H&R Block Tax Prep

Name: H&R Block Tax Prep
Rating: 4.81081 (108444 reviews)

Finance

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H&R Block Tax Prep

Finance

4.8

108.4K ratings

Age Rating

Seller

HRB Tax Group, Inc.

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User Reviews for H&R Block Tax Prep

Poor online and phone service

In the middle of filing my return online, I somehow was upgraded to premium online assist and there was not a way to take it off. I originally signed up for only premium as I had done the previous 7 years. I used the text feature asked about having this corrected online, but the person directed me to a 1-800 number and was no help. After being on hold 45 minutes, someone finally told me the only way to “downgrade” my plan was for me to completely start over. This was not an option considering I was completely finished with my taxes and found out my plan had “changed” somewhere in the process when I went to pay and file my taxes. I asked if any discounts could be applied to online assist, a service that I never once used, and after putting me on hold to speak to a supervisor, I was told no and to downgrade and start over if I didn’t want to keep what I had. I’m highly disappointed that my rate increased $60 (from $49 to $109) without my consent or approval and I wasted an hour calling about it only to be told I had to start completely over. I paid the $60 but will be giving TurboTax a try next year!

Bigpete67, Feb 08, 2020

Reliable, Quick and Easy, Tax Consultant Support

I enjoy using H&R Block to file my taxes. I have used H&R Block software for several years and before that their TaxCut software. Being able to do your tax return and home is a major plus. Much better than gathering all your documents together and going to an account or tax prep office. The app or software guide you through in a quick and easy process. I use the Deluxe edition to itemize my taxes and I’m typically finished within two hours. I also like the H&R Block app or software maximizing the amount I receive in my tax return by providing yes or no questions and, select all that apply check boxes. After answering the question, you are taken directly to the sections that apply specific to your situation. As you move quickly along, the app or software show you a real-time total of the return or owe amount. I also like the option to have a live tax consultant available to me 7/24 and a representative with me if I were to be audited. Thank you H&R Block for making a typical stress for task quick and easy from start to e-file with a tax refund in my bank account with around a week to ten days!

ChiefMac82, Apr 11, 2018

Fairly good company

I’ve always love H&R Block because it does seem like they didn’t have your back. The only thing that I have a problem with as I never get discounts. The way they claim I’m going to get and I’ve been with you guys for over 10 years filing self-employment still no discounts well actually they did a $25 discount which took my grand total to $65 but they always tell you about this $35 thing that you get but I’ve never got it maybe I just misunderstood it but I think it should be already put on your account especially being that I’ve been with H&R Block so many years I still believe they’re good company I just believe the prices are a little bit too high for filing especially with the pandemic, so many things have been going on with the economy this year especially had some type of deal for their customers have a heart H&R Block and where it was easy to file self-employment it’s a little harder now he did seem difficult when I first started, but then I now they changed it up to many and I know it’s just to help people but sometimes it makes a little bit difficult. Thank you God bless.

Duchess & Danger 4life, Jan 24, 2023

Easy to Files Taxes

As long as you follow step by step and self educate on the basics, it is easy to use and not difficult to file your taxes by yourself! I recommend for college students or for low income individuals/families who need their taxes done and would like to receive a refund free of charge instead of other tax pro offices. The app is easy to follow and if you do need help from a tax pro you can easily access additional help for a fee online as you work on your taxes from home. Compared to other tax professionals, I trust H&R Block as a result of first starting with a simple office visit for my first time doing taxes independently. Their tax pros are very professional, hardworking, and courteous. It’s also convenient if you don’t have time and your finances aren’t too outstanding and difficult, you can use the chat to get additional help for a fee right at the comfort of your home or wherever you decide to finish your taxes on any device (computer, tablet, or mobile device). If you’re busy, introverted (like me), or have very low income, I trust H&R Block whether I’m filing my own tax using the app or going in for an office appointment. Saves time and filing is easy. I also like that they have many different tax pros and it shouldn’t be hard to find a tax pro that you’ll trust and keep coming back to for assistance with tax returns.

Illyanna C., Jan 23, 2023

Lack of customer support

Normally I love H&R Block. I’ve been using them for years. I even used to go into the office and had them done in person. But this time was ridiculous... I accidentally selected the wrong plan. I selected premium when all I really needed was plus and you can downgrade but someone from the tech department or whatever has to reach out to you and they wipe the slate clean and you have to start over. The only problem is your sitting in chat hold and if you set your phone down for a second and your screen times out or you accidentally lock the screen it closes out the chat que and you have to start the whole process over. One time I was in the air and finally got 3rd in line and a message came up saying chat service was closed. Are you kidding me??? It wasn’t worth the headache to save $25 so I just kept the Premium plan. I was planning on buying a couple of their up sales at the end but decided against it since I already over paid.

Jr8846, Mar 11, 2019

Second to none!

This app is amazing! The layout of this app is perfect. The simplistic layout of the app makes it easy to focus on the task at hand, and the easy to understand instructions (with added helpful hints - just in case) make this app stand out from its competitors. The flow from one page to the next is flawless and when/if you have a question as to whether or not you qualify for certain breaks/exemptions, you can rest easy knowing that they guide you through that process by telling you to select all of them and their software will calculate your information and let you know whether or not you qualify. They also include the option for live chat with an H&R Block tax expert should you need it. All in all, this is the perfect app for people who don’t have the time or luxury of scheduling and upholding face to face meetings or standing around in long lines waiting to see a CPA. Oh, also worth mentioning is that they offer all of the same benefits that you’d get filing in office. You can purchase identity theft/fraud protection as well as audit protection. Both of these options can be added independently or as a combination for a small (and extremely fair) fee. I’d recommend everyone take advantage of these options, however, it is nice that they don’t pressure you into purchasing these options through annoying pop-up ads and instead ask you just before you proceed to the final step of submitting your forms via e-file.

