giga! Best Telco in an App

Name: giga! Best Telco in an App
Rating: 4.34694 (49 reviews)

Utilities

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giga! Best Telco in an App

Utilities

4.3

49 ratings

Age Rating

Seller

StarHub Ltd

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User Reviews for giga! Best Telco in an App

Completely Unprofessional Service

Probably the worst experience I’ve ever had. I was told that my SIM card would be delivered once the driver has called me within a specific timeframe and sees a form of ID to verify my identity. Not only did the driver not call at all, but he just handed it off to someone who happened to live in the same gilding as me without any verification. When I received notification that it arrived, I had no idea where it went. I spent almost two hours waiting for customer support to address it. The driver then called my American number instead of the local one I provided to avoid international call charges. This change was done earlier that day (which another 2 hours because the app wouldn’t let me do it myself) and was assured by the agent yet clearly it did not work. Luckily I was able to find my package, but I’m horrified that the driver just gave it away to someone else. giga! also never apologized or even acknowledged the whole ordeal. Once I let them know I had the SIM card, there was absolutely no response. The entire exchange was done through Instagram DMs so I can see that my messages were seen and just ignored. I’m appalled and shocked by the unprofessionalism that giga! exhibited.

9QingYi, Jan 06, 2023

Too Many Bugs, Inconsistent Even When in SG

Giga advertised cheap roaming in ASEAN to attract subscribers then seems to have focused entirely on SG operations. When traveling to Indonesia, I sometimes cannot even open the app—it just states “loading.” In Malaysia, my pre-bought roaming package did not activate. The app is suitable in SG, but even in SG, speeds can vary significantly. I am giving a low rating because customer service has responded to me using pre-formed, copy-and-paste messages that do not not indicate an ability to identify their issues. (July 2023)

Auden55555, Jul 21, 2023

Good value for money!

The GIGA package is hard to beat! It runs on StarHub networks so robust and comprehensive. The only thing missing is VOLTE. Hopefully this will be an added benefit in the near future!

dan123AP, Feb 27, 2021

Good

Best service

hfccfunnfgijn, Dec 24, 2020

App review

App does not work on iOS 13.4.1. App does not open, and keeps loading and nothing happens. In the rare occasion it does, it keeps telling me the app needs to be upgraded when I literally just downloaded it. Please fix.

jocie123455677, May 09, 2020

NOT CONNECTING

What’s wrong with the app?I spend the whole day not connecting…

pengtb, Jul 05, 2022

Takes so long to load

The app takes 20 seconds or more each time I try to open it. Please improve the efficiency of the app, thanks. Also, showing daily data usage instead of monthly will be useful.

snow.gll, Nov 02, 2020

IPhone 6 support?

Does this new app version kill iPhone 6 support?

vegas358, Mar 11, 2023

Description

• Who is giga? giga is the new Digital Mobile Service created to provide YOU with a Better, Simpler, more Intuitive Experience. We’re powered by Singapore’s Fastest Mobile Network. • Rock ‘n’ rollover data Rollover your unused data into the next month.

Only giga gives your data a second chance. • Go giga over data Bytes on tap. Stack on WhatsApp, Instagram or Facebook packs, month after month. • Jet, set, giga! From Kallang to Kuta and Koh Samui, gigaRoam across ANY network in 48 destinations. Our awesome roaming data rates will have you going cha-ching. • Your giga, your style Personalize your giga App with your style, name and real-time usage alerts • Hit us up, 24/7 Need support? We’re with you on Facebook, WhatsApp, giga App and web • No frills, just chill Sign up, buy and stalk your giga SIM delivery in a snap. • Your choice, your pick! Enjoy contract-free SIM Only postpaid plans from just $10. All giga plans come with free rollover data, free caller number display, free incoming calls & sms – Forever. No contracts! • No hidden fees With giga, there are no excess fees and no bill shocks. Viva la giga! • Keep your number! You're welcome to join the giga experience by porting in your existing postpaid number from other Singapore telcos. Number porting to giga is free. • 3 Easy steps to get your giga on! Step 1: Download the giga app Step 2: Launch it and create your giga account Step 3: And we’ll deliver the SIM to you by next working day • What’s hot Follow us to be the first to know about our latest deals! Facebook https://www.facebook.com/gigaexperience/ Instagram https://www.instagram.com/gigaexperience/ Welcome to giga! The Best Mobile Service in an App