Dexcom CLARITY

Name: Dexcom CLARITY
Rating: 4.56163 (4300 reviews)

Medical

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Dexcom CLARITY

Medical

4.6

4.3K ratings

Age Rating

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DexCom, Inc.

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User Reviews for Dexcom CLARITY

Dexcom Clarity

Just started using Dexcom yesterday and discovered the clarity app today by accident and really happy to see the detailed data it provides. Will be extremely helpful in managing my diabetes. It would be really nice if Dexcom could provide average glucose for each day, as well as a 90-day one with a translation to approximate A1C number. My finger stick 1-touch reveal was able to provide my average and equivalent A1C in the comparitor with flexibility of inputting A1C from the bloodwork which provided a clear picture of how accurate the finger stick data (4 times a day) was compared to a 90-day A1C. Dexcom has so much more data (every 5 mins) and intelligence, so easy to do. Regards Amit

ampatrl, Sep 08, 2020

Works but poor iPad support

The app does a lot right, in particular the option to link your data to your healthcare provider, GMI reporting and more. I’ve found this app to help me my manage my T1D and improve control.Downside is there is no real support for iPad. The app appears to be optimized for iPhone only. The biggest problem I’ve had is it nearly always takes a full 24 hours to calibrate new sensors with results varying from 30-50 mg/dL from my meter throughout the day and night before finally settling down. New sensor days almost always feature “sensor night” where I’m sure to get false alarms on both highs or lows. While Dexcom is good about replacing failed sensors, I’ve had multiple failures over my first nine months and they take a long time to deliver replacements. I’ve experienced 40 minute wait times for support but that seems to have improved recently. If you happen to be near the end of your supply and have a sensor failure, that can leave a gap in coverage. I’ve also had a transmitter failure which not only left me without coverage until a replacement transmitter could arrive, but this wasted the sensor it was paired with.

bck17, Apr 18, 2021

iPad Support? Nope! Useless features? Sure!

The useful bits of this app would be perfect for native iPad support for the same reasons you don’t usually paint or write music or essays on your phone. I want to see everything. Instead I get to see very little.I have no idea why the "percentage while you were in range metric" is even there, much less why it gets top billing. I think it’s worse than useless in the same way frequently measuring how much you weigh gets in the way of losing weight. It doesn’t tell you what you are doing right and what you are doing wrong. It doesn’t help you understand how to do better. It only needlessly adds complacency that you are doing good enough or anxiety that you aren’t doing good enough. It doesn’t tell you why your diabetes does what it does which is kind of the point of a continuous glucose monitor.

C. Morrell, Jun 12, 2019

Great App - How About Formatting for iPad?

Dexcom is the best we’ve got, so I can’t complain. The app works well for me, and I like the options, screens and reports. However, it would be a much more enjoyable experience if we could see it formatted for horizontal view on the iPhone and for iPad, also in horizontal view. The limitation of having it only in the vertical view is that the font is difficult to read. I end up using Sugarmate to view the data only because I can see everything so much more clearly! But I like the data and reports in Clarity better... thanks!

Carol in Tucson, May 11, 2019

Health events log self-deletes

I am a new user of this app, and after carefully entering my health events for the last few days(insulin, carbs, exercise), today I logged in to find that all of my events have disappeared. It says you can find previous events on the Dexcom Clarity app but, although they are mentioned in the user guide,I couldn’t find them.After speaking with tech-support I discovered that the health events are there, but they’re hard to find. You have to go Reports and click on Daily to generate a daily report, and then you can see them, but there is some delay between what you enter in the DEXCOM 6 app and the events that show on the Clarity app.

cloudhand1, Mar 30, 2021

Sensor life.

