GameStop

Name: GameStop
Rating: 4.79722 (128888 reviews)

Shopping

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GameStop

Shopping

4.8

128.9K ratings

Age Rating

12+

Seller

GameStop

View in App Store

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User Reviews for GameStop

Complaint! Since I won’t be helped!

I placed an order for Pick Up on an Xbox one X Fallout bundle in white that was on sale for Black Friday at $430+taxes. That was on a Sunday, they had already closed the store so I passed by on Monday to pick it up, and the cashier tells me that they cannot hold any products that are on sale. I said fair enough, they have plenty of them in stock so there should be no problem, BUT when it came down to the order I had placed, he couldn’t do anything about it. Instead of just checking that order online since I did place it and it went through, they made me spend ANOTHER $430+ tax at the store to get the Xbox. I placed it on a Sunday, it was processing until Tuesday where it changed to “Ready For Pickup” and that they’re gonna hold it for 7 days. Doesn’t make any sense, they’re gonna make me wait about 9-10 days or more for me to get my money back instead of just canceling it and having the money be refunded within a few days or so. I emailed them twice but got no response. I also called and I wasn’t helped at all, I was just told the same thing, “You’re gonna have to wait until it cancels itself.” Are you kidding me? Def not a good experience at all

Chrisgonzal3z, Nov 23, 2018

Love the company but the app needs work

I absolutely love the app and the store it’s the only place I shop for games and other related items. I also love the fact that I can order this stuff online but I’ve noticed that the app is not accurate when it comes to what the store has in stock. When I go to my local store and see the games and other items then look on my app over half the things in the store are not listed on in the app which really brings down the profits and it makes people not want to use the app. Also the app is very glitchy every time I try to order something for pick up I press the check out and pay option then it glitches out and says there was an error in my transaction which is really annoying and also when I preordered a game it took me 1 hour to finally get it to go through because it kept glitching and saying that there was an error. Over all I really love the store and will still shop here but the app definitely needs improvement and updates for me to use it. I have had multiple times I was going to buy some games then it says error and I just give up and not buy them at all.

game_slave26, Mar 09, 2021

Good Company, App Needs Work

There is a lot of misconceptions when it comes to GameStop when it come to their memberships, trading policies, returns and so on. The one thing that they need to work on though is the app. Sometimes it doesn’t show my preorders and most the time it doesn’t tell me the right date of when my preorder product comes out. I would also like to mention that the company doesn’t hide anything from their customers, there policies are always printed out on the back of the receipts so there’s always a remember of how returning a product works. Last time I bought a preowned system their policies are also written on the box right under the name of the system I bought. I would say that those you complain that they are being scammed have ever thought about the call and demand of an item that is being traded or returned. That and I’ve save 100s of dollars using the pro membership and I maybe go to gamestop 3 or 4 times a year. I’ve never had my point taken for coupons unless I have redeemed them myself as it is a simple setting on your account page that you have to change when you officially set up you account online. Plus it gives you 250 extra points if you do finish your profile... THIS PART IS FREE BTW. I don’t know about you but I like free things... enough rambling now, overall great company but I would see about maybe sending out a overall new update for the app so it works smoothly like it use to...

His_Kitten9895, Aug 13, 2019

Okay App but has glitches, needs work

As a consumer I have had nothing but great experiences shopping at GameStop for all my video game related products and the team at the store I shop at is 5 Star Good! The app however is a different story and unfortunately the App isn’t fully functional and though it recently received an overhaul it still is not very consumer friendly and I have experienced numerous glitches and problems with the app! One issue that has been extremely frustrating as a consumer is that the “Pre-orders” tracking feature has not been working in I don’t know how many months! I can’t remember the last time I was able to track my pre-orders without having any issues! Currently, when I select “Pre-orders only” under the “My Orders” section of the app all I get is an error message that says “No connection to server” and as such the app is incapable of displaying my pre-orders :/ I have even had trouble placing orders through the app and instead have resorted to visiting the website or calling the store in such situations. Overall it has a decent interface but GameStop still needs to fix the functionality of the app!

Ike2100, Oct 07, 2020

A Far Cry From It’s Former “Glory”

Ever since the “major” overhaul they did to the app a couple of years ago, it’s taken a downturn. Before, you could score 5 PUR points per day by checking in on the app if you were near a store, and now that’s been done away with. Nothing is streamlined anymore, you have to go around the world just to view your preorders, trade values, and pretty much anything except for basic prices. Pre-update, it was easy to search different stores/locations for specific items, now it’s a hassle that will only cause you headaches. While they did improve the search bar itself and the loading errors (after years of constant issues), they traded off the better accessibility it once had. Instead of fixing all of the previous issues with the app, they decided to simply get rid of everything that caused them problems entirely. So if you just want pricing, the app is fine for that. If you’re looking for detailed info regarding a store/game/preorder or anything else, you’re better off saving a link to your PUR account or the GameStop website to your phone’s browser.

