Intercom Conversations
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User Reviews for Intercom Conversations
New version crashes every time it’s opened
I haven’t been able to message my customers via mobile since the latest update. Upon opening, the app crashes and will not load. Before this, the mobile app was great for responding to messages.
Very difficult to use
Is the mobile app really supported? I would use it much more if it weren’t so difficult. Saved replies are so limited. When editing you have to add your own html. And then you can’t start typing your own text and then add the saved reply. Sending an article: Rather than a huge overhaul, how about just the option to add more of your own text before sending an article? As it is today, you choose an article to send and it just sends it offering no chance to preface it or come across as a human. I hate the idea that I’m sending my user two emails and one just has a link to an article. So rude. So then I spend alllll this extra time trying to find the link, which isn’t provided from within the interface. So frustrating and time consuming. Half of the time the users full conversation history and details aren’t visible in the app. That also makes it difficult to construct a professional or polite reply.Can’t copy a word or sentence from a conversation. Have to copy the whole thing the paste it elsewhere. I’ve tried accessing the web app via iPad and that is slightly better, but still challenging. In today’s mobile workforce it would be really helpful if I were better enabled to conduct support from my phone.
Almost
This app has real potential, but has a bug where it keeps changing the filter from “Me” back to “All” messages every time I tap a notification. Every. single. Time. As in every message for everyone on my team. Support said thanks for letting us know but that it won’t be fixed any time soon. I guess that explains the low average rating. A shame as the actual intercom service is top notch.
Embarrassing, neglected app, not even used by Intercom
I have been an intercom customer for almost 10 years across multiple companies. This app is embarrassingly neglected, clunky, and under-functional.I do not blame the engineer (yes it is probably just ONE) keeping the lights on. And I will not do the work that the “incredible product minds” at Intercom should do to list what should be improved. Intercom, be like DoorDash who is making all their employees deliver for a day a month. After a day — nay, an hour — of trying to run your business entirely in this app, you will cry and wonder where all those per-customer fees are actually going.
Not even close to the Web experience
Very minimal as far as features that are supported in the Web version. It works in a pinch, if you’re in a hurry and need to reply to a message, but it’s honestly not very useful for anything else. And even that is weak — there is no way to create a hyperlink in a reply, I have to type out my app’s URL each time. Very frustrating.
READ YOUR CUSTOMER’S FEEDBACK!
This app is a total disaster compared to Intercom on the web. The app is supposed to serve as a tool for on the go use, not a disadvantage. It’s unbelievable. 1- You cannot copy a single sentence. You can only copy the whole text. If I need a reference number or an email, good luck! Copy the whole paragraph, paste it somewhere and then copy what you need. That’s just stupid!2- You cannot see all channels. Those visual channels aren’t shown. Why?
Terrible experience in comparison to desktop version
You really need to improve this thing. The experience is shockingly subpar in comparison to the desktop version. Very basic things are difficult, clunky or impossible to do on the app. It’s been terrible for too long. Do better.
A good idea that lacks functioning app.
Half baked app compared to the web version. Unbelievable to see such a useless app from a company that talks about automations- fix your app and make it usable because other comparable apps are gonna take your businesses.Half the time my email chats are blank. App is almost impossible to use and it’s like it’s built by a big inner dev.
Very poor business practices
We signed up a few years with a special startup plan for a year and then we went to regular plan $99| month. They just announced new pricing “graduation pricing” haha now if we want to keep what we had it’s $509/month. What? 5x price increase? Yes! You always take care of your existing users. We canceled and recommend you stay away from this company. I get it we want to grow our businesses but 5x price increase?
Horrible! Just horrible!
Sigh. I really like Intercom as a product but they really did a poor job on this app. It’s so bad I don’t even think they should’ve released it at all. They should’ve just improved the web experience for iOS devices if they had to choose that vs releasing this horrible app. Where do I begin? Sigh:- cannot add tags to conversations- cannot use any of the integrations you have configured- no keyboard shortcuts AT ALL for external keyboards (WHAT?!!!!)- cannot select just the text you want to copy & paste but instead have to select the entire body of a conversation forcing you to paste it somewhere else and copy again just want you wantAll in all it becomes a waste of time to use. And they haven’t optimized the web for iOS devices either but as painful as THAT is, it’s still better than this iPad app.
Description
The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
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