FreeStyle Libre 2 - US

Name: FreeStyle Libre 2 - US
Rating: 2.08087 (779 reviews)

Medical

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FreeStyle Libre 2 - US

Medical

2.1

779 ratings

Age Rating

Seller

Abbott Diabetes Care Inc

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User Reviews for FreeStyle Libre 2 - US

Alarm control

If I was grading the alarm it would be a 1. It’s constantly going off and I refuse to carry my phone every minute of the day for life!! To kill high alarms I raised the alarm score to 300. I really would like it at 220 but without much sound control I feel trapped into using a bad number. The ability to now comment is huge and I am giving a 5 for that! Some are complaining that the meter is far off from a finger stick. Of course it is! The sensor is behind because it is reading your interstitial fluid and not your blood. The fluid reading can be 10 minutes behind your blood reading meaning the glucose just hasn’t arrived to the fluid yet. Be patient, it will arrive. IF you fix that horrible alarm I think most people will be happy.I really would like it if you had better notifications. I have looked for a phone app when I first got my Libre 2 but it didn’t exist. I allowed notifications. Today is March 2022, yet I see reviews going back as far as August 2021!?! So much for up-to-date notifications!

52Kevin073, Mar 21, 2022

Inaccuracy in graph-especially for low readings

I called about this. I have screenshots for proof but they have no way for me to submit them. This morning the scan and logbook show a reading of 73. The graph shows about 130 for that reading. The graph shows the high logbook readings very accurately. But not the lows. I think theres an error in the graphing programming that is not displaying low readings accurately. Everyone i talked to wants to assume its the sensor OR they give you this standard explanation that the graph is an average. If that were the case then the high readings would not exactly match the logbook readings. Unfortunately the low logbook readings don’t display accurately on the graph. People using this app - DONT make treatment decisions based on the graph - use the logbook which is accurate readings taken by the sensor. Hopefully if enough people complain about the graph they will get a software engineer to look at it. Customer service - i have screenshots if you figure out how i can submit them. I actually really like this much better than fingersticks but lets get the programming fixed to accurately graph your results. Customer service apparently can’t tell the software engineer theres a problem. Might have to write abbot corporate. Probably get ignored there too. For the record, I am an engineer so I know for certain there is an inaccuracy.

CAT117, Jan 22, 2022

Poor Tech…developers seem not to care!

I was forced to switch from the original FreeStyle 14 day because ai was told by Walgreens they discontinued it! Now I get new prescription and pay for new reader and new scanner. Start using it and find that I can’t use my iPhone to scan once I use their reader to start new unit! 😩 I have to wait 14 days to start a new unit with iPhone if I want to use phone to check numbers! What a scam! There is nothing FreeStyle about this. It’s simple tech that the old v1 used. They should be warning to not buy the reader because it’s a waste of time for every person that wants to use their cell to check numbers! Can’t wait til they discontinue this version and force all to buy the Libre 3! I’ll expect them to respond with their auto response to call them at a number that goes to a black hole and no one cares that I need to carry a crappy reader for the next 14 days! BE AWARE and don’t buy the reader if you live in 2022 and have a cell!UPDATE: it only got worse. So I decide to take off the sensor a week early so I could start a new one with my iPhone…what a waste the alarm sounds every time you walk away from your phone. You can turn it off but that also turns off the function of scanning with a phone. Now I have to Gogo settings EVERY time I want to scan and turn the alarm off and on. COME ON…very LAZY DEVELOPMENT l! Will it use after this one expires. Freestyle 2 is pure trash!!!

ChuckL77, May 16, 2022

Such a bait and switch….

This whole change over was supposed to be better for me since I have frequent lows and the alarmed seemed to be the smartest idea. I’m coming from the freestyle libre 14 day. You start your sensor with the reader and enjoy the convenience of using your phone. It was great- since my fiancé likes to check me while I’m sleeping to see what my levels are since it didn’t have any alerts. So, I got the freestyle 2 thinking it’s going to work the same way- that you’ll be able to turn on alerts on your phone and off on your reader- since everything else is described as the same. Nope. You have to use the reader OR you have to use the app- you can’t use both like you could with the 14 day. This ACTUALLY makes me want to dump the 2 since getting alerts only on the the reader is useless to me. It’s better for me to get it on my phone where it bumps the alert to my watch than to have to listen for the reader, which isn’t always within ears shot. I was hoping Abbott now has it together and was going to be ideal for my situation. Well, now it’s looking like I’m going to have to spend MORE money and switch to the dexcom (even though I hate the idea of it on my stomach). Now, I’m heading the libre 3- is cell phone only- no reader…. I think only having to carry one device for CGM, glucose and ketones. I’m very disappointed. I wish they’d been transparent about this and where’s misrepresenting it.

