Icon Trainline: Buy Train Tickets

Trainline: Buy Train Tickets

  • Travel
View in App Store

Trainline: Buy Train Tickets

  • Travel
4.9
3.9K ratings
Age Rating

4+

Seller
thetrainline
View in App Store

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User Reviews for Trainline: Buy Train Tickets

1
Christine

I just bought 2 additional tickets for the same journey. my son and his friend missed their connection due to train delay in the Netherlands (on their way to Paris France) I called trainline right away to exchange the tickets for the next available train. I got a voice message saying that due to COVID19 phone calls were not being answered and all question answered online(did not know you could catch COVID19 over the phone). They were stuck in a countryside town, train station was closed and no ways to exchange their tickets for a later train. They bought new tickets and will have to get reimbursement via internet. We will write a review on the process. Otherwise buying ticket is easy!

cfdnelson, Jun 27, 2020
1
Better off somewhere else

Sure booking your trip is easy, but the app shows the train number and not the line number or platform when looking at your journey. On top of that, I purchased what I believed to be first class tickets for my departing and return trip, because I selected first class. When I boarded the train I was informed that I had second class tickets and had to pay €106 to “upgrade” my ticket, which I had wanted to be first class anyways. I recommend the DB navigator app in Germany as it has more information and clear platform and train information. Do NOT book with this app, honestly even the terminal at the station will be better.

craig2042, Apr 17, 2022
4
Very convenient app that saves you time!

Used this app for the first time recently on a two week, criss-crossing trip in Italy. Worked very well in finding trains, times, and decent prices without once having to consult ticket booths. Only issue is the live tracker function can be a bit off sometime in terms of the platform numbers and schedules but I would say it was about 90% accurate, which is pretty darn good.

DnRShow4Eva, Jun 02, 2022
5
WOW!!!!!

First time taking the train within France, then to and around Italy. Wow, what an easy experience with this app! And the best part, our train from Marseille to Nice was delayed, when I reached my location I had an email informing me of a credit due to me because the train was 40mins late! Wow! Very unexpected. They don’t do that in the US so this was a welcomed treat!

Eat right!, Oct 10, 2021
4
App is fantastic but it doesn’t have a map feature

The app was laid out in a user-friendly fashion. However, being that I am new to the area, I do not know exactly where some of the train stations are. If a map function is added, it should be accessed by the “View journey” button in the “My Tickets” tab. You should also be able to access prior to purchasing the ticket to ensure accuracy.

gtillz, Mar 29, 2021
1
Terrible process

The app appears to have a sleek user experience until you need additional support. Tickets take hours to generate. The window of making changes would have passed after the tickets were generated. No contact info anywhere in App. Found chat through website. After going back and forth for 20mins they can’t do anything about seat assignments. Then asked me to contact train station. Doesn’t know contact info for train station either citing they are just a retailer. What’s the point of this App? Maybe good for browsing.

lets-go-rangers, May 13, 2022
3
Great app, until there’s a problem

Ive booked multiple tickets through the app and loved the ease of use. The problem Ive come across is trying to take kids into Belgium from France. The app gives an error message whenever I try to book my kids tickets. I’m sure it is a country related issue where kids might not need tickets to be on the train/bus or something like that. The problem is there is no clear guidance on how to proceed within the app. I’ve contacted customer service. They are good to respond within a day, but through email only and once you reply, it takes another day for a response and as of yet, after three separate communications over a week, I still have no solutions on how to proceed. Even a chat line with a customer service agent would be fantastic but the current form of email only, 24 hr window for response is ponderous at best.

Marko9000, Mar 11, 2022
5
Reliable/Cheap/Quick

One stop shop.I have only used this in France for a hand full of journeys but each time was flawless. The tickets were dollars cheaper than on Omio and no more expensive than the first party websites. Simple UI, easy to navigate.Terminal locations for connections quickly uploaded.

Noestey, Jun 28, 2022
1
Payment Not Accepted & ZERO Help from Customer Service

After working to purchase train tickets twice, the app suddenly stopped working. It says “oops” every time I try to submit payment - I’ve tried multiple different credit cards, Apple Pay and PayPal and none work. Yet I’ve used those cards in numerous other places with no issue and spoke to the card company and there is no block on my card. I reached out to their support two days ago and the customer service rep sent a generic form of info to fill out, then said he didn’t know what was wrong and was sending it up the chain. ZERO follow up since then. He also said them to purchase over the phone instead. No thanks, I have no interest in giving this company my business. Will purchase at the train station, directly from the train company instead. Avoid this app, it’ll just waste your time and frustrate you. A quick google search shows I’m not the only one with this issue either. Some from years ago yet the company still doesn’t seem to have a solution to their problem!

schlieve, Nov 24, 2019
1
Online travel agency during Covid-19

If you want no help and lose your money, use this app. Its convenient when buying your tickets, its a pain when asking for a refund. I live in the USA, and bought train tickets for our trip in Spain. When our trip was cancelled by Renfe(Spanish train operator), I initiated a refund process with Trainline. Trainline responded that I should call Renfe( its a long distance call for me$$$), to get a refund. I was able to finally got hold of a Renfe call-agent after several days of attempting to get in touch with a Renfe agent($$$), and was told that, I should get hold of my travel agent because all tickets during our travel date was cancelled and was refunded back to our pay-source irrespective of ticket type. So, when I communicated again with trainline. Guess what, I was again advised to call Renfe!!#%#%%*+*\\|*%%#%^*$$$@@:;;(##%%%*My 2 cents, cut out the middleman and go directly to the service provider. The service provider all have online footprints now. So when travel plans go awry, you only have to deal directly with the provider. DO NOT USE THIS APP!!!!

Sketchypenguin, Mar 27, 2020

Description

Welcome aboard Trainline – Europe’s leading train and bus app. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. You can book great value tickets for Avanti West Coast, GWR, LNER, National Express and more.

You can even plan your international trips by train or bus across 45 countries in Europe and the rest of the world, including the UK, France, Italy, Spain and Germany. Plus, you’re always in control of your trip thanks to our live train times (for UK rail, Trenitalia, Renfe, and SNCF routes), price alerts, Mobile Tickets/etickets and seat selection (where available). Why Trainline? • All your train and bus journeys in one place – plan an international country-hopping adventure on our app. • Compare train and bus options from 220 train and bus companies. • Pay in your preferred currency – Available in USD, GBP, EUR, AUD, CAD, CHF, and SEK. • Buy your tickets with Apple Pay, PayPal, and all major credit cards and debit cards. • Add loyalty and discount cards to get benefits from UK rail, Eurostar, SNCF, Thalys and Renfe. • Book in advance or on the day of travel, up to 15 minutes before departure. • Skip station queues with tickets on your phone on selected routes – Buh-bye paper tickets. Travel Europe effortlessly and book tickets for trips with: • Eurostar (UK, France, and the Netherlands) • Heathrow Express (UK) • Avanti West Coast (UK) • GWR (UK) • National Express (UK) • London Overground (UK) • SNCF (France) • TGV Lyria (France) • Thalys (France) • Trenitalia (Italy) • Italo (Italy) • Renfe (Spain) • Alsa (Spain) • Deutsche Bahn (Germany) • ÖBB (Austria) • SBB (Switzerland) • NS (the Netherlands) • SNCB (Belgium) • Flixbus and many, many more… So, download your FREE Trainline app and get access to live train times, and cheap train and bus tickets across Europe. Have a question? Read our FAQs: https://www.thetrainline.com/en/help/ Follow Trainline on social: • Facebook: facebook.com/trainline.eu • Twitter: twitter.com/trainline_eu • Instagram: @trainline

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