Pipedrive – Sales CRM

Name: Pipedrive – Sales CRM
Rating: 3.8022 (455 reviews)

Business

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Pipedrive – Sales CRM

Business

3.8

455 ratings

Age Rating

Seller

Pipedrive Inc

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User Reviews for Pipedrive – Sales CRM

Beyond User Friendly!

PipeDrive in general is beyond user friendly. When you have an app that is so efficient and compatible with the desktop version it is almost impossible to skip a beat. I set up my initial Pipeline in just about 6 hours; adding contacts, email temps, pipeline fields and settings (this was for 2 separate accounts with a total of 9 pipelines). Then another 6 for tinkering with the integration of several apps and 3rd party services...I'm a novice when it comes to IT, but I was able to do it all on my own.SALESFORCE on the other hand passed me off to an IT consultant that wanted almost $10k for the same implementation that I was able to do on my own!Thank you Pipedrive for the ease and simplicity of your product! I'm already seeing a 3x's better efficiency and soon to be 5x's higher production...fivefold income increase for 2017 is fine by me!

*~P-Dizzle~*, Sep 21, 2018

Fantastic CRM

After many years using multiple CRM’s, this is by far my favorite. The ability to keep its database separate of my personal contacts, yet display the info on incoming calls was an unexpected surprise.The ease of use to store meeting and call notes, blind copy emails that auto populate with correct organizations and individuals and keeping files all in one place is a time saver!Yes, like any CRM, you must spend a little bit of time reviewing how it works vs what you want it to do. PipeDrive is extremely versatile and perfect for a multi user organization !!!Sorting of activities is very easy by using the filters (aug 2 post must have been a user who didn’t fully understand PD).You must not look any further, check out PD - it has saved me hours of time which is our enemy!

AJstockton, Oct 04, 2018

Needs activity custom filtering

This app would be five stars except that I am unable to filter activities using my custom filters that I use on the web version. Since I do Pipedrive 2-way sync with Google Calendar, ALL of my Google Calendar events get displayed as activities in the app. In the web version I just filter them out so I only see my intended Pipedrive activities, but without activity custom filters my Pipedrive todo list is overflowing with all my past calendar events marked as “overdue.” This makes using Pipedrive app as a means of getting activities one by one virtually impossible and this app mostly useless to my needs.The deals page enables custom filtering, so it really doesn’t make sense that the activities page does not. Please fix! Thank you.

anonymous1012343, Feb 07, 2022

They really need to give the user some control over appearance and font size!

[Update: thanks for the developer response! If Pipedrive responded to the built in iOS font size adjustments like native iOS apps do, I think it would solve the problem!]The product will get five stars, if you could actually see an address without a microscope in the contact view. When I go into to FedEx to ship a sample, or when I need someone to quickly see an address on the contact card, it’s nearly hopeless.I would also like the follow up activity screen to ask if I want to add a follow-up task, instead of just looking just like a task I just completed. I can’t tell you how many times I accidentally add a task, or I’m concerned about canceling a task that I thought it was completing because I get distracted for one second. I would even go so far as to make a follow up task a different color than the task I just completed.Other than that, a great program! Lots of other CRM is on the desktop are kind of idiotic. Even an 800 pound gorillas like SalesForce, for example, make you click through pages of contacts, rather than having an infinite scroll like PipeDrive has. There are lots of other little details where PipeDrive beats the competition — but I would like to see them tuneup their mobile app to be a little bit more flexible in terms of configuration, and a little cleaner in layout.

CloudStreetsMusic, Apr 02, 2019

Excellent customer service but lacks repeating tasks / events

Very good app. It handles several complex challenges in as simple/easy a way possible.BUT - it does not have repeating tasks. Users have been asking for repeating tasks for years, but nothing yet. If you have regular contact with customers, you have to create a new task for each year, quarter, renewal date, etc. Yes, you can work around it. But you’ll have to remember to schedule your next reminder rather than be able to have the software remember for you. Which is pretty much what CRM is supposed to do.Other than this one major flaw, Pipedrive is outstanding.What really stands out is the customer service department. I can tell a real person takes a moment to understand the question then answers carefully. When the app doesn't quite fit what I want, they offer a workaround and send my suggestions to the developers. I am a real estate broker and needed to adjust one key component. I consider a deal "won" when a client agrees to use my services. "Won" in Pipedrive = closed transaction. So when a prospect lists a property with me, that is a stage they advance to rather than being marked "won". Very good email management, too.

