AirTalk Wireless

Name: AirTalk Wireless
Rating: 4.06233 (1075 reviews)

Utilities

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AirTalk Wireless

Utilities

4.1

1.1K ratings

Age Rating

Seller

HTH COMMUNICATIONS, LLC

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User Reviews for AirTalk Wireless

AVOID this terrible company!

I’m getting infinite loading when launching the app, tested two different phones and IOS versions, can’t even use the app! Also customer service is disgusting, call system is automated and every attempt I made I could never reach an actual human, their online chat takes hours like 5+ I have tried chat many times and only reached them once after waiting about 7 hours, they claimed to have fixed my issue where i was signed up for both Lifeline and ACP when I only wanted Lifeline, because I had ACP through Spectrum and the issue is still present. I’ve sent them multiple emails and I’m still waiting to hear back. I signed up almost a month ago and they still have not shipped my phone that I paid for!

Alice5647, Sep 24, 2023

What i expected

Well my girl got the airtalk iphone 7 free and paid for the tablet i too got the iphone 7 weirdly her cellular network says home and some numbers mine says airvoice or talk or whatever but first month the data was highspeed but after that its unbearably slow. Now i get that its free which makes it hard to complain but my phone dies at 29 percent most time and hers at 40! Both batteries need to be serviced like is that on purpose so we pay 25 for another? Or how I manually reset my cycle each month its supposed to reset at and right now airtalk claims im over my 15 when im barely at 9 gb used makes sense why its so slow theyre keeping it slow saying i used more I cant stand how this has been going. No sense it hitting them up for support just gonna drag it out asking for proof and what not im sure all to tell me they cant help or act like they cant figure out the problem. Get it together we dont pay you for the service but you are getting paid for it like we dont know how your funded come on airtalk keep your word.

bruhitsbarz, Jul 28, 2023

Mostly bad reviews but

The reason I signed up with them is simply for the free iPhone 6, I’m in my first month and everything so far is wonderful. But I do realize that it is not unlimited as with Assurance and Q link,But if you keep that in mind it’s worth it just for the free phone anyway but reading all these reviews on here 90% of them were one star they said the customer service is bad but I don’t know that because I haven’t called so get a free phone that’s worth it

Bubbabpngwater, Dec 02, 2022

Love AirTalk Wireless

Hey guys! I’m loving the service and features. Only slight problem is I been trying to contact someone regarding my cellphone device I’ve received. Since I’ve gotten it, it doesn’t hold charge at all. At first, I was thinking maybe It was the charger you guys sent. So I went out and purchased a brand new apple charger. That wasn’t it. Apple checked the device for me and told me it’s the device itself and to contact my provider as the device’s battery is defected has been like that since before I got it

DaBoujee1, Oct 21, 2023

Apple stopped supporting 7

I’ve had airtalk for awhile now. I got an iPhone 7 with not enough storage for really anything I mean 32 is just not enough when today’s standard is usually 64. Then the best you can get for free is the iPhone 7 and well iPhone stopped their new iOS updates with anything below an 8. This was 2 iOS ago because the 7 goes to 15 and apple just released iOS 17 so I’m getting left behind on new games and security features. The thing is the best they offer for free hasn’t changed in the past 3 years. Man Airtalk get with the times and offer us an 8 so we can stay relevant. I literally feel like I’m using a flip phone or a blackberry or something. And I paid the extra dollar a month for my the extra data and can’t tell when the data speeds change because the 7 is outdated and just slow and I got the phone with an issue with the battery from the get go and it hasn’t held a charge longer than an hour since I’ve had it. I’m considering jumping ship. Well I mean if you can’t offer anything better than a 7 for much longer I won’t have a choice.

FlatEarthDonnie, Sep 25, 2023

Iphone7

I bought the iPhone 7 and I still have a battery that won’t last me for an hour even after fully charged to 100% n I’m not using it. They said I need to send phone back then once they get it then they will send me another phone. So 7-10 business days for them to get the old phone. The another 7-10 business days until I’ll get another phone. After looking at the reviews I’m thinking it’s just the iPhone 7 with battery issues. Ugh so I may just send back and get another phone all together. But I’ve already had to go without a phone for several weeks n I can’t right now bc I have no way for my daughters school to contact me in case of emergency.

iphone bad, Oct 10, 2023

I’m going back to Verizon

You guys gaslighting people. Everyone experience is going to be different but I received the free iPhone 7 and the free service and was like cool I have free service but turn around and the phone dies within 2 hours. I took the SIM card out and put it into my 12 plus pro and the app told me that it’s compatible and I find out I can’t make calls or text messages. Only way my service works is if I place my SIM card back into the phone they sent me to begin with. I talked to customer service a few times the waiting period is crazy long so you have to keep on calling until you get a person. And how you going to call customer service and you have no service 😑 Thank god I have a landline phone. I don’t recommend this service to anybody who wants a free service. Go ahead and bite the bullet and pay for a good monthly service.

John Doe 047, Aug 16, 2023

Broken promises

The cell service was great this was as actually the first time that I moved from one month to the next without data slowing to a crawl. That includes the hot spot. Now last month my phone was lost/stolen so I called in for a $25 charge to have my phone replaced. I loved my Samsung Galaxy 9plus and asked if I could receive the same. The lady said that there were plenty in stock so yes I should be getting the Galaxy. Yea Now you can imagine my surprise when I received a very very inferior cell replacement within a week it wa shutting down during calla anf freezing the rest of time i valled customer service more than once and disconnected after waiting more than 30 minutes. So my servicw hs been transferred to what i consider to be an inferipr company because company because of a cs reps broken promise. By the way the galaxy S9+ went on sale aa an upgrade for 99 tjhia month its no wonder there were so many in stock

kalbert13, Apr 09, 2023

HORRIBLE customer service

I wanted to order a tablet for my two year old received confirmation of my payment going through but never received any notification with the tracking number. Ive tried calling in to get more information on my package and they had me on hold over 30 mins just to hang up on me. The tablet was only going to cost me $10, so not much of a loss but i was excited about getting a tablet for my son so he could watch his cartoons while the adults have tv time :(Updating because i received a response on my previous post: so i actually did receive my sons tablet! lol, an it came earlier than i expected an he LOVESS IT!! i just wish they had a better tracking system, but other than that i LOVE this program <3 Helps keep my kids up to date & happy <3 Thank you!!

Kelia Cobb, Feb 08, 2023

Not pleased

I received my new phone, having switched from my primary service provider that worked great, to be disappointed. The service was awful. I had calling and texting capabilities, but not one bit of hope on data connectivity. Not where I live, nor anywhere else!!! I had provided all the necessary info to have my primary phone number ported to Airtalk, but my new phone did not receive that number at all. In fact, I was provided with a new phone number that was completely different than, even the local number to my area that is displayed on my account!! Weird. I would not recommend this company at all.

Kitty Kittens 369, Jul 16, 2022

Description

AirTalk Wireless® is a program provided by HTH Communications serving eligible American households. To participate in the AirTalk Wireless® service, certain eligibility requirements must be met, which are set by each State where the service is provided. These requirements are based on a person’s participation in state, Federal support programs, or by meeting the Income Poverty Guidelines as defined by the U.S.

Government. The service is limited to one person per household. AirTalk Wireless is powered by AirVoice; an FCC-licensed Eligible Telecommunication Carrier (ETC) which offers Lifeline, Affordable Connectivity and Emergency Broadband Service to eligible customers across America. Our mission is to provide the best customer service on the largest, nationwide 5G/4G network, a simple application process and top iconic quality phone brands consumers want such as iPhones, Galaxies, Google Pixels, Motorolas and more.