BURGER KING® App

Name: BURGER KING® App
Rating: 4.70416 (286778 reviews)

Food & Drink

View in App Store

BURGER KING® App

Food & Drink

4.7

286.8K ratings

Age Rating

Seller

Burger King Corporation

View in App Store

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User Reviews for BURGER KING® App

The app is good when it works

Overall the app is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on the app it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable.Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker.

2000Nat22, Nov 04, 2020

What’s up?

What’s up Burger King? I’m 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. I saw on television and was impressed with the special $5.00 meal, well I’m sad to report to you that not all of your restaurants are honoring the price, I’ve been told from two restaurants that the meal is in there system for $6.00 and they can’t and won’t change the price and honor your advertisement, now one dollar plus the tax isn’t a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but that’s really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants don’t honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. ☹️

Al 2525, Feb 01, 2022

They completely screwed up the UX in this “update”

Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than this app. BK app just becomes my lightening rod today.They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.

Dont-make-me-think, Dec 13, 2019

Technical Issues with App

EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb.To the BK Tech Team, if you’re reading this please contact me.I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work.Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.

EFRCZBNKFd, Jun 22, 2020

Useless

This app is useless. In order to see the menu, you have to select a restaurant. When you try to select a restaurant, it won't allow you to select a restaurant near you. I've tried at least ten times to select the Burger King that is 2 blocks from my home. The closest Burger King that it will allow me to select is 8 miles away, and is in a part of the city that I never visit. I don't have a car and travel by bus or foot, so prefer to eat in the restaurant... however, that doesn't seem to be something that the BK corporate idiots seem to care about any more. All they seem to care about is directing people to drive to certain restaurants for drive thru service only. As a result I am unable to even look at the menu to see what is available at any Burger King restaurant. Whoever thought that this was good customer service really needs to have his head examined, right before he is fired.One additional thing... whoever thought of the idea of sending a link to e-mail to log into app, really has no clue. The whole idea of using the app is to make things easy. Now, instead of just opening app on phone... you have to enter number, open web page, open e-mail account, enter e-mail password, open BK e-mail, click on link, and finally get to app. This defeats the whole purpose of having an app. BK just lost another customer...

Innomymous, Mar 09, 2020

Great offers, and a vastly improved app

OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days.NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version.LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.

j m o o r e 1 0 4, Nov 24, 2020

Just needs some bugs fixed

Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.

Jorr98, Nov 01, 2020

Frustrating and useless

I’ve been using the app on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently the app has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on the app to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because the app doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then the app takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues the app has I’m sure I’m not the only one with these problems.

Papaericano, Dec 14, 2020

Major app issues

My husband and I have been using the app for several years. He started having issues last year with not being able to get the 4 digit coupon codes anymore, only the 6 digit codes which none of the Burger Kings near us take. He has called BK several times for help with no action taken. I started having issues with my app last week. It just switch from 4 digit codes to 6 digit codes while I was standing in line getting ready to order. They don’t take them at this location or any others that we frequent. We eat at BK at least twice a week sometimes more. I called corporate yesterday and they told me they sent the issue to the tech dept and that I should be receiving a response in my email within 1 -2 hours. Guess what haven’t heard a thing. Very disappointed. We used the coupons on the app all the time. Since they changed the app to mobile ordering it hasn’t worked right. Very disappointed with BK and the non resolution of the issue. Not even a phone call or email to say they don’t accept 4 digit codes anymore. However the person I spoke with at corporate yesterday told me that most places haven’t changed to 6 digits codes yet and the 4 digits are what most stores accept. So why can’t I get them?

taptag24, Mar 19, 2022

Will only order delivery with the app!

We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!!BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!

Ugh!l!, Mar 20, 2021

Description

Get secret deals and exclusive mobile coupons with the official BURGER KING® app and save like a king! Explore our menu and find your nearest BK® restaurant anytime, anywhere. And in most locations, you can even order ahead.

Specific features include: • Mobile Coupons: Get VIP access to the hottest mobile-only coupons and secret deals right from your phone. • Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. • Find Your BK®: Locate your nearest BURGER KING® restaurant and never leave those flame-grilled cravings unfulfilled. • Menu: Explore your BK® favorites and discover our hottest new menu additions. Plus, you can browse item descriptions and nutritional information at any time. Compatible with Apple and Google Pay