Dexcom G6

Name: Dexcom G6
Rating: 3.0624 (7388 reviews)

Medical

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Dexcom G6

Medical

3.1

7.4K ratings

Age Rating

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DexCom, Inc.

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User Reviews for Dexcom G6

Good but could be better

Love what this app does for me. A few suggestions that most people have listed. Night mode - The white background when I check my sugar in the middle of the night, brutal. Complications on the Apple Watch should have versions for small and large complications. As they are now, with my aging eyes, I can barely see them. More health app integration - My doctor doesn’t have access to my health data but does have access to my Dexcom data. The Dexcom/Clarity app should be able to read more health data like exercise for example so they can see how exercise effects my blood sugar. It should be automatic by accessing the health app date, I shouldn’t have to manually input exercise. When I do input exercise, it defaults to start time when I enter and only calculates in minutes. So I have to do math to figure it out. Alerts - My high blood sugar alert is set to alert me every 15 minutes but seems to go off every 5 minutes. Please fix. Fix these and I will give 5 stars. Thanks.Edited for another request: Please add support for a Lock Screen widget. Not the screen where I swipe right from the Lock Screen but on the actual Lock Screen. My request above for a bigger watch face complication aside, legibility on my phone would be much better and I wouldn’t even have to unlock my phone. I don’t care if someone knows my blood sugar reading, so privacy is not an issue. Please consider. Thanks.

Ciscog, Oct 16, 2023

Gets worse each update.

With this version, I have to calibrate the dumb app once a day! Why??? I get calibration needs, so developers don’t get on here and try to preach your excuses. Before I would calibrate it when a new sensor is put in, but this dumb thing makes me do it once a day! Just like the stupid sensors that 1 out of 4 have some issue with them, now you have to make the app even more in line with the stupidity of the sensors? Plus the iPhone widget on my home screen shows one number then you click on it to open the app and it shows a different number. Every time. And both of those are different than the numbers shown when you swipe over on your Lock Screen! Lol this app...All this comes from a guy who loves what dexcom is supposed to do and it’s an awesome device...when it works. And when I don’t have to calibrate each day. I really wish there was a better CGM, I’d switch in a heartbeat. 🤞🏼for the coming years that one may show up. Again, love it, but they need to figure out their app for sure. Make it better and more people would be drawn to dexcom. Instead, you’ve got long time users like me who know the many many frustrations from the app and sensors who try to say nice things to others who might need it, but then the negatives turn them off. What are these developers getting paid to make these apps? Too much.

dawgpound1910, Apr 03, 2021

New Bug introduced by last update

I am a long time user of the Dexcom sensors from this and previous generations and would rate them very highly. However, the latest update is what drives me to write this review for the app. The lack of ability to manage notifications effectively (I know we have the ability to set up different profiles and tweak which alerts make noise, but this is not a very effective system. when I still cannot e.g., snooze an alert for a set time period.) has long been a major pain point but two things in this update have made it much worse. One is the inability to now silence some alerts at all without shutting off your phone. I understand this is the intended design for “critical alerts” now, but believe this is a poor design that does not really promote safety (when users have no way to effectively manage alarms, they are trained to ignore them or seek out means to eliminate them altogether). There are also situations where it is totally unacceptable for a device to be making noise.The second issue (which I hope is a bug rather than intended). Is that notifications now pause any media that is playing even when they are silenced and the phone is silenced. If this is a bug it should be fixed quickly. If it is intended design, it is unacceptable. This will force people to eliminate alerts altogether (which does not ultimately promote safety).

Homer Pyle, Jul 30, 2022

Works great. Hate the alarms

Look. I love this app. Love the graphs. The alerts are good too for a heads up on what’s going on. But my GOD the alarms!! Over the top ridiculous. When you’re low or high and hit your limits the volume of the alarms, especially if wearing headphones, is insane. I’ve almost driven off the road multiple times , dropped weights, and literally pulled the headphones outta my ears on runs due to the volume of these alarms. They need to be adjustable or incrementally get louder but these alarms will absolutely deafen a brotha. These alarms alone make me wanna not use them at all. I don’t know why this hasn’t been addressed. Due to this I almost always silence the alarms but then what’s the point of having the Dexcom on? Please fix this. Also with the new update of the calibration alarms it’s like, my god!! Another alarm I can’t adjust?! I’m not always able to calibrate when it wants. Can’t silence them or adjust these alarms. So every 5 minutes I get an alarm for something that absolutely is NOT an emergency. This alarm needs adjustment features too. This is a simple app that doesn’t need a lot of features. Could be great but this is why it has the rating is has. It’s well earned. Bottom line… Dexcom is life changing technology. The app has a lot of catching up to do. Please fix this Dexcom

