FlixBus: Smart Bus Travel

Name: FlixBus: Smart Bus Travel
Rating: 4.70048 (21187 reviews)

Travel

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FlixBus: Smart Bus Travel

Travel

4.7

21.2K ratings

Age Rating

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FlixMobility GmbH

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User Reviews for FlixBus: Smart Bus Travel

BEWARE! DO NOT TAKE THIS BUS

This bus NEVER SHOWED UP. If I could give it zero stars ... I would! We called and asked where the bus was and they couldn’t locate where the bus was. The lady told us to call back five minutes later to let us know the status of the bus. We did that and she said at the bus I already left which was we are because we were there for over 30-40 minutes prior to as being at the bus stop we were there 15 minutes early. We were waiting with other people before they left when we were on the phone with a “representative” we tried to tell her that the bus never came and she was telling us that it did and when we ran into the people that we were waiting with at the bus stop, they were able to tell them and confirm that the bus never showed up, but the person that we were on the phone with was delusional enough to say that the bus came when it didn’t. They refused to give us a refund or to reschedule us for another bus that day and time. The lady was so rude and gave us a wrong name so that we could call to talk to a manager. She said her name was rona like coronavirus 🙄 please do not book with them. Despite the price, it’s not worth it. We will be disputing the charges.

FashionistaNT, Apr 04, 2021

never never again

The application works correctly, but the company as a carrier is very bad. Last week I ran into such a problem when I bought a ticket from Philadelphia to New York. I came to the bus stop in advance , but by the appointed time the bus was not at the stop and several people had accumulated who also did not understand what was going on . Later it turned out that in connection with the marathon in the city , they decided to postpone the stop and did not notify the passengers who bought a ticket and thought that the stop would be at the old place . I contacted the support service and I had to stand in the cold for an hour figuring out all the circumstances of this case . Well, the only answer to all my requests was that I had to somehow guess myself that the stop would be postponed. The support service also informed me that all the information is indicated in my ticket , but I have a screenshot that there is a stop in the ticket at the old place where I was waiting for the bus . The company did not suffer any damage to itself , but I had to get to the train station and buy a train ticket . Next time I prefer not to use the service of this company . And I will prefer a company that cares about its passengers and tries to convey important information in a more vivid way . Anyone who wants to use the services of this carrier as a last resort, you know you can lose money and health hoping for not high-quality.

Giocondala, Nov 22, 2021

0/0 do NOT recommend

Okay so this bus is cheap so I get why it’s not the best but let me tell you arriving THREE HOURS LATE is not worth the twenty bucks. The worst part is while we we’re waiting we called their customer service MULTIPLE (like 8) times and we kept getting the same it’s going to be there in five to ten minutes just sit tight. However it was NOT there in five to ten minutes, even after the last phone call it took thirty minutes to arrive. Because of their convincing promises we didn’t get on the train we had as a backup and because the drivers didn’t even TRY to make up the time as we went we missed our flight and somehow added even more late time when we were on the bus, arriving three plus hours after we were supposed to in Vienna. Furthermore, customer service was completely rude and unhelpful just like the drivers, the website doesn’t work neither does the app and we will receive absolutely no compensation after missing our flight, not staying in the hotel we ordered because we had to take an overnight train to Italy. All of that cost money and considering how big a company this is you’d think they had enough money to give some back. Shame on them don’t recommend even for the cheap prices.

katt.k0, Jun 23, 2019

BEWARE flixbus users!!!! would give 0 stars

flixbus is an Unreliable and Sketchy service!! Me and my non binary boyfriend booked with flixbus to go on a trip to Boston to celebrate Pride Month. flixbus never showed, twice!! we booked a morning trip and waited for over an hour at the interstate bus platform at the train station. turns out, flixbus picks up not at the designated bus platform, but Across The Street from the station with No indication whatsoever on the ticket or the website!! We had to ask several train station employees where the bus picked up, only one of which said they saw the bus across the street a while ago. Sketchy!!!we rescheduled our bus for later that afternoon. we waited for over an hour, during which we read hundreds of one star online reviews!! the tracker kept on displaying “on time,” yet it Clearly Was Not On Time!! we finally called flixbus customer service, who after some delay informed us that due to “unknown technical issues” the bus had not even reached its initial departure location, an over two hour drive from our stop!! we were informed we would not be receiving refunds for either trip!!because of flixbus, we were not able to reach boston to celebrate Pride Month. disappointing!!! take bolt bus instead.