MLinton4, Jan 26, 2022

GameStop

Let’s be realistic, we all know we love GameStop but also hate them at the same time LOL ! The reason why i say we also hate GameStop is because their really cheap !!! A perfect example of this is i can buy a brand new game for example a Xbox game for $6o and let’s say i open the brand new game infront of them. Even if i didn't play the game and i open the wrap in front of them and try to sell the still brand new game just without the wrapper, GameStop will probably give me around $3o the most and that’s just me being nice to GameStop. How does that make sense? How do you give me $3o for a game that i literally just bought not even a few seconds ago and opened it in front them and tried to sell it back to them? All you had to do is put another wrap around the game and bang it’s a brand new game, & and give me what i actually paid for. But since GameStop will forever be cheap there’s probably no changing their policies! But i also love GameStop because they do sell their games for cheap too.

Mookie Da Goon, Apr 22, 2019

Getting better and better

Over the last 6 months or so this app has been continuously updated and it is only getting better and better. They have incorporated new pro rewards features and have started selling nearly every piece of home electronics you can imagine, tv’s, pc components, even kitchen gadgets. They are also running rewards members only specials to cut down on scalpers. I was able to snag a PS5 bundle over the weekend with this program. They sent me an email 1 hour prior to the sale. All you have to do is login at the time stated and then add the item to your cart. A popup will state as a rewards member hit refresh and add the item to your cart again. I did this for maybe 2 minutes then got a popup to verify I’m not a robot. Completed the purchase and had my new PS5 2 days later! I’ve been waiting over a year to find a certain AMD CPU and NVIDIA GPU for retail pricing with no luck, and no chance anytime soon from the looks of it. These big chip manufacturers could take a page from GameStop here and learn how to get their products to the consumers. Not just hand them over to scalpers using bots so they can mark them up 2x or 3x and sell them on ebay. It’s absolutely disgusting and it’s so nice to see a company fighting back!

NootHawg, Aug 07, 2021

Can’t use Proclub online certificate

We pay for proclub and have no issues using our membership coupons in store. However, I can’t say the same for the online rewards coupons. When I try to purchase online rewards coupons with our points, we have no trouble being awarded those coupons. They show up as purchased and redeemable. When we try to use them, it states it has just sent me a verification email. First of all, I’m not sure why I need a verification email to redeem a coupon already available for use. Secondly, I never receive the email! We have applied countless times and received countless pop ups stating a verification email is on the way yet we receive nothing. My guess is that possibly a long time ago, I opted out of GameStop promotional emails. I still receive emails from GameStop…just not promotional emails. This would have been done before becoming a proclub member. Even after explaining this to customer service reps, NO ONE has offered a solution to the problem. They tell me to use my computer not my phone. Done! They tell me to check the spam/junk folder of my email account. Done! We’ve been rerouted through representative after representative with no solution to date. It’s frustrating. We won’t be signing up for pro club again!

pro club disappointment, Nov 16, 2021

GameStop Overall Review!

Hi My names Jesse Twomey and I’m an SGA here in Seguin Tx store 2431. I’m not giving you guys a 5 start because I work for you all but because the customer support service is phenomenally better than any other support service out there. You guys are fast and technical, you guys do whatever you can to satisfy your customers and employees who are looking for help. I just had someone recently merge an account so I can gain access back on the app took him 5 - 10 minutes to do something more difficult than most. He was awesome good manners great small talk and didn’t talk to much or too little, I regret not getting his name because I would definitely mention him with his permission. If he isn’t making more than $15 an hour than he needs a raise. People like him keep our support system clean and organized, this community of gamers and collectors and support operators is awesome. Keep up the great work GameStop! We make this community better!

SGA Jesse T S-2431, Apr 17, 2022

App is extremely unreliable

This is my first ever app review which means you can see that there was something I clearly needed to get out of my system. Put plainly, this app is extremely unreliable and a complete waste of time. To be honest, I believe you should always start at Gamestop’s website to get what you need...definitely not this app.If you forget your password, and try to click the ‘send email’ link, you will be pointlessly mashing a dead button that never sends an email. Also, their error messages are extremely vague and don’t give you direct info on what went wrong. Lastly, I can never see my account reward info on this app—it seems to crash every time it tries to fetch this information.Just to explain that I’m not writing this out of a single, bad experience, I’ve been encountering these issues for months...even after updating. Usually 10/10 times I have to switch over to their website. I am a software developer myself, and I just wanted to say that the current release of this app is simply unacceptable. I love the Gamestop store and I enjoy my membership with them.. but to make lives harder for your members (instead of easier) is just bad for business.

Squeekyfoot, Jan 29, 2018

Description

We’ve leveled up! The all-new GameStop app was built with you in mind, with a completely new redesigned experience that makes all things shopping for gamers even easier. Search and Shop Discover the best products for any gamer and get to know everything about them upfront with ratings and rich details.

PowerUp Rewards Want to be a Pro? Becoming a PowerUp Rewards Pro member takes you to the highest level of gamer rewards possible! Get 10,000 points upon enrollment and earn 2X points for each dollar spent on every purchase. Pros also receive a ton of other perks like Pro-early access to exclusive events and offers, monthly reward certificates, 10% extra trade-in credit on games, accessories and gear, as well as a subscription to Game Informer. Stockpile and manage your points to use whenever you’d like. Order Online Order directly through the app and choose delivery methods that suit you and your schedule. Whether that’s getting things shipped right to your door, picking up your online order in-store, or getting same day delivery on certain products, you choose what works best for you. We’ll keep you informed every step of the way so you can track your orders and view your purchase history. Trade-Ins Sell your electronics and games for cash or credit.