Haha12346, Apr 12, 2022

Needs Improvement

This app is supposed to help improve my blood sugar by constantly monitoring it, but it actually makes it worse. Let me tell you why. Unless you turn the sensoring off all together, it would obnoxiously allow. I understand it’s for my health, but I can not have this thing beeping and going off so annoyingly all the time. I have work, I go to church, I need to sleep. There are lots of places where I can’t just have this thing beeping. You do realize that if I’m high, and I do a correction it takes time for my blood sugar to come back up. But it’ll keep going off, it’ll keep saying I’m high even though I already corrected it. So I just turn it off and then forget to turn it on and miss being more accurate in my blood sugar because this thing is so annoying. Me and both my 2 diabetic friends have talked about it, we all turn it off until we need to test again. If I got a nice silent notification that my blood sugar is high, I would correct it. Vs not knowing at all for an extra 3 hours because I turned it off. There NEEDS to be a setting to turn off the sound and still get notifications. Stop trying to control us so much that this thing has to beep so loud and so obnoxiously when we’re not in target and just make it like a text message so we can choose wether it’s completely silent, vibrates, or alarms. Because I promise you’re doing more harm than help.

hhetzel4kd, Dec 11, 2021

Just ok

I got a free sample voucher to try it out so I asked my endocrinologist to write me a prescription. I’ve been using my original FreeStyle for over a year now. I’m about 5 days in and I don’t think I would use this version. I’ve had at least three instances of the scan not being available - it tells me to try again in 10 minutes. But when I re-scan after 10 or even 20 minutes I still get the error. I was able to fiddle with the alarms because they are quite loud but the low alarm is not able to be disabled at all (I totally understand why - that’s the whole point of the monitor). The app must be running in the background at all times which isn’t workable for me as it drains the battery on my phone after just a few hours. The FreeStyle 2 is also not covered by my insurance, so I can’t justify the extra expensive on my limited budget for a monitor that seems a little unreliable for me. I think the concept is great but this just wouldn’t really work for my lifestyle. I’m perfectly happy with the FreeStyle 1.0 and feel it has been reliable and mostly accurate.

liteSugaSuga, Dec 27, 2021

Better than expected

I see a lot of complaints about the very loud and intrusive alarm. As an Uber driver, that was a deal breaker for me, too, but I’ve found my workaround. If you go (on an iPhone) Into Settings/Notifications/Libre2/ Critical Alerts, you can temporarily turn them off. I get that it’s there to help people not go into critical blood sugar events, but jobs are jobs. I also have to turn off Bluetooth when driving since if it is on, all apps quit “talking” and I miss driving prompts. So, I scan, turn off critical alerts, turn off Bluetooth, drive a ride or two, turn them back on, and scan again. The prompts still quietly appear on the screen. I’d prefer a one step Work or Drive mode that does that for me, but maybe it can be considered for future upgrades. Despite that, it’s useful, much more practical than the handheld device, and allows my clinicians to see my data in real time for med corrections. I also don’t have always be at my desktop and uploading the meter (and charging the meter) so I love the convenience of that. Overall? I’m confident my next A1C is going to be significantly better thanks to the information this app constantly provides.

Loki97222, Feb 15, 2022

I can’t trust it

I had no trouble with the Libre sensors and Libre 15 Day app, but I’m very unhappy with Libre 2. I appreciate the concept of alarms, but I’ll get woken up 4 times in a night, take readings, and eat something, only to find later that the line chart values for those times were way above the readings I took - were they real or not?? This didn’t happen with Libreview readings. I’ve yet to have finger pricks anywhere close to the readings I get even when I’m pretty stable. Then there’s the “try back in 10 minutes” and way too many “loss of signal” alarms - the latter give my poor dog panic attacks and apparently can’t be changed. After four days on one sensor I switched to another, and saw no improvement. I called Abbott: “There’s nothing wrong with the sensor.” So I called their data / app department - they said that the app is not compatible with iOS 15.2, and it won’t be until they get FDA approval of the app update. (They took me through a multi step process to get to the fine print on their website that says that it is not compatible.) What business do they have selling us the sensor and showing its use with this app when it’s not trustworthy? #ProfitsoverPeople

ls82749166518, Feb 19, 2022

0 STARS - ALARMS ARE GARBAGE. CHANGE THE ALARMS FOR THE LOVE OF EVERYTHING HOLY

I couldn’t agree more with the majority of the reviews here - WE DON’T NEED YOU TO FORCE UNBEARABLY LOUD AND OBNOXIOUS ALARMS ON US. Like, the whole point of things like this is to give us more control, not less. Change the alarms. Make them customizable for every situation - I don’t want this thing going off in church or a movie theater or the grocery store (really anywhere, but hopefully this gets the point across) - make it so we can still receive notifications but they don’t have to be audible and/or vibrating, depending on the situations’ needs. I was honestly so excited because this is the kind of freedom I crave with my diabetes - I am so much more capable of taking care of my diabetes when there’s freedom and simplicity and accessibility. But these alarms are straight garbage. I’d rather go back to stabbing myself 4-5 times a day. FIX IT. If you fix the alarms and make it so that I get to choose when and how the alarms go off, and also set the boundaries for when they trigger, this app will jump up to 5 stars easy. Don’t be like every other app developer - actually listen to the feedback you’re getting and fix it. It’s very simple. Pretty please.