K2Brandon, Nov 26, 2021

Crashing when I try to view alerts and second alert and alerts aren’t working

I just discovered the second alert setup where you can establish a second time-bounded alert for, as an example - night time. As soon I set the (11:30 - 6 am) night time 2nd schedule, where i substantially tightened up my max and my min alert values, the G6 app started crashing each time I tried to get back into “alerts” to make edits. That first started about 10 pm and now, a hour-ish (at 11:20) its pretty apparent b/c of my current 44 reading that alerts aren’t working (??)...luckily I still feel lows and wake up, so I’ve corrected...but something weird is happening in the app. So, since it’s taken me a while to type this (11:20 -11:46) I did just get a low glucose alert at 11:32. Something weird is going on because I didn’t get any alerts prior to 11:30 during the time when I should have gotten my normal alerts outside of my 2nd more specific schedule. My normal schedule is low alert at 65 and urgent low alert at 55 so getting to 44 without an alert (again, all that occurred prior to 11:30 and I did get an alert at 11:32 based on my second alert schedule) makes me think my normal alerts are somehow on the fritz but my 2nd more specific alerts are working???Needs fix for the alerts section - getting to 44 ain’t great!

mandrewsthegreat, Nov 06, 2019

No Ketone option in events, not able to make notes (TL;DR at bottom)

I really love my dexcom however I have a few complaints about the app. It would really be great to have an option to put in notes. Sometimes I will write have to write on a sticky note, but those can easily be lost between doctors appointments. Also I have recently gotten sick for the first time since getting my dexcom so I have been checking for ketones. I looked and there is no option in the “Events” to log ketones which I find incredibly odd, like why not? I have seen a lot of reviews talking about the signal loss problem. I personally have found that the recommended site for your transmitter, your lower stomach, produces the no signal problem a lot more often than other places. I alternate sites between my biceps and left and right lower stomach (always above my belt and pants line as this can cause interference) and I prefer my arms as when its on your stomach it is easier to sleep on and lose signal, your belt or pants may mess up the signal, and you happen to move your torso a lot and if I don’t stand just right at insertion I can feel the sensor every time I move. (TL;DR): No option to input ketones and no option to make notes (First paragraph). There is a signal loss problem at times but I have personally found that its usually the insertion sight that is the problem (Second paragraph).

Mistbjorn, Nov 21, 2021

Great innovation. Does need an important update

I've had a Dexcom for several years now, and truly think thay are amazing. These devices really are life savers and have saved me from going into dangerous lows more times than I can count. I am very very active and because of this see my blood sugar rapidly fall frequently. I try to take all the steps to minimize the lows from occurring with activity But it is still happens frequently with my high activity level. The biggest downfall to the G6 for me is the lack of functionality with the Apple Watch. With my old G5 I could set up as a compilation on the watch face so with a glance I could see my levels. The new G6 is not available as a complication on any watch face and it really drives me insane. It's a strange thing to complain about, because I could easily pull out my phone and look, or carry the receiver; but I had gotten used to it always being on my watch as a g5 user. So the transition to the g6 not working with the Apple Watch as a complication has been frustrating. Other than that, I think it's amazing. The only other issue I have had numerous times is when it's time to change the sensor, I have had 3 or 4 sensors error out on warm up saying no restarts allowed. (They were new sensors). Dexcom has replaced these, but it's a pain when it happens.

Reliable expectations, Nov 26, 2018

Much better

Finally you can turn down the volume when a alert starts going off. Also it’s nice to have the increase font size. Now if accuracy could get somewhat better it would be almost perfect. I also like when you are on a phone call it vibrates instead of sounding the alarm. Once you have to change is when a person acknowledges the high alert don’t make it go off again in five minutes. It could be problematic when people are sleeping. They don’t realize how much time has gone by and you get another high alert after five minutes, even though you already acknowledged it, Five minutes ago people think they are still high and tend to give more insulin because of that. When sleeping people don’t look at the graph to see how long they have been high. They just want to treat it to bring it down and go back to bed. You need to change that when somebody acknowledges the high alert don’t have it go off every five minutes then. I understand you can put the time duration in, The repeat alert time. However that doesn’t seem to work. The notifications are also off. The drop-down notifications. They don’t show your actual high alert they show what was given previously they don’t update. So if I am at 170 the drop-down notification will show 170 even if I am now at 180. They don’t update correctly or they don’t update at all.

