. The app, like most food ordering apps has a very clear list of items to select or deselect so no mistakes can be easily made. The only thing they did correct was leave the sauces off the sandwich. Food arrived with piles of wet lettuce and mealy tomatoes (the sandwich I ordered doesn’t even have those items selected by default, and I certainly didn’t add them) and the toppings I did order were barely there. How is it I can turn in a detailed order form and get back something that doesn’t resemble what I ordered? I want a refund. If it was a 5 or 6 dollar sandwich I’d blow it off as no big deal, but $12 is what I’d pay at a full service restaurant for a pastrami and corned beef sandwich.

Soshield, May 22, 2021

This app is awful

I think in 3.6.8 you fixed the issue with modifiers but what about all the people that had incorrect orders drive miles out of their way to pick up a order that was incorrect?? Let’s face it, you do no QA testing on this app period. Or if you do you need to go ahead and fire the guy. This thing is filled with bugs and if you tell the store managers they agree and tell you they hate it just as much. Listen, today is the day I stopped eating at firehouse. I’ve been eating there for over 8 years. Done. Why? Because you could care less about the customer experience. You would of fixed this app ages ago. Hire a new company to develop it. It’s not difficult. In an age of good iPhone developers it’s a wonder you still have this thing that looks and functions like an app from 2005. Customers can see that you don’t care about things like that. And now it’s time that at least one customer hits the road because of it. Just for one second go and download your competitors app, it makes your app look like it was built in the dark ages 👋

tony1234512345, Apr 11, 2021

Description

Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Available for all US locations (excluding Puerto Rico).

Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more! Download this app to: + Get a FREE large drink just for signing up + Get a FREE medium sub on your birthday + Manage your rewards account + Order and pay in-app + Find Firehouse Subs locations + Refer friends for bonus points How to: 1. Sign up in the app for a Firehouse Rewards account. 2. Enter your phone number at the register every time you visit Firehouse Subs, or order via app to automatically earn points. 3. When you have enough points for a reward, it will turn yellow. 4. Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward, or redeem when checking out in the app. Points earned are based on the pre-tax post-discount amount spent. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Contact [email protected]. **Continued use of GPS running in the background can dramatically decrease battery life.