OneTouch Reveal

Name: OneTouch Reveal
Rating: 4.76239 (90079 reviews)

Medical

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OneTouch Reveal

Medical

4.8

90.1K ratings

Age Rating

17+

Seller

LifeScan, Inc.

View in App Store

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User Reviews for OneTouch Reveal

Could use a lot of improvement

Had I never used another app for tracking my blood glucose and diabetes information this app would work fine just for your blood glucose numbers. But, I have used another app and meter, the One Drop. The app is wonderful for tracking everything. For me it’s only drawback is it doesn’t automatically download my blood glucose from my Verio reflect meter (which my insurance covers the costs of my strips). The One Drop features are; I can tag a reading as before meal, after meal, or fasting, the One Touch doesn’t let you tag as fasting. I can enter my insulin and Ozempic in the units I actually injected, the One Touch only lets you tag as insulin or medication but not how much you used. It has a phenomenal carb tracking feature. You don’t have to know how many carbs, you can enter what you ate, and it will find the amount of carbs, it will also create shortcuts for meals you eat repeatedly. You can also scan the barcode on a food item and it will find it, the One Touch requires you to know or find out how many carbs you ate. One Touch really needs to check out the features in the One Drop app and incorporate them into this app and then they would be perfect and highly functional for someone trying to control their diabetes and make positive decisions as far as food and exercise.

523Abc, Dec 27, 2021

Carlos E. Jean-Gilles

The app is very useful to me as someone who was recently diagnosed with type 2 diabetes. I find it extremely useful not only in automatically entering my BG (blood glucose — getting to know the lingo) onto my iPhone, but in helping me make better choices with what I eat since when I’m in doubt about the effect a meal has on my blood sugar I can always check the reading. During my recovery after a 7-day hospital stay for pulmonary embolisms in both of my lungs and a blood clot in my leg, I was tempted to try the various concoctions offered on the WWW that claimed to be able to reverse type 2 diabetes because I was completely drained, which was a state of existence that was completely new to me since I’ve been aware of the value of exercise my entire life. I’m no expert, but the data clearly shows so far a strong correlation between what I eat and both my blood sugar and blood pressure. By making sure that I eat a food that lowers blood pressure at every meal and watch my carbs, it looks like I might be able to delay the ravages that high blood pressure can cause to my internal organs. Without a doubt, the app helps me do that in conjunction with the Apple Health app on my phone. My only suggestion so far is that since I check my BG on the fly every morning I wish that there was a backup manual option to sync with the One Touch Reveal at a time of my choosing. Congratulations to the folks at Life Scan for a job well done.

Carlos E. Jean-Gilles, Feb 01, 2020

Need to add a “fasting” notation option

App seems to work well for what it is designed to do, but I really wish meters would provide the option to mark fasting blood sugars. Fasting is it’s own category and the time can change, but it is an important value doctors use to monitor diabetes. Overnight checks when someone wakes up not feeling right should not be lumped in with it. Also it is not necessarily taken just before breakfast if you have certain medical situations. Create the option to mark fastings reguardless of time in a way that averages can easily be checked and doctors can quickly identify those readings. Also letting people select which meal it is rather than setting a schedule would be more accurate for all users (who might have sometimes get up extra early for an appointment or might sleep in some after a late night) and allow people who work second/third shift the option to log it based on their schedule.

E'smomplus1, Mar 04, 2021

It doesn’t work!

I used to like this but an application update was pushed on October 29, 2018 and now it won’t sync with the meter making it worthless. This isn’t the first time they’ve done this either. I used to have a Verio Sync and they pushed an update which killed the blue tooth connection feature. I waited months for a fix that never came. So I bought an upgraded meter, Verio Flex, and everything worked again...for three months until this latest update and now I get “sync with meter failed” every time. I had bought a second meter that I keep at work and I receive the same sync failed message on my second meter too. There is no way to remove the meter and re-add them so I can’t try that. There’s no way to roll back the update so I can use it without the update. I sent messages the the developer about the issues but never any response and more importantly, no fix to the problem. Since I just bought my two meters only a few months ago I’ll have to wait until next year to buy a new meter. That will be from another company if the fix isn’t made. I don’t recommend using this product!

