Careem – rides, food & more

Name: Careem – rides, food & more
Rating: 4.63877 (175129 reviews)

Travel

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Careem – rides, food & more

Travel

4.6

175.1K ratings

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CAREEM NETWORKS FZ LLC

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User Reviews for Careem – rides, food & more

Service has been declining

I’m a long time user of Careem and Gold member. Recently, the number of vehicles has severely decreased and the price ranges have skyrocketed. I understand that traffic is getting bad but the price inflation is getting ridiculous considering how long they last. There never seems to be a time where “higher fares” are not applicable. And this has caused me to find other alternatives. The app itself keeps lagging and makes errors. The amount of times I’ve ordered a vehicle with a wrong arrival estimate is countless. It’s caused me delays in my appointments and wasted my valuable time. Vehicles are also commonly unavailable - even though my particular area is usually bustling with Careem vehicles. These changes I’ve mentioned have not been a personal problem, as many of my colleagues and friends have also been complaining of similar problems. Just today one of my friends was informing me of her ride home costing a whole 10jds (when it used to be 5) and this was at around 11-12 mid-day. A time where most should already be at work. For an App that used to be so convenient and accessible, this past week has shown a major decline in service. I am very disappointed, considering how much I used to love the experience. However, I would like to note that my problems lie with the app itself and the ridiculous pricing - not the captains, who have always been nothing short of respectful and friendly.

Aysha Hajsaleh, Aug 04, 2021

Very unprofessional and vague charges

For the last couple rides I have been having issues with wrongfully charges and I tried solving it through the contact options which the call us option doesn’t work and I think cause they would be having non stop calls of complaints and they can’t handle it, so I used the only other option is to email them, I was charged for ride cancellation even tho the rider didn’t show, and after contacting them I was refunded less than what I was charged, next ride withdrew my balance and took 1.3 in cash for a 1 kd ride saying that it will be refunded to my account which never happened and I reported that ride and nothing been done about it yet, and just now I booked another 1 kd ride and half way there I get a message that my wallet has - 0.7 and when I reached he asked for 1.1 and when I asked why he said he has no idea.And showed me his application paying him just 0.9 from 1.1 This has to be one of my most frustrating service provider that causes this much continuous issues in a very short period of time

Crackice, Feb 11, 2021

No Support At All

UPDATE MANY MONTHS LATERSTILL (1 Star) - Very bad support 7) Food/Box Department does NOT talk to the Car Department. No luck resolving cross-departmental issues. They work in vertical silos. 8) They ask you to repeat the issue again and again via email and by phone, over and over again. Good luck with refunds. It takes forever. 9) They / restaurant canceled a food order. They promised a refund. No refund was received weeks later. 10) They charged me for a trip in the WRONG currency, (with a FIVE time factor). I raised a ticket. No refund was received either weeks later. 11) They mark a raised issue as “Resolved” BEFORE confirming with the user. 12) You can not escalate PREVIOUS REVIEW 1-6I never thought I would rate Careem a one star(Zero star is Not available)1) If you have a question, there is no way to call Careem for help. 2) Once you have an issue ...Good luck. It will take weeks to resolve via email. Mine is not resolved for 2.5 WEEKS. 3) If you send someone top up credit via Careem. Sometimes they will never get it. Yet Careem deducts the amount from your card. 4) Booking a ride in the Future is no longer available.5) if the call back, they ring the phone for 5 seconds. I had 3 attempts within 20 seconds. Then Careem says , we tried to call you!!!6) Online App HELP does NOT work, And is very hard to find on the App. You need to book a trip now (immediately), then may be you get attention.