I am currently going to replace my forth sensor failure short of it’s ten-day life. Although the DEXCOM tech people have been absolutely great with replacing them, this still a somewhat disturbing event. It is now March 29 (my current sensor was due to expire on March 31 at around noon); I started using the DEXCOM system on February 2 and in this short time experienced four sensor failures, it seems a bit much. If I’m doing something wrong, I can’t imagine what that can be, it’s not rocket science...you stick the sensor applicator to you and push the button. I even apply an overpatch. Simple. This all being said, with the exception of the above, I’m very satisfied with the DEXCOM System and it's potential to help me with my diabetic problems. All DEXCOM techs and personnel I speak with on the phone have been great. Will call again here shortly.....

Den in Mississip, Mar 29, 2020

Overall good

I like the way this technology works over all. It's pretty hands off and tracks in good detail. However, I would like if there was a way to make personal note that is not listed. I would like to be able to make a personal note like when I've done everything to correct a high but it won't go down, or I tried my beat to estimate carbs for a dessert at a restaurant but I still went high. This would help when talking to my provider to be able to check why my blood sugar might have been high at a specific time.

kitkatkoalam95, Apr 25, 2021

App is good enough for my purposes, but needs improvement

The app displays my sugar accurately enough (usually within 0-15 off) and works on my iPhone without crashing. One thing that I would like the Dexcom app engineers to reconsider is how the urgent low alarms work. I am in a situation where I need my phone turned on, but all noises and vibrations to cease. This app put my in a very embarrassing situation in front of my boss’s boss; to make a long story short I ate my glucose tablets and corrected for my low sugar before attending the event mentioned, but the urgent low alarm went off 3 times during his speech before I had a chance to turn it off. Please for the love of God let us silence those low alarms completely. I understand the liability aspect, but putting a simple disclaimer would prevent any potential law suits. Thank you for reading.

Lui Kang25, Jul 04, 2019

Doesn’t record very well

I really like this app when it works, but I have long periods when it shows no data. The interesting thing is that the Dexcom G-6 app also loses data, but not at the same time. I also have the t:connect app from Tandem which rarely loses contact with the CGM. I sent a request for support to Dexcom and their response was that I should contact Tandem for support. When I contacted Tandem their recommendation was to delete the app and reinstall it. This was done, but the problem persists. If Dexcom responds to this rating I would hope they are willing to step up to the plate to help solve it. After all, it is their app and their CGM.

nickmanes are really stupid, Dec 28, 2020

Lack of events on daily reports

If I view or print out daily reports it doesn’t contain all of the daily events. Why? It contains three columns of information that take the entirety of the page and won’t continue onto a second page if need be. I offer two solutions. First, have 3 columns take up the left half of the page and have another 3 take up the right half. That will double the amount of events on the same page. Second, allow a second page of results. Continuing to add pages will allow an unlimited amount of events being displayed. Obviously having a large amount of events shouldn’t be the normal but when it happens I should be able to review the ALL of the data. Especially if I’m running a weeks worth of reports to investigate highs in the early morning. Those will be the ones that are missing from the reports.

Sledge2120, Feb 13, 2022

Description

Dexcom CLARITY is a diabetes management application for CGM users. It provides relevant insights into users’ retrospective glucose values, patterns, and trends over time. Dexcom CLARITY is an important part of your Dexcom CGM system.

It can help you identify glucose patterns and, with your healthcare professional, determine the potential causes of those patterns. Dexcom CLARITY users experience up to 15% increased time in range (70-180mg/dL) as compared to non-users.* Log in with your Dexcom account to: • Keep tabs on your time in range, patterns and other key metrics. • Allow clinics to access to your data and reports to make appointments more efficient. • Set Time in Range goals. • Turn on daily or weekly notifications and emails. • View, save, print, and email all reports. • Connect to partner apps for more features and benefits. This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646. Dexcom is required to follow up with customers regarding product-related complaints. If Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint. *Parker AS, Welsh J, Jimenez A, Walker T. Insights from big data (2): Benefits of self-guided retrospective review of continuous glucose monitoring reports. Diabetes Technol Ther. 2018;20(S1):A-27.