nbboyfriends69, Jun 20, 2021

Done with flixbus

Flixbus is a joke of a company. They cancelled their route 2 times in a row at the last minute after I booked with them, without any prior notification. The bus just simply never showed up. I asked them the location of the bus and they don't know...I guess they don't track their own buses My trip was from RVA to ATL, and I missed 2 days of work and almost got fired because of them. Their customer service will make you wait for hours before reaching them and then their tone just says I don't gaf about your inconvenience. The most they can do is either rebook your ticket or refund. But you've already lost more than the ticket from transporting to and from the bus stop after cancellations. I ended up booking a flight which cost about $200 because I was not gonna risk my job by giving them a 3rd chance They are very UNPROFESSIONAL and are not worth it. I 1st used flixbus because it was $50 and thought it looked decent. They don't stop by nowhere you can get food/drinks, and their in-bus bathrooms don't even have water... just hand sanitizer. On top of that they increased their prices so might as well find other options. I'm done with this company and never again will I waste my time and money with them.

Pa-Ali, Jul 22, 2022

The driver was late for 1 hour and 21 minutes! Outrageous!

The FluxBus is a joke to me! The driver decided he can show up whenever! Late for 1 hour and 21 minutes is not ok! Where possible he could, he couldn’t be stuck in a traffic for so long in Sacramento?! The bus stop was a scary place to be with kids, under the freeway bridge, the noise of the traffic above us n by us gets even louder under bridge, the wait area is a regular narrow sidewalk, and no benches, crazy people passing by, lots of homeless (no offense)! After a busy day, running around with all the errands and run to the bus with luggage and the kid, we arrived to stop bus early! We showed up very early to insure we are not late. I was holding my kid and was so exhausted and we had to stand there for almost 2hours! Called Customer service 3 times! Although they were super polite they had no information why the bus was late! And when bus finally showed up, at 5:16 pm (NOT 5pm, as it says in the FlixBus App!), the driver simply asked for tickets and said nothing about his delay, no apologies or explanations! He looked like he just had a nap and doesn’t gives a s.... about it all! Had two stops at Davis and Berkeley and When we arrived to SF at 7:30 pm I checked FlixBus app n it says we arrived to SF at 7pm! What a lie!!! Never again, I am using their services and will Not recommend it to anyone!

Rate the bus, Mar 04, 2020

Never Again

Service is absolutely horrible. I would never recommend anyone to ya this service. My husband and I went on a trip to Vegas this past weekend, we checked out of our hotel and went to the spot where the bus had dropped us originally. The bus driver showed up was checking people in when we tried telling him he was our bus he said we weren’t on his list . He didn’t allow us to get on and told us that our bus would be there at 8:15. We’ll turns out that was our bus but we were at the incorrect pick up location. The driver could’ve simply told us to go to the next location , but instead left us. We contacted customer service where we were helped by the worst CSR ever. No manners, no respect. She told us that there was no way she could give us a refund or help with some time of discount even though she forced us to buy new tickets. The new tickets happened to be 12 hours from the time we were originally supposed to leave. We were stranded with no where to go, charged and extra 60$ all to come back. I will never use your service again and I have put in a complaint with the better business bureau .

Ruben_villaa, Nov 20, 2018

Good ride

The overall ride has been a breeze. The seats are comfortable. Reason for me giving it 4 and not 5 stars is because it is somewhat unorganized. The bus arrived 20 min late, it would be nice to get notifications letting us know this, especially for those new to this and the pick up location is not specified. Also, I paid the extra amount (Not much) to choose a seat. I chose a window seat because that’s what I enjoy. I tell the bus driver my seat number, and he tells me, “You can just sit next to her”, pointing at the person that had taken my assigned seat. I chose not to say anything because I try to avoid confrontation so I thought It would have been nice for the driver to tell the person that it’s time to give up the seat for those that paid for assigned seating. Also, the bus is not too clean, the floors have a lot of dust and hair pilled up under the seats. Will I ride again with FlixBus? Of course. It’s affordable and it gets you to your destination. Just don’t pay the extra for assigned seating unless you want an awkward ride if you chose to say something. :)