LDUBC4me, Apr 15, 2019

Thank you H&R Me and my family thank you!!!

Thank you H&R Block for your protection all year round. For your awesome prices, I’ve been going through you since 2018 and I wouldn’t turn my back on you even if someone offered their services free of charge. Your tax professional’s that you have onboard are the most caring, knowledgeable, Understanding, patient and speedy individual’s I have ever experienced since I started filing my taxes. I went through my first 7 years of filing my taxes unsatisfied, worried if someone will get ahold of my child or my information. Worrying about getting audited and having no money for representation or no one by my side to help fight the IRS. But not no more thanks to you H&R Block I can be at peace all year Round and Me and my family from the bottom of our heart’s Thank you. All of my sister & brother’s and Mother Go through you!!! And we wouldn’t change it if you paid us!!!😉😊

nikkiestrada22, Mar 21, 2022

Fantastic Service, quick, efficient, quality and reassuring

This app is extremely user friendly. It walks you through literally every scenario. If you don't understand something, you can click on a link below what you're looking at for more information. If you still have questions there is another section of frequently asked questions. If you Still need assistance there is a chat available with many options, as well as chatting with a live person. Beyond that if you still have questions (depending on what type of return you choose) you're able to email, message, chat with or speak with a live Professional Tax Return representative. The customer service is amazing, efficient, friendly, professional and prompt service.The price is affordable and fair. I saved a ton of time, money and stress by being able to use this app and self service but with the Peace of Mind knowing that not only the system looked over my work, but that it was double checked by a live human being. And I have the reassurance of knowing H&R Block has my back if any issues arise or if there's any type of IRS audit. Just an overall exceptional service.

Norman-Reedus-Love, Mar 24, 2022

No Way to Print

The filing process worked pretty good. This is my second year using it for my taxes so I am familiar with the app. I usually file manually or through an accountant. I would like to see more information available for deductions. For instance, mileage and mileage rates. Aside from that, the biggest flaw that I cannot find a solution for, is that I see no way to print from my phone. When you follow the option to print tax forms or your receipt it loads them both to your screen fine. But, there’s no print button. I have a wireless printer that I use all the time with other apps and thought it would be that easy. Apparently, that part of the app was never finished before release. Now I cannot get a hard copy of my return. At least I chose the e-file option so I was able to complete my return. Please fix this.With the print feature repaired I am changing my rating. Thanks for the quick response.

Sicarius8, Mar 14, 2018

Horrible experience 2 years in a row-SCAM!!

I have had a horrible experience two years in a row. Last year I filed with hr block and was erroneously credited a refund of $3000, hr block made a mistake and I actually owed $190. Ok fine, I paid the state tax with much difficulty. The next year I decided to use hr block again mainly because they already had my information and it was easy. Now in the middle of closing for a house my mortgage loan Officer is saying that my taxes that I filed and printed 3 months ago are not filed and state taxes are not paid. The third party website has not paid my taxes 3 months later and when I try to call the phone number for the third party payment company I get nothing but adds for direct tv and oil changes. Then after 6 minutes of that they say that their phone number has changed. So I have now paid state taxes twice ($1876) along with paying over $3500 initially for $3355 in actual tax liability. At this point I have paid $4465 to pay $3355 in tax liability. And it is my responsibility to try to get my money back from the third party where you can not actually talk to a live person. This is a scam I will never use hr block again.

Sue12345!, Jun 17, 2019

Description

Use a different preparer last year? No problem! Switching to H&R Block is as easy as uploading last year's return.

Upload it and voila, your info automatically populates – completing up to 80 fields for you instantly. Then review, submit, and dance like no one’s watching because you’ve joined the millions making the switch to H&R Block. H&R Block’s easy-to-use tax prep app lets you do your taxes anywhere, any time, on any device. If you have questions along the way, our tax experts are here to help online or in person. Get started now for free. Make Tax Season a reason to celebrate: • Receive your biggest refund possible, guaranteed*. • File your way – find the product that meets your needs without ever leaving the app. • Get easy W-2 importing through your payroll provider. • Take pics and upload PDFs of your tax docs during tax prep to jump-start your taxes and make filling out forms quick and easy. • Prepare your return, get help, and use all app features without paying a dime upfront. • See your refund results in real time. Expertise & care at every step: • Tap into H&R Block Online Assist – our online on-demand tax help option means tax experts, enrolled agents, and CPAs can offer unlimited help^. • Our Help Center is stocked with answers, advice, and assistance if you prefer self-guided support. • Students and investors will love the fast, easy-to-use features that seamlessly guide you from start to finish. • Parents and retirees will get the education and details they need when it comes to the Child Tax Credit, Earned Income Credit and Retirement Income. • Our H&R Block Free Online tax preparation for simple returns includes credits and deductions that other tax prep services might make you pay for, including student loan interest, tuition and fees, Social Security income, and unemployment income. • With Tax Pro Review^, a tax pro conducts a line-by-line review of your return, then signs and e-files for you. All tax forms are included, so you’ll be able to file for even the most complex credits and deductions. * Limitations apply. See hrblock.com/guarantees for full details. ^Additional fees apply for tax expert support. Your privacy, security, and guarantees are important to us. Please visit hrblock.com to learn more. Privacy Policy: https://www.hrblock.com/universal/digital-online-mobile-privacy-principles/ Service Agreement: https://idp.hrblock.com/idp/Authn/OnlineServiceAgreement.html Data Security: https://www.hrblock.com/data-security/ Guarantees: https://www.hrblock.com/guarantees/