fhfvgdtjcsg, Nov 03, 2018

Could be better

With so many glucose apps out there I hoped this would be better, since it has the advantage of syncing with the glucose meter. To seriously care for your diabetes, you have to track more than just glucose, such as exercise, food intake, sleep, meds, etc. Tracking more than just glucose is a stretch with this app as it appears you must rely heavily on the “comment” field to track most things. Definitely not well thought out. They probably didn’t even have a diabetic on the team who developed the app. The app is also locked down with a mandatory password. Password protection should be configurable as with any other app. The Pswd an inconvenience, even with the biometrics it’s a hassle if your hands are diabetic dry so the reader can’t recognize your finger print. Yes, the data is health related, so let me decide if I want it secured. The glucose meter and app don’t sync in the background either. You have to open the app every time you take a reading. This is ridiculous at best especially having to put in the password every time. Even sending them a message through the app is a joke. You get an automated response back from them telling you “they don’t respond to emails so you have to call”. This company doesn’t seem to have their act together. Try another mfg if your insurance will cover it.

HiMMS attendee, Apr 14, 2019

App has become painful

When I first got this app I loved it. It synced to my meter nearly every time I took a reading and was very simple to use and interpret and could drop in personal details such as the food eaten, et al. When the iOS update and app update kicked in...well, it became cumbersome to say the least. Password required... on top of everything that changed...annoying. Finally the password issue was resolved in updates, but the issue of the app “syncing to account” every reading while not syncing to the mobile device... not good. Sure, eventually it shows up on the mobile device because it’s there the next time a reading is taken, however, what about the note one could religiously enter detailing food eaten and if it was a reading before or after a meal...forget it! I hope someone reads this and has a solution or can set me straight on the error of my ways. Loved the product, now I don’t.

Hunt1More, Jan 11, 2018

Amazing!! Love it!!!

We got this for my daughter it is amazing. It keeps track of your carbs how much insulin you give, your daily activity. We were having trouble remembering what time we last gave insulin, or what her last blood sugar reading were. With this app you can go back very easily and access that information. It’s awesome that I can go back and review my daughters whole day what she ate, how much insulin we gave her....This app also tells you if there are patterns with your blood sugar being to high or too low and couple of days in a row. You can view graphs of what your sugar readings have been the past 30, 60, 90 day reading. We have our account connected with my daughters physician. She can go into her log book and look at her readings and let me know what adjustments to make with the carb ratios. So when my daughter randomly spikes to high or has been falling low we can call her and she can log in and see all of her information without having to make a trip to the office. I highly recommend this app!!!!

III% Alumnist, Nov 30, 2017

App wont transfer data

Iphone App is installed correctly, bluetooth is synched with Reflect meter, meter is registered, account is synched. Data wont transfer. In addition, your personal data is being used for research. There is NO reason the data cannot be loaded directly to your phone from meter via bluetooth, without being sent to ONETOUCH server! I put incorrect age, name, etc. to invalidate data mining on onetouch server! This data mining is being done on all medical devices from all companies (blood pressure, etc.) Again, there is NO REASON a server is needed to transfer your data from device to iphone. The current process is to use your iphone ability to access web to take your data. Steps are: The iphone application gets data from meter, uses iphone to send data to server (via internet), then server sends data back to iphone app for you to read. OUTRAGEOUS!

Rich Beggers, Apr 06, 2022

Needs update for iPhone 12 Pro

I recently updated my phone from an iPhone 7Plus to the iPhone 12 Pro. Now, when I try to connect my meters to the app by Bluetooth, it says it can’t find the meter. When I go to the Bluetooth settings in iPhone, the meters are listed. UPDATE: I had to uninstall and reinstall the app to get it to detect and pair with my meters. Working fine now.6/8/21 UPDATE: issues between meters and app are resolved. But the app won’t remain connected to Apple Health. It is set write data to Apple Health. But when I go to my diet tracker that has a place for glucose information, (which is set to read data from Apple Health) my glucose doesn’t transfer. I need to go into the settings of the app, turn it off, wait a few seconds, turn it back on. Then the data transfers until the next glucose reading, and I have to do it all over again. So I now am going to start turning it off and back on at the end of each day rather than constantly throughout the day.