HD's iPhone, Jul 19, 2022

No Support At All

UPDATE MANY MONTHS LATER STILL (1 Star) - Very bad support 7) Food/Box Department does NOT talk to the Car Department. No luck resolving cross-departmental issues. They work in vertical silos. 8) They ask you to repeat the issue again and again via email and by phone, over and over again. Good luck with refunds. It takes forever. 9) They / restaurant canceled a food order. They promised a refund. No refund was received weeks later. 10) They charged me for a trip in the WRONG currency, (with a FIVE time factor). I raised a ticket. No refund was received either weeks later. 11) They mark a raised issue as “Resolved” BEFORE confirming with the user. 12) You can not escalate PREVIOUS REVIEW 1-6 I never thought I would rate Careem a one star(Zero star is Not available) 1) If you have a question, there is no way to call Careem for help. 2) Once you have an issue ...Good luck. It will take weeks to resolve via email. Mine is not resolved for 2.5 WEEKS. 3) If you send someone top up credit via Careem. Sometimes they will never get it. Yet Careem deducts the amount from your card. 4) Booking a ride in the Future is no longer available. 5) if the call back, they ring the phone for 5 seconds. I had 3 attempts within 20 seconds. Then Careem says , we tried to call you!!! 6) Online App HELP does NOT work, And is very hard to find on the App. You need to book a trip now (immediately), then may be you get attention.

HD's iPhone, Jan 21, 2023

Disappointing service decline

For years Careem has been my go to for a car hire. Gradually over the last year I’ve noticed a decline in the quality of service. Yesterday was my breaking point. I scheduled a car in advance to pick up my helper and bring my child home from school. The car arrived before the schedule time by almost 40 minutes. Careem then proceeded to call me and tell me to go outside because my ride was waiting. To which I replied it was well before the requested time so I could not come out. When my helper did go out at the scheduled time the driver was gone. I received no notification or warning that they driver was canceling the ride. To remind you this was scheduled to pick up my child from school! With no other options I left my meeting and did the pick up myself. I filed a complaint with Careem and have heard nothing back. No apology…no acknowledgement of receipt of my complaint…radio silence. Will 100 percent be looking for other options for my rides in the future.

J. Boutrid, Jun 18, 2021

Bad behaviors of a lot of Captains

I am a regular customer of Careem, yet lately I have experienced aggressive and rude behaviors of the drivers. Some drivers refused to listen to the customers and just follow what they wish to do, which makes me feel so unsafe during the trip. I have reported these kinds of incidents, but still I have encountered bad behaviors of the drivers from my other trips. I don’t think Careem is doing actions for these kinds of reports regarding their captains’ bad behaviors. One incident is a driver, named Belhassen A., dropped me in the middle of the road near a roundabout, and aggressively wants to push me out from the car, showing his anger issues. I was worried for my safety. Would that captain and Careem take the responsibility if anything happens to me when i am left in the middle of the road with a lot of cars passing by? Are the passengers not allowed to ask requests to the captains during the trip? If this kind of behaviors of a captain happened to me, pretty sure it could be done to other passengers as well. I don’t think Careem is doing much training professionally for their Captain’s behavior, because it didn’t only happened once but a couple of times. Other drivers are not strictly compliant with the Covid protocols as well, and some drivers gets mad if you will remind them to wear a mask.

junmcab, Jan 09, 2021

Everyday reliable

The app works and I’m grateful to use it many days of the week. But lately it doesn’t notify me when a car arrives; I only know if I’m checking or if the driver sends a message through the app - I still get those notifications. Lately it also crashes a lot just by the screen going to sleep and then being opened again, or if I change apps and then come back to check on the car. And most frustratingly, the app used to tell how many minutes away the driver is, but has for over a year now given an estimated arrival time instead, which means doing math while getting ready and trying to figure out when to begin the process of abaya, mask, hijab, shoes, purse, backpack, and walking out of the house. To make it more annoying, the notification that a driver is on the way covers the clock, so you have to swipe it up to see the time so you can start doing the math. These little UX things make a big difference in customer satisfaction.

MissJubilee, Nov 17, 2021

Untrained drivers

Long time ago,I aske for Kareem taxi to pick me from home to drape me where my car Maintenants carage. I picked a driver 3 minutes from my house , it took him 15 minutes to reach my house Any way he took me to where I went to go but instead of charging me only my target cost he added the time he couldn’t find my house even though my address is very easy. Any way I gave him only what the intiinal cost plus tips he was not happy and start shouting . Tow day ago again I asked for Careem again he keep asking me where do I want to go I told him I send you the adrees he took me from wrong road I told him why he said I am sorry just lost. When we reached distanation the charge was arround 1.6 kd I gave him 2 kd and told him keep the chang but he surprised me asking for another 1.5 kd I asked him why he said that what you didn’t pay a long time ago To make a long story short this buisiness I don’t think you company know all about it the taxi driver was again shouting like if I am a theif I realy whant to know you opinion and reactionThank you

