Cisco Jabber

Name: Cisco Jabber
Rating: 4.58969 (15971 reviews)

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Cisco Jabber

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4.6

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User Reviews for Cisco Jabber

Not all messages come to my phone

Jabber on my laptop works fine. Jabber for my iPhone is completely unreliable. The only way chat messages will come to my phone is if the phone screen is actively on and Jabber is open. When the phone screen goes black after a few minutes (as it does to conserve battery), then it’s completely hit or miss. I can’t even figure out the rhyme or reason to which messages will and won’t come to my phone. I have it set to never log me off and automatic away is also turned off. I have notifications enabled in every way. Why can’t there be a setting where all messages populate to both my phone and my laptop so I can respond from whichever device I happen to be near? This problem renders this entire app useless for me.

8Melissa8, Apr 06, 2020

Good in Theory

A chat app that integrates with multiple workstations, allowing you to get work done anywhere - it sounds great if it worked correctly.Frequently, I'll get a notification on my phone that there's a new message- I open up the app, it's nowhere to be found. Where did it go? Sometimes it'll re-sync and within a few hours or a day the message will appear correctly, and sometimes not. Sometimes Jabber notifies you there's a new message (or multiple messages) on the notification screen but then when you open the app - the message never appears. This is a failure of the most basic functionality of any messaging app.Another annoyance is that Jabber will sometimes notify you of app updates in the middle of the night such as "messages may expire soon". I understand my company has set an expiration policy for messages sent through Jabber (something I wish Jabber let you turn off, why would I ever want my messages to expire? but I understand that there are reasons a business may configure Jabber this way) however why does Jabber have to notify me at midnight of this? Then I wake up, think I have an important message from work - but nope, just Jabber deciding midnight is the best time for a random notification. The only way to stop this is to turn off all notification- but I don't want to turn off chat messages, only information messages from Jabber itself.Please fix, I'd love to enjoy using this app.

cgtme, Nov 21, 2019

No background refresh

No background refresh even when background refresh is turned on. If you don’t have the app in the foreground for more than a minute or so the services get disconnected. Basically useless unless you use for phone for Jabber exclusively. For such a huge company that has partnerships with Apple I can’t believe how horrible this app is at maintaining a connection. Windows version is great but I can’t carry my laptop in my pocket. I have an iPhone 12 Pro with iOS 14.8. I dream of being able to work from home but if I have to be handcuffed to the computer all day I might as well go to the office.

Dgghnbfu, Sep 18, 2021

Great App (feature request)

I love the app and how it allows me to work from anywhere in the building instead of lugging around my workstation. I think it would be nice to have a Haptic Touch option to allow you to change your status from the iOS home screen in the same way a right click on the taskbar allows you to do this in Windows. Integration with the shortcuts apps for status changes would be nice. I could set up an automation whenever I leave the office, change status to “off the clock” or something like that. Cool possibilities.

FSB JGovreau, Nov 08, 2019

Seriously needs a major update

The app is working sed by my company to remote access our office lines. The app crashes regularly when downloaded on a desktop/laptop, making it unusable to monitor calls that come in while working on projects. On my mobile devise the app is slightly better, although it does disconnect regularly from either voicemail, messages or all together drops the service connection. The app does not keep phone on while reviewing messages so when my iPhone turns off the screen, voicemail also closes and you have to repeat the message (if it doesn’t loose it’s connection to company servers). Sadly, we have to use the app while remote working from home but it is a shame that Cisco can’t provide a major update to the app to resolve these issues. The last time it updated was months ago. Very disappointed.

jovall1575, Aug 01, 2022

Don’t download unless you absolutely need for work

It’s a good this they make people use this app in thier day to day at work, because there is no way I would put this junk on my phone if I didn’t have to have it for work. To be fair, when it works, it is awesome. Everyday, multiple times a day, kicks me off saying settings have changed and I have to reset to get it to work again and that is just the beginning of the non stop issues this app as. Some times I have to log in multiple times to actually log in. When I log in I don't names of my contacts I see email addresses and I have to log out and start the whole process all over again to see names and that again might take several log ins to be normal again.

KS Import, Aug 10, 2020

So many bugs makes it difficult to use

I had to download this app for work and it’s full of bugs. First, I can’t receive a call unless I am using the app. It won’t receive a call if my phone is not in use or I’m using another app on my phone even when I’m logged into the app and have it running in the background. It will simply send all incoming calls to voicemail. Second, if I’m in a call I have to stay in that call and can’t leave to access outlook or another app during the call or else it will drop my call.There’s been so many issues and I’ve had to contact my work’s IT team several times to assist. There’s better phone apps on the market that I’ve used at my last job with none of these issues so I know it can be better.

leilei465, May 18, 2022

Works well about 90%

This app works well most of the time, but there are times when it seems she just randomly disconnect her go off-line. No one seems to know why that happens except that it affects the telephone connection more than instant messaging. I do wonder why Cisco doesn’t make this app readily available for a Mac as opposed to insisting that software be downloaded and even then doesn’t allow it to be done for free without having an account. Why would you make the apps for iPhones and iPads free and make it more difficult on a Mac?

