Gerald: Cash Advance App

Name: Gerald: Cash Advance App
Rating: 4.25936 (8995 reviews)

Finance

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Gerald: Cash Advance App

Finance

4.3

9K ratings

Age Rating

Seller

Gerald Technologies, Inc

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User Reviews for Gerald: Cash Advance App

Do not get this app

I downloaded this app thinking I could get a cash advance… I ended up paying them 9.99 and not able to access the “over draft to cash” feature. I keep getting an error message “transaction failed from Network”… so now I’m trying to cancel because it’s not what I expected and now I’m down $10 when I came to the app for help. I have been speaking with the virtual agent who keeps asking me for screen shots so they can fix it when I have told him numerous times I don’t want it fixed I want my money back. Do not get this app if you are in need or fast cash or down to your last. I will be writing a review on every platform and will let everyone who listens know this is horrible customers service. All I want is a refund and we all know it take 5-10 days for the average refund.

CrissyDior, Apr 04, 2023

Recommended for use when you are realllyyy desperate

Where to begin…if you use the app they have this really cool feature that displays the repayment date. That helps you keep track of when the payment is pulled but wait…that’s not accurate according to the “experts” behind the app. So now they are going to pull your payments three days prior to the due date as they say the repayment is not accurate. Good luck getting support! Support on this app is extremely delayed. They have no sense of urgency and no real answers for any technical issues. Instead it feels as if your questions are just brushed off. If you give them a too challenging question they won’t answer you. The nice thing about there service is that they do the read receipts. It’s nice to know when they don’t want to help you they’ll just leave you on read. Not worth the $9.99 or the time it takes trying to get this app working.

disappointed8802, Jul 30, 2023

App is misleading ! NO ADVANCE was EVER GIVEN

I downloaded the app , completed all the satisfaction requirements to qualify for an advance and the“System “ still has not updated.I have deposited money into my Gerald account and still not having the option to access my own money. Please be aware that this App is not configured to actually help people there are need. I am extremely upset about choosing to deposit money into this account with hopes of receiving an advance. But in reality my money is stuck in this account with no clear direction on how to remove my own money let alone actually use the app for what it’s advertised to be which is an advance for people I need. Do not waste your time and use your last money to try to qualify for some thing you will never get it !

INSTAGRAMISBETTET, Apr 27, 2022

Logged out app

I have been contacting customer service for almost two weeks. The app continuously took money out my account but wouldn’t let me use my overdraft balance. They told me it was because I didnt meet the requirements which I did. Then they reviewed and said you did and the amount of overdraft allowed was greatly reduced. They were suppose to take the money out of my account to pay for previous overdraft two whole months before it was taken. Although, the app says it won’t take money that’s not there, they did and zeroed out my account. They keep saying they have to contact engineers and I’m guessing what they did was delete my account and won’t fix the issue at hand. DO NOT USE THIS APP! Now my private information is there and I cannot even login.

Jcarrut1, Dec 04, 2022

PLEASE DON’T YOU ARE WARNED

So the only thing that really works on this app is GERALD TAKING PEOPLE MONEY… with no REAL financial assistance …… I don’t understand when I signed up GERALD had no problem deducting the fees for membership. Now I’m actually trying to use your service & every day error messages. This how GERALD does business & operates taking advantage of people in need??? you advertise that the overdraft protection is available to use during emergencies and now here I have been trying to cash out overdraft fees to my bank account FOR THE LAST WEEK!! and it’s saying please connect your bank??????? My bank info and account number are visible on the app yet it’s still giving me the error message. Also, where would you re add the bank info???? As there is no option to do so. This app is the absolute worst!!! In 2 weeks I have been trying to use this app and all I get is error messages from day 1. Either not working or malfunction WHAT A SCAM

KaykBb, Dec 06, 2022

Scam! Run away from this app!

Since downloading this app, I have been overcharged and money has “suspiciously” been taken out of my bank account. 8 charges of $100 to be exact. The support team thinks you’re stupid, when in reality, they are the stupid ones. I have been trying to unlink my bank account and they claim it’s because I’ve been approved for an overdraft balance…that balance is $10. Like be for real. This app makes no sense at all, and I’m only posting this review as a warning. I’m in the process of deleting my account, which they claim is how you unlink your bank account, but if money leaves my account again, especially under “suspicious activity,” you all will be hearing from me again, but with legal representatives as well. Think it’s a joke if you want.

Kee414, Oct 05, 2022

Underrated app, but decent

After I thought that I have downloaded all of the payday loan, or cash advance apps. I found this one which I never heard of. The first time I used it was pretty simple but then overtime it kind of got frustrating and every time I needed to request access I had to contact support. The downside of this is that everything is linked to a bank account and not a card so the processing time for you to have access to the money you sometimes have to wait. I also do not like the process to pay back the funds. It’s also linked through a bank account and it’s not instant. It also says you can link up an account through Venmo or cash app or PayPal, but it doesn’t really make sense when you can only see the routing and account number from the Gerald side. I think a recommendation for this app would be an instant transfer and more use of debit cards.

kenz2333, Jul 01, 2022

Deceptive!!! Not a Payday Advance!!!!!!!!