PretzelLibrarian, Mar 25, 2022

Please upgrade Libre 2.

I am deaf & use this Libre 2 app. At first, I was excited to see how much easier the app would be. Thought 💭 it will be better than the diabetic meter. Why? I don’t have to put the meter in my pocket to go to work. I once lost the diabetic meter but my doctor was willing to give me a newer one. I recommend that if a person lost his/her diabetes meter, why not put in my iPhone on where I can find the lost meter. This way I can easily track it. Another thing, the Alarm sound tends to annoy other people at where I work. I want the alarm sound to be off. All I need is the alarm vibration. That’s good enough for me. The last thing is a major problem! Whenever I need to ‘check glucose’ with the Libre 2 app in my iPhone, I get this message a lot. It says,”Sensor Error; Glucose reading is unavailable. Try scanning again in 10 minutes.” After 10 minutes of waiting, I check out my glucose reading again. Then the same message repeats , ”Sensor Error; Glucose reading is unavailable. Try scanning again in 10 minutes.” Sometimes 3 times or more. This app is annoying me alot. Most of the time it’s 2 times before & after my all day meal. This is really annoying & a total waste of time. I’m very fed up with this Libre2 app. I’m switching back to using the diabetes meter until the app shows improvements in many areas. Totally NOT satisfied. Please upgrade your Libre 2 app. Please! Thank you.

St. Louis man, Oct 17, 2021

Description

This app is only for use with FreeStyle Libre 2 Sensors. ◆◆◆◆◆◆ The world’s #1 CGM from Abbott takes diabetes management to a new level. Here’s how the FreeStyle Libre 2 system provides life-changing technology: SMALL AND DISCREET: Remarkably small and discreet Sensor you can wear for up to 14 days NO FINGERSTICKS: Unsurpassed 14 day accuracy, for adults and children ALARMS: Optional real-time glucose alarms, along with an urgent low glucose alarm, alert you of highs and lows so you can take action GLUCOSE HISTORY AND INSIGHTS: Get detailed reports, including your time in range, to better understand glucose patterns STAY CONNECTED: Connect to your healthcare professional using LibreView, and share with family and friends using the LibreLinkUp app ◆◆◆◆◆◆ COMPATIBILITY Compatibility may vary between phones and operating systems. The FreeStyle Libre 2 app is only compatible with FreeStyle Libre 2 Sensors.

Learn more about compatibility at http://FreeStyleLibre.com ◆◆◆◆◆◆ BEFORE STARTING YOUR SENSOR Before you start your Sensor, choose which device you want to use. Alarms and glucose readings can only be received on your phone or your FreeStyle Libre 2 Reader (not both). To receive alarms and glucose readings on your phone, you must start the Sensor with the FreeStyle Libre 2 app. To receive alarms and glucose readings on your FreeStyle Libre 2 Reader, you must start the Sensor with your Reader. Note that the FreeStyle Libre 2 app and Reader do not share data with each other. For complete information on a device, scan your Sensor every 8 hours with that device; otherwise, your reports will not include all your data. You can upload and view data from all of your devices on LibreView.com. ◆◆◆◆◆◆ APP INFORMATION The FreeStyle Libre 2 app is intended for measuring glucose levels in people with diabetes when used with a FreeStyle Libre 2 Sensor. For more information on how to use the app, refer to the User’s Manual, which can be accessed through the app. Consult a healthcare professional to confirm if this product is right for you or if you have questions about how to use this product to make treatment decisions. The circular shape of the sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott. For additional legal notices and terms of use, go to http://FreeStyleLibre.com [1] If you are using the app, you must also have access to a blood glucose monitoring system as the app does not provide one. [2] Alarms you receive do not include your glucose reading so you must scan your Sensor to check your glucose. ◆◆◆◆◆◆ Before using the app, review product labeling and the interactive tutorial at https://www.freestyle.abbott/us-en/support/overview.html#app2 To resolve any technical or Customer Service issues you are having with a FreeStyle Libre product, please contact FreeStyle Libre Customer Service directly at 1-855-632-8658.