RubiG7, Sep 06, 2018

0 stars. Wouldn’t recommend

Found out about FlixBus through bolt bus going out of business. We loved our experience with bolt bus so we decided to book a trip to NYC. The purchasing process was super cool and that’s the only thing that went right. Purchased a ticket for Saturday 7/9 at 6:40am. We notified 30 minutes before departure that the bus was cancelled. Another notification minutes before the scheduled pick up time, we were notified that the bus was delayed by 30 minutes. We were then given the option to schedule another bus or get a refund. I picked the refund because I couldn’t risk the afternoon bus not showing up. We ended up buying tickets from Amtrak and requested that they refund us for additional cost the same day. It took a week for someone to get back to us about the original refund -which they don’t refund the entire cost it took to book with them despite it being their fault. They did approve the additional costs refund BUT they wanted my routing and checking account number via email. I asked if there was a way to just credit my original form of payment or to cut a check and it took another week to be told that via email I needed to provide my routing and checking information. That’s not how you do business! Don’t waste your time with this company. Save yourself the headache.

tbcsms1621, Aug 05, 2022

Beware!

I would leave zero stars if I could. I was excited to try it out as it was fairly cheap to go to Las Vegas. I was even happy that it allowed you to reserve seats for an extra fee. I was nervous about our group having to separate on the bus so being able to do that seemed great. The bus arrived early and I thought everything would be ok. As soon as we boarded we saw that there was no numbers on the seats and the bus had already made a few stops before us so we were stuck with trying to get seats together. We had reserved seats at the front and we ended up in the back near the bathroom which we wanted to avoid. On the our trip back to LA, the bus was late. We received one notification that it would arrive at 8:50pm instead of 7:55 like it was supposed to but it did not arrive until past 9:30pm. It was not even a FlixBus it was a charter bus which had no WiFi, no outlets, and like the first ride, no numbered seating. So once again we had to scramble to get seats together. I have since sent several emails and even contacted them on their twitter accounts to get my money back for the seat reservations and I have been ignored. I would advise everyone to go with a more reputable bus company that you can trust. FlixBus will take your money and they don’t care if you even make it back in time as by the time we got to the station the regular buses and trains had already stopped running.

trulyabby94, Jun 11, 2018

Description

"Cheap bus tickets, live routes & updates at your fingertips With FlixBus US, you'll find cheap bus tickets without compromising on quality or comfort during the ride. Travel has never been easier with our free app, where you can keep track of live bus schedules, routes, and updates. We've made it fun and easy to travel by bus across the US.

Get your bus tickets on the go and head to LA, Salt Lake City, NYC, Washington DC, and more! Why FlixBus? Well, here's just some of the perks: - No booking fees - No need to print anything—your app is your ticket - Follow the location of your bus and get real-time information. - Access to special offers only available through the app Easy in-app booking Book your next exciting journey in minutes: 1. Choose your desired bus route 2. Enter your passenger information 3. Choose your preferred payment method 4. Pay for your ticket. Then pack your bags, find the nearest bus stop with the app, and hop on! Real time routes & updates You have in-app access to your trip information and ticket at any time. Important information, such as delays or changes concerning the bus stop, will be shared with you via push notification or a text message so you won´t miss any information. Don’t forget to allow push notifications! Free account - Create a FlixBus account so all your passenger information can be saved and stored for future bookings so planning your next trip with FlixBus will be a breeze! What you can expect on your FlixBus: Every bus ticket includes 1 free handbag on board and 1 free suitcase/travel bag. Bicycle spaces are also available – just choose the option you need during the booking process; our bus drivers are happy to help you stow them away. You can find more information concerning rules and pricing in our FAQs. With FlixBus, you are guaranteed a seat with a comfortable and adjustable backrest, extra legroom, and, of course, with toilets on board. More information about our on-the-road services and amenities can be found in our FAQs. Doesn't it sound Flix-tastic? See you on board! To ensure you have the best travel experience possible, we will request your permission to access the following functions: - Calendar: So your trip will be saved into your personal calendar - Location: So we can show you to your nearest bus stop - Camera: So you can scan the QR code on your booking confirmation (from PC or print) and upload your tickets directly to the app Bus routes across the US Discover these popular destinations, and more! Los Angeles Las Vegas San Francisco San Diego Phoenix Tucson San Jose Sacramento Palm Springs Anaheim So, download the free FlixBus app and get access to live bus schedules and cheap bus tickets across the US. Have a question? Read our FAQs: https://help.flixbus.com/s/home-us Follow FlixBus on social: • Facebook: https://www.facebook.com/FlixBus/ • Twitter: https://twitter.com/FlixBus_USA • Instagram: @flixbus"