Luv Richmond, Aug 23, 2019

Frequently refuses to login at work when leaving. Very frustrating.

Seems to have issues after signing out on corporate WiFi at work to sign back in before leaving work. Able to sign in over LTE before leaving for work. Then once at work use corporate WiFi since LTE is weak. So sign off then as will start the Windows Jabber on PC. Then try to sign back on iPhone Jabber on WiFi before shutdown PC. Worse the reset option disappears and locks login for timeout. Waited this time after timeout still wouldn’t login...Then when save an outside number with a dialing prefix symbol like + it doesn’t save the dialing prefix so causes a wrong number. So have to edit the save to add the dialing prefix.

MikeyP1024, Mar 17, 2021

Works great on PC - poor on new iPhone SE

5 stars for working on my PC - it makes my computer a little laggy, which might not be the apps fault. This is why I prefer to use jabber on my 2020 iphone SE, and the following bugs have been longstanding and frustrating:1. Ringer Volume increases randomly. I always set my ringer to low so I'm not disturbed mid-thought. Jabber randomly but regularly will increase the volume to max or 3/4 max throughout the day - I can visually see the ringer volume jumping up2. Calls using the number keypad usually don't work. If the person is dialed from my contacts, it works fine. If I need to use the number keys, the app will accept the #s, look like it's dialing the numbers, but then disconnect before connecting to that number. This happens about 80%of the time. 3. I think corporate it depts may be able to access and request help directly, but not end-users like me. Hence, this review after trying to contact the jabber customer support.

The ERISA Dude, Nov 23, 2020

Description

Cisco Jabber™ for iPhone and iPad is a collaboration application that provides presence, instant messaging (IM), voice, voice messaging, and video calling capabilities on Apple iPhone, iPad, iPod touch, and Apple Watch. Escalate your Jabber calls into multi-party conferencing with Cisco WebEx® Meetings. This integrated collaboration experience works with both on premise and cloud-based collaboration architectures. This application supports the following capabilities: • Integrated voice • High-quality video with interoperability to Cisco TelePresence and other video endpoints • IM, presence • Visual voicemail • One-tap escalation to WebEx meetings (cross-launches the Cisco WebEx® Meetings application) • Meeting control in Cisco Meeting Server(CMS) meeting Device and Operating System Requirements: The latest Cisco Jabber for iPhone and iPad Release 14.0 is supported on iOS 13 running on an Apple iPhone 5s, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus , 8, 8 Plus, X, Xs, Xs Max, XR, 11, 11 Pro, 11 Pro Max, 12 series, SE and SE2, Apple iPad 5th, 6th and 7th generation, iPad Air, iPad Air2, iPad Air3, 9.7-inch iPad Pro, 10.5-inch iPad Pro, 12.9-inch iPad Pro 1st , 2nd generation and 3rd generation, iPad mini 2, iPad mini 3, iPad mini 4, iPad mini 5, or Apple iPod touch 6th generation. Cisco Jabber is also supported on watchOS 6 running on an Apple Watch, Watch 2, Watch 3 and Watch 4.

For more information about Cisco Jabber, visit: http://www.cisco.com/go/jabber IMPORTANT: If connecting to Cisco Unified Communications Manager, administrators must enable the correct Cisco Jabber for iPhone and iPad configurations, or proper connectivity will not be established. For details, review the latest Cisco Jabber Installation and Configuration Guide, and Server Setup Guide. IMPORTANT: Most of the features described above are specific to a particular system configuration. Please check with your IT administrator to determine the specific features that are available to you. Portions of Cisco Jabber are licensed under the GNU Lesser General Public License (LGPL), and are “Copyright © 1999 Erik Walthinsen [email protected]”. You may obtain a copy of the LGPL license at http://www.gnu.org/licenses/lgpl-2.1.html. Cisco, Cisco Unified Communications Manager and Cisco Jabber are trademarks of Cisco Systems, Inc. Copyright © 2013-2020 Cisco Systems, Inc. All Rights Reserved. By tapping “Install” you agree to install Jabber and all future software updates, and you accept the terms of service and privacy statement below: http://www.cisco.com/web/siteassets/legal/privacy.html http://www.cisco.com/web/siteassets/legal/jabber_supp.html Email us at [email protected] with any feedback.