musaed m, Jan 16, 2021

Redelivering a cancelled order after two hours

I order two sandwiches through Careem App, the rider delivered the order to the wrong address and delivered to JVC instead of JVT, I realized my phone was on silent after one hour and a half from the time I ordered the food when I realized that the food took so long and when i spoke to the customer service they mentioned that the rider went to JVC instead of JVT despite the fact that the address was clearly mentioned on the app. However, they apologized and refund the money into my wallet and asked me to reorder and they will make sure I receive my new order fast enough. Shockingly, the food delivered was the food of the very first order I received it rotting cold and the sandwichs are soggy. The worst of the worst, when I called the customer service again, they said Its Sah El Nom Express fault that they handed the same food again. How disappointing to receive such a service in a city known for everyone providing world class service! Horrible service from Careem. Will never use again!!!

Shattaza, Jul 05, 2022

Careem in Dubai is a disaster. Dont even bother

I downloaded the app and was super excited for services available until I start using app. First incident I ordered from pharmacy 15 items, pharmacy charged me for 15 then gave the driver only 5 and said that is all we got. They never refunded me. Second time I driver come close to mall where I was waiting. For 25 minuets I search for him (in front of main gate and he hiding waiting for me to cancel). Third time I ordered biscuit from grocery. I paid for expensive one, the store decided to send me cheaper brand instead. I contacted careem 2x times and nothing resolved. I will dispute these fake transactions with my credit card so they take me more seriously. I used careem for 5 transactions. 3 out of 5 were disaster. Don’t use the app unless you like to be ripped off. —————-Update careem support addressed few of my issues with refunding credit but my main complaint for 15 items were I was charged more than couple of hundreds was ignored. I submit new request and they said new request was made after 90 minuets from order so they can’t help me. Seriously a joke. I am deleting the app and contacting my credit card company. Charge me for 15 items and send me 5 is called ripoff. I have proof from driver (screen shots) that the store didn’t have the quantity. There is NO excuse for this. As of the developer, I submitted my request through the link and this is the help I got

sparo 8372, May 15, 2022

Description

Meet Careem, the everything app for your everyday needs. Rides, food, groceries, payments and more. Unlock unlimited savings and exclusive benefits with Careem Plus.

Yalla, simplify your life with a tap. Careem Plus If you’re looking for value and unlimited savings, this subscription is for you. Save AED 200+ every month and unlock unbelievable benefits on rides, food, dining out, groceries, cleaning, plus more! *Now in Dubai and Amman only, coming soon to more cities GO anywhere Book a ride or schedule a pick-up for later with affordable and comfortable car types - including city to city*, Hala taxi or local taxi services*. Or explore the city on two wheels with Careem Bike*! Enjoy instant 10% credit back on 10 rides and unlimited 45-minute bike rides with Careem Plus. Explore our ride services: Hala taxi | Comfort, Executive, Premier rides | Careem Bike | Car Rentals *Services and Careem Plus benefits vary from location to location EAT everything Get your favourite food delivered on time and straight to your door. Customise your order to your liking, and track your food delivery in real time. Or discover Dubai’s finest restaurants with Careem DineOut. With Careem Plus you can skip the delivery fee on food and enjoy special discounts on dining out. Explore our food services: Food delivery | CareemDineOut *Services and Careem Plus benefits vary from location to location GET anything Get your groceries delivered in a flash with Quik Groceries and enjoy no delivery fee with Careem Plus. Book everything from home cleaning to laundry, tickets, salon & spa services and more with just a tap. Explore our services: Quik Groceries | Laundry | Home Cleaning | Tickets | Salon & Spa | Delivery *Services and Careem Plus benefits vary from location to location PAY anyone The easiest way is Careem Pay. Send money abroad, pay your bills, split the check and more, with just a tap. Explore our services: Send money | Split Bills | Bill Payments | Global transfers *Now in UAE only, coming soon to more countries