Ryanair
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User Reviews for Ryanair
Check the places the airplanes arrive and bags included you can lose money
They can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL
Bad user experience / fees everywhere
Booked a flight, a few hours to boarding, but was unable to get my boarding pass. When you book with a third party booking Company, to get the boarding pass printed, the app throws up a webpage window for you to add extended verification. Ended up in a endless loop. No way to get the boarding pass. When I finally got it to work in a real browser, it was too close to takeoff and I would have to find a Ryan air sales assistant counter and pay a fine.Also Absolutely sinister pricing structure, swiping thru pages of extra optional fees - only booked Ryanair due to the great timing and end airport. Pricing was not important.Rebooked in the SAS app - which is great by the way.
App doesn’t show flight info
This app doesn’t show or notify about boarding gates or times, or any kind of useful information really, so most passengers in the boarding queue seem stressed out and lost, hopelessly waiting to board a plane that hasn’t even landed yet. After finding out at the queue that our flight was delayed, we couldn’t even relax at the bar with confidence because the app doesn’t update departure times.Also, other airline apps immediately show your upcoming boarding passes after logging in. In this one, you still need a reservation number to find boarding passes, even if the tickets were purchased using the same account.
App won’t provide boarding pass
The app won’t provide a boarding pass as promised. It requires that one be physically printed for non eu residents, then directs you to present documents at luggage check despite non checked bags. Travelers don’t have printers with them. They charge £50 to check in at airport and £25 to provide “replacement boarding pass.” Either way, they require the boarding pass to be provided at passport/bag check, so why does app prevent it, but provides it IF you have a printer. Fortunately I screen grabbed the “print” version and they didn’t charge me extra.
The good & the bad
We use Ryanair several times per year due to my LOVE of discount travel. With the exception of one REALY inappropriate attendant, the others have all been absolutely lovely. Almost 3 years ago, I was forced to pay approximately $40-$60 for a checked bag due to it being 2 kilos over the weight limit, not a problem. Ryanair lost that bag on a flight between Barcelona & Malaga. After spending hours adding the lost items to their website (twice) and spending approximately$70+ every time I mailed correspondence to Ryanair, they still have not reimbursed me for my belongings. It still makes me angry every time I open their app.
You are not a honest company
Made me pay for a check in at the counter even though I had not access to a computer for 2 days because I was traveling and I do not use computer without help. Also, I am now checking in online to avoid another scam of yours and in the process I am lead to believe that I have not yet paid for a check in bag when in reality it’s included in my ticket. You just forcing people to pay extra for something already paid. You should be more honest and not make believers! Your prices seem lower but at the end of the day they’re not. Shame on you. You stole 70€ from me
UNNECESSARY CHARGE FOR CHECK-IN&BOARDING PASS
It was very inconvenient for us to pay extra just for check-in/boarding pass. We showed up for check-in on time, but we were surprised when RyanAir staff told us that we actually had to pay for boarding pass because we had not checked in online. This is a very disappointing policy. We already paid for the plane ticket; why do we have to pay more for check in? There was no information provided to us that online check-in is free and on-the-counter check-in has a fee. We had to pay €55 per passenger (we were 3). Had we known about this policy, we should have done it online. This is very unreasonable.
Overbooked flight
Where do I start I booked a ticket day before got confirmation number that was paid . Get to the gate the Ryanair agent tells me when I get to gate they'll Adi gn your seats . My wife and i get to the gate we checking in the agent tells us sorry over booked flights no seats for u .and your wife . He made us wait until all passengers got tying the bus to get to the gate . We spoke to both agents they said sorry we can't do anything bout u . Me and my wife had a wedding to attend that Nite and couldn't miss this flight . No supervised to speak too . She then tells me sir please chill that's when I lost it . She then said she's calling supervisor to try to get us mother flight who walks in 2 police men she lied to us bout supervisor coming . 2 police men greeting us as if were criminals . They escorted us to supervisor which got no where . We had to purchase whole new airline ticket which was for next morning . So now we have no hotel to stay at . They said they'll give us voucher no voucher . They gave us their policy form which they lied it says we don't overbook our flights do what happened to our flights . You took our money made us buy new ticket and promised Rf which I'm sure they lied about that . Horrible customer service no supervisor . Do not fly w Ryanair bunch of crooks ! !
Worst Airline Ever!
Absolutely disgusted with this
Online problems
I bought 3 tickets thru eSky on April 7. Got a purchase no. but no confirmation ever came. Credit card was charged. Realized the problem last night the Ryan Air site did not recognize my number, so I bought the tickets again - will cancel the first charge later. Using the website this morning was difficult. Went round and round in circles. Maybe MacBooks are not well supported. Tried to check in but was asked all the already chosen options all over again. Couldn’t check in. Got not email or confirmation. Failed twice. Finally checked in on the Ryan Air app. What a lot of hassle.
Description
With this App at your fingertips, Europe is at your feet. We’re Ryanair, so of course you’ll find the lowest fares in Europe on our app. But you’ll also get handy extras like being able to check in while you’re on the move, a mobile boarding pass delivered straight to your phone and a choice of in-flight extras in one quick click.
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