SamsGirl2002, Jun 08, 2021

Version 5.3 completely broken

I’ve used this app for years with little problems. Since the 5.3 update the app no longer uploads data to Apple health. I’ve emailed customer service, updated the iOS operating system on my phone, uninstalled and reinstalled the app twice, And talked by phone with customer service twice. By removing and reinstalling the app and reconfiguring it I can get it to load all the old readings to Apple Health, but no new readings will sync. The meter is working fine and Apple Health is working fine. The entire problem is with the One Touch app. The part which is most annoying is the copy and pasted response to all these negative reviews saying to call their customer service line. I’ve done that with no improvement. Why can’t the developer just admit they have a problem and that they are working on a solution. (Are they working on a solution?) After a week of having this problem I started research into what brand of new meter I will buy. I test several times a day and count on having this data in Apple Health. I ask the developer to respond with real information about what’s going on and when it will be fixed. Please no copy and pasted response that says nothing useful.

Ssteva, Jun 04, 2021

Description

The OneTouch Reveal® mobile app has helped over one million people take a step forward in their diabetes management. The OneTouch Reveal® app can be used to manage type 1, type 2 and gestational diabetes. The OneTouch Reveal® app works seamlessly with the OneTouch Verio Reflect® meter and the OneTouch Verio Flex® meter, using ColorSure® technology to change the way you see your blood sugar.

Helps you easily spot blood sugar patterns • Transforms data into colorful snapshots that connect your blood sugar with food, insulin and activity. • Draws a timeline of important blood sugar events and activities, highlighting when you have been repeatedly out of range. • Receive automatic notifications on your smartphone when a high or low blood glucose pattern is detected. Personalize your diabetes management tools • Set personalized reminders to stay on top of patterns, meds, food, exercise—whatever you need to manage your diabetes. • With the Blood Sugar Mentor™ feature, you get personalized guidance, insight, and encouragement to help you understand and manage your blood sugar. (Only available when using OneTouch Verio Reflect® meter). Set up and track personalized goals and visualize your progress over time. • BG Tests: Test your blood sugar to identify patterns. • Step Tracking: Monitor the number of steps you walk each day. • Carb Tracking: Regularly log the carbohydrates you eat to see the correlation between your food intake and your blood sugar levels. • Activity Tracking: Track the amount of exercise you are getting. Easy-to-view diabetes logbook • Automatically logs and organizes your blood glucose results. • Identify high and low blood glucose results with the color-coded logbook. • See how you’re doing at a glance, with a simple 14-, 30- and 90-day overview of your blood sugar results. Other helpful blood glucose management features • Share your progress with your care team between visits – you can email your personalized diabetes report. • The A1c comparator on the OneTouch Reveal® mobile app lets you compare your lab A1c** to the average of your blood sugar readings from the last 90 days. • Optionally integrates with the Health app, configurable syncing your blood glucose readings to or carbohydrate, steps and workouts from Apple Health. Access to OneTouch® Solutions • Get OneTouch® products delivered to your home through convenient subscriptions or just order products as you need them. • Get additional support to help manage your diabetes with access to partner products Questions? Or if you’d like to know more about the OneTouch Reveal® mobile app, please call OneTouch® Customer Care at 1-866-693-0599 or visit www.OneTouch.com *Feature only available when using the OneTouch Verio Reflect® meter Must enter A1c test result provided by healthcare professional. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by LifeScan Scotland Ltd. and its affiliates is under license. Compatible with iOS 13 or later. Depending on your iOS device and version, screenshots in Help File may not match what you see in your app. iOS is a trademark of Apple Inc., registered in the US and other countries. App Store™ is a service mark of Apple Inc.