Rip off one, Aug 11, 2022

Great Product Poor Application with Poor Support

Reminder…. This has still not changed. Still has not gotten any better. Not even a release to attempt to improve it. Update. lol. Just like Dexcom. “Oh we want to talk to you!!!” They listen so well. No matter if it is to a review or to the customer when they do contact support. Again, I wouldn’t want to have to live without my Dexcom system. But such poor support for their application both on the phone and the watch and disregard for anything the customer says is so said. I am a software developer if my products cared about my customer like the Dexcom software team I would not be in business. ***************************** I know you are moving to the G7 but a lot of people are still stuck on the G6 and for what you charge for the Sensors and Transmitters you should do a lot better on the application. No historic information without loading clarity and then very little at a glance. Learn from Sugarmate please. And it is well past time now for an iOS 17 update and a watchOS 10 update. The one little complication we get on the watch is now unusable the text is so small. :-( Please give your software some more love. P.S. please don’t comment that you would like to follow up with me. Just read the message, look at the application running on actual devices, compare to applications like sagarmate, and spend some time to make the software as good as the hardware.

Rokair, Oct 26, 2023

Loss signal ALL the time...

I don’t know if it’s the sensor and system itself or if the app is just trash, but it seems to always lose signal! Both my daughter and I use dexcom and between the two of us, every hour one of our systems are going off that signal is lost. It does this especially at night which is why we got it... To know about low blood sugar at night. Problem is, it loses signal and doesn’t find signal for hours! Last night my blood sugar went horribly low, but did my dexcom go off? No, it was busy saying signal lost and looking at the chart between midnight and 7am there’s no data at all... This is a problem both my daughter and I have. It has this problem all the time! Also every day there’s gaps of no data from it not working and this is for both of us. The app says on occasion that the latest ios isn’t fully supported.. I don’t know if that’s the cause, but my iOS hasn’t changed since getting the sensor which was over a month ago, plenty of time to update the app if that’s truly the problem! It’s so bad my daughter doesn’t even want to wear it because she still has to check her blood sugar by finger because it says signal lost... 🙄😑😒 I just went a looked, out of 31 days, 19 have gaps of no data. 19 out of 31! That’s more than half! And that’s just on mine, my daughter’s is the same or worse! Right now while writing this, my daughter’s says signal lost... and hasn’t had any data for an hour and a half...

SNJ06, May 14, 2021

Description

Only use this app if you have the Dexcom G6 or G6 Pro CGM Systems. Always know your glucose number and where it’s heading with the Dexcom G6 and G6 Pro Continuous Glucose Monitoring (CGM) Systems –indicated for diabetes treatment decisions with zero fingersticks and no calibration.* Before you start making treatment decisions with your G6 or G6 Pro, work with your healthcare provider to learn how. *Fingersticks required for diabetes management decisions if symptoms do not match readings. Always know your glucose number with just a quick glance at your compatible smartphone or smartwatch.

For a list of compatible devices visit www.dexcom.com/compatibility. Dexcom G6 and G6 Pro provide real-time glucose readings for patients with type 1 or type 2 diabetes every five minutes. Dexcom G6 and G6 Pro are indicated for children, age 2 years and older. The Dexcom G6 and G6 Pro Systems provide personalized trend alerts on your smart device and let you see when your glucose levels are going too low, or too high, so you can better manage your diabetes. The Alert Schedule** feature lets you schedule and customize a second set of alerts. Custom alert sounds are available, including a Vibrate-Only option on the phone for glucose alerts. The only exception is the Urgent Low Alarm, which you can’t turn off. The Always Sound** setting, which is on by default, allows you to receive certain Dexcom CGM Alerts even if your phone sound is off, set to vibrate, or in Do Not Disturb mode. This allows you to silence calls or texts but still receive audible CGM Alarm and Alerts, including the Urgent Low Alarm, Low and High Glucose alerts, Urgent Low Soon Alert**, and Rise and Fall Rate alerts**. A Home screen icon shows you if your Alerts will sound or not. For safety, the Urgent Low Alarm and three alerts can’t be silenced: Transmitter Failed, Sensor Failed, and App Stopped. Other features: • Share** your glucose data with up to ten followers in real time. Followers can monitor your glucose data and trends in real time on their compatible smart device with the Dexcom Follow** app. Share and Follow functions require an internet connection • Health app access so you can share retrospective glucose data with third party apps • Today View widget allows you to view your glucose data on the lock screen of your smart device • Add a shortcut to Siri to run by asking Siri to read your current glucose value, using a custom phrase **Not available on Dexcom G6 Pro CGM System Apple Watch View your glucose information, trend graph, and alerts and alarm right from your wrist with the Dexcom G6 Apple Watch app. Watches require compatible smart device to use app. Customer Reviews This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646 or www.dexcom.com/tech-support. Dexcom is required to follow up with customers regarding product-related complaints. If Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint. Dexcom is a registered trademark in the US.