Please be made aware that this is not a payday advance as they would have you believe. They give you an " overdraft protection" balance which is only allowed to go toward bills. If you need a payday advance for other necessities, look elsewhere. Furthermore, they charge you a membership fee that you must pay before you even get the "overdraft protection". As soon as I figured this out, I reached out to their "customer service" team not even 30 minutes after signing up for their service. I made it clear that the service that was advertised as an advance that, they were deceptive, and that I already have overdraft protection with my bank and therefore do not want or need their service. I was told that they could not refund me for a service that I have no intention of using! Fraudulent as all get out!!!!!

lexivenus, May 20, 2022

Customer service does not help

Final update: After a few weeks of trying to contact Gerald due to an error in their system. I was offered assistance and asked to update my review after the issue was finally resolved. As promised this is an updated review of my experience. The idea of the app is good but the customer service needs to be revisited. Update: while your team has responded after three weeks of trying to contact them, the issue has not been resolved. I assured your team as soon as the issue is resolved I would update my review. I can still not move money to the app to pay the balance but was told it would automatically process tomorrow. If this is the case tomorrow I will be happy to update my review. Thank you. Their customer service does not reply to you. They have bots that send the same generic messages over and over but do not actually help you. I have been trying to contact customer service for 3 weeks. My repayment was scheduled for September 30th and still has not processed because it says there is an error. I have emailed the support team 3 times now in the last three weeks with no reply!!

OHensley, Oct 18, 2022

Don’t waste you time

I really should’ve read the reviews before I downloaded this app because this app might be on the list of worst apps I have ever used. The very first time I used it I thought it was going to be simple. Even the first payback was simple. Within the times after that, they want to tell me it takes 1-3 business days for for payback, but then it could take up to 3 to 5 business days OR SOMETIMES LONGER. Which doesn’t include holidays or weekends. I understand the exclusion of holiday is the weekends, but when I’m telling you, my bank says the funds have been released and they have not been rejected how are you going to tell me that you still haven’t received the funds? Then, when I tried to cancel my account, because let’s face that I want nothing to do with this app ever again, I’m told that I can’t cancel my account until the funds have been cleared. Even when I send a screenshot from my bank showing you got the payment has been released you’re telling me you still don’t have a payment? How does that make sense? then, of course, there is no number to call to speak to a live representative. You can only speak via email or chat and the people on the chat could not be any less helpful. This app and everything to do with it, the employees especially are a joke.

ohhheyytaytayy, Jun 03, 2023

Description

Gerald is the ultimate financial app. With Gerald, you can take the stress out of paying bills, get the money you need for household expenses, manage your money, and much more. Best of all, there are no credit checks, no interest, and no hidden fees.

Our robust features include: Cash Advance Get an instant cash advance. There is no interest or hidden fees, ever. Want to get a small cash advance to put toward your household bills or personal expenses? Gerald can help! Download our app today to get a same-day cash advance online. Gerald's money advances are always fast, convenient, and safe. Disclaimer: Gerald does not offer loans. We are NOT a payday loan, cash loan, personal loan, or app to borrow money. By validating your employment you can access money you’ve already earned. Bill Tracker Keeping track of bills can be stressful and overwhelming. With Gerald, you never have to worry about missing a bill again! With our bill tracker, you can consolidate all of your bill accounts in one place. You can also set up autopay so you never have to worry about due dates. You can easily track all of your bills, including: Mortgage Cable Auto Insurance Rent Internet Life Insurance Utilities Phone Auto Loans Medical Bills And many more! Leave Financial Stress In the Past Download Gerald today to start changing your finances for the better. We’ll give you everything you need to stress less and enjoy your money more. Sign up today and we’ll get you set up in minutes. Disclosures Gerald is not affiliated with Empower, Cash App, Klover, Earnin, Credit Karma, Albert, Dave Banking, Chime, Cleo, MoneyLion, FloatMe, Venmo, Possible Finance, Varo, Afterpay, Klarna, Brigit, Truebill, Doxo, Bank of America, Allied, American Express, Capital One, or Discover. -- (*) Not all users will qualify. Subject to approval policies. (**) We charge a monthly membership fee of $9.99 for access to premium features. Website: https://joingerald.com/ FOLLOW US: Twitter: https://twitter.com/joingerald LinkedIn: https://www.linkedin.com/company/joingerald/ PRIVACY: https://joingerald.com/legal/privacy TERMS OF SERVICE: https://joingerald.com/legal/terms-of-use Gerald Technologies is a financial technology company, not a bank. Banking services are provided by Gerald’s banking partners.