iPad for Daylite user, Apr 27, 2022

Not For Quick Turnover Businesses

We have a pressure washing business that has a very quick turnover and we thought it would be useful, but found it to be time consuming to punch in twice (once in our shared Apple Calendar and then in to PipeDrive). By the time I have added client info into our database and calendar for an estimate, we are getting more calls from new clients. It was a waste of time and money for our two man operation and I found the shared Apple calendar just as useful. The calendar doesn’t remind us of who to follow up with, but we do it old school and go back a week to see who has booked and who hasn’t. Until we find a CRM that’s for businesses like ours, we will keep doing business the old fashioned way. And BTW....DO NOT PAY A YEAR! If you don’t like the service, your are locked in and do not get a refund for unused months. Lesson learned for us 👎🏼

Lin~Go, Jun 12, 2021

A CRM to love and use

Pipedrive is hands down the best CRM because it offers so many features without complicating the process of inputing leads and setting up sales processes. We run marketing trackers, sales, and transactions for our real estate business using pipedrive, and have get an overview of our entire team activities to find where we are succeeding and where we need to improve. With their API and webhooks, we have been able to integrate with a host of other apps saving hours of data entry and input errors. With updates and improvements always happening, pipedrive will surely continue to get better with time! This is what happens when intuitive sales people build sales software!

MrJuffry, Nov 26, 2018

Impressed

Wow! When using this app correctly and thoroughly, I have found it to be the best sales tool I have ever used. It’s perfect!! As long as you are consistently add all the information you have for each of your leads, then linking your emails and contacts, it makes sharing the progress you have made for each lead with all of your team members. This app has significantly improved how efficiently my business operates! The updates are always improvements and they never take a step back. Always moving forward. My business sales goals have not just been met but instead, they have been exceeded!

s j j o n e s, Jan 18, 2021

Enough CRM

We are a small motor scooter dealer that builds relationship with our customers and needed a solution for follow through after the sale, besides all the other stuff with a Crm. I had looked at this product before and passed on it. I had our staff test three CRM products that they would use daily. I was surprised they chose Pipedrive for ease and simple to understand what’s happening with a Deal. With other products they had to hunt for the same info. I moved forward and set it up for us during the trial period and found the help helpful. The email is great linking up with the customers and vendors. Is saving me time daily.This week my email stopped working and I found myself with the opportunity to see how the Tech Support worked and responded to our troubles. I used the chat. Amazed how quickly they were there and present with me. First they had me do clearing history and a few other things to get it back, then had me send screen shots and bumped to the engineers. My email was back within hours and all the while the tech support person kept me informed. Happy to say not user error and the tone was upbeat and never felt like I was putting them out. Pleasant experience.

Scooterfun, Feb 07, 2019

No Leads; uses the IOS mail app

The app has a nice layout and I liked the idea of using it as a mail client until I replied to a prospect’s email and only realized after the fact that it had used my unprofessional personal yahoo account as the from address. Apparently, the app uses the iOS mail client to send mail. I mistakenly thought it had its own built in mail client. I do not use the iOS mail client (I use Spark mail and Outlook) and totally had forgotten that yahoo account existed. I probably burned a good lead because of that. I guess that’s on me. The other very large problem for me is the lack of leads. I only convert a lead to a deal if they have engaged with me somehow. This app doesn't show leads at all which is odd due to their prevalence in the desktop app.

TexJones, Mar 02, 2022

Description

Stay on top of your sales pipeline with the iOS app for Pipedrive. Pipedrive is a powerful sales CRM for small teams with big ambitions. It helps you focus on the right contacts and gives you more control over your sales results.

With Pipedrive for iOS you can access your contacts, deal history and to-do's, create tasks and take meeting notes wherever you are - all changes are instantly synced to Pipedrive web app. ∙ Access your to-do list and contacts instantly. ∙ Log your phone calls. ∙ Explore your business on a map view. ∙ Schedule better with a smart agenda view while planning new activities. ∙ Look up customer and deal details on the go. ∙ Access files related to your contacts and deals. ∙ Record or type meeting and call notes - synced instantly to web app. ∙ Powerful offline syncing for those long flights and metro rides. ∙ Start new calls and emails with just one click. ∙ Get the powerful combination of mobile + web. A Pipedrive account is required to use Pipedrive for iOS.