Almosafer: Travel & leisure
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User Reviews for Almosafer: Travel & leisure
Easy to use
Easy to make a reservation without being lost in so many details!
The reservations are fake حجوزات وهمية
حجزت عن طريق التطبيق ولما وصلت المطار تفاجأت ان الحجز تم الغائه بسبب ان المسافر لم تدفع لشركة الطيران وعند اتصالي بخدمة العملاء جلسو يماطلون معاي وكل شوي بنرجع نكلمك وماحد كلم. برنامج نصاب وشركة نصابة وحجوزات وهمية انتبهو منه.I made a booking through this website and when I arrived to the check in counter I was surprised that my booking was canceled because Almosafer did not pay the airline. When I called the customer service they kept stalling and saying they will call me back but they didn’t. Be careful and don’t use this app or website
No immediate booking confirmation
Unfortunately, the booking is not immediately confirmed once you pay like other applications. If you have a last minute booking, do not use Almosafer like I did. I have a flight tomorrow and booked my hotel with Almosafer. It’s been more than 7 hours already with no confirmation despite my follow ups on Twitter, WhatsApp, email and call center! The problem is that it is a non refundable booking and I’m stuck until Almosafer confirms the booking! I have an early flight tomorrow and no hotel booking confirmation yet!
Worst app for hotel booking
This app is big No, and biggest ever scam for hotel booking, i lost around Sr800 for their hotels who just steals your money, i booked 2 hotels , in one hotel when i reached there was no room available and then in other hotel there was no hotel on given location and the landmarks were way far then what was mentioned. I informed mosafer about it and they said they do not refund. How on earth a business can take money for service or good they never delivered. Do not, I Repeat Do NOT ever book any hotel from this app.
Good app, but sore service fee
Almosafer used to be the best app for me until it was acquired by Altayyar group who seems greedy when it comes to service fee!No point of giving 5 or 10% discount when they charge 15% service feeAnd their answer was... its fees that we are asked to pay for the airline ! What a lie
Bad App
I had two experiences with them:1-I booked a hotel and I paid to Almosafer App but after that they called me and told me that the hotel is fully booked and we have another hotel same rate and level so I accept that because this is the first experience with them and I don’t know if they trusted or no, but unfortunately when I arrived to the hotel I was shocked by the poor level, It does not match the standard of the hotel that I choose.2- I booked another hotel in different trip maybe they will be good and give them one more chance and I paid before one week of check in, when I arrived to the hotel unfortunately there’s no any reservation for me even the hotel didn’t know Almosafer Company and when I contacted to the customer service in Almosafer they didn’t care about my problem and I stay in the street until night without any solve, then I paid more and I made new reservation in another hotel.Until now since two years ago I didn’t get the refund and that was last experience with them
My first app review
This is the first time I write a review and the reason I write one because it deserve it and to be honest it is the best app I ever use not just in traveling in everything best flights and hotels offers I only use because I find anything that I desire best of luck
Best Booking Provide Ever
One of the most successful booking provider, who gives you what you are looking for that matches to your desire; Whether you want accommodation or a flight! I wish you a continuous successful, and all the best..
Not trustworthy & waste of time
I would rate this company lower than one star if there is such an option. I made my hotel booking in Istanbul with at a rate of approximately $1,000 higher than the Accor rate including breakfast for 16 nights , only to find that the breakfast was not included when I checked in. I spent 5 days of WhatsApp chat support and delays an waiting on WhatsApp their team to come back from Eid Aladha holidays all with no use. Simply, they are not a trustworthy company! This booking has been the worst experience I’ve ever. Your Customer Service is a waste of precious time. Keep up the crappy work.The worst Customer Experience one can ever face. Very inefficient customer service who pretend to be helpful but are actually a frontage for an irresponsible management team.
Search problem
I like this app but i have problems typing search
Description
Planning a family holiday, business trip, or a getaway with friends? Use Saudi Arabia’s leading travel app for a seamless & personalised booking experience with secure and transparent payment options. - Browse & filter over 1.5 million hotels and thousands of flights at the best rates - Discover a variety of chalets, istirahas and more along with 3D tours and a round-up of exciting amenities & features - Get access to exclusive deals and offers with Almosafer - Filter hotels by location, price range, star rating, amenities and more - Use special filters for hotels in top locations, luxury or budget stays, family-friendly options and more - Explore flight options with a wide range of airlines such as Saudia, flynas, Emirates, Kuwait Airways, Lufthansa and British Airways - Sort flights by price range, number of stops and other factors - Pay instantly & securely with credit cards, debit cards, mada (for KSA), Knet (for Kuwait) or in installments (for cards with select banks) - Choose to pay now, later or at the hotel for hotel bookings - Earn or redeem points with Qitaf (for KSA) on Almosafer - Make easy and secure payments with Apple Pay - Book return flights with different airlines for Saudi domestic travel - A personal account to manage and track your bookings - Get 24/7 travel advisory in English & Arabic Who we are: Almosafer is the flagship brand of Seera Group’s Consumer Travel Business Unit, catering to the discerned needs of travellers from Saudi Arabia and beyond. With the heritage of being a homegrown business fuelled by Seera Group’s travel and tourism leadership in Saudi Arabia, the brand has developed a deep understanding of local travel needs, preferences and traveller segments.
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