Total Wireless My Account
View in App StoreTotal Wireless My Account
4.8
Age Rating
4+
Seller
Tracfone Wireless Inc.Grow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
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User Reviews for Total Wireless My Account
Way better than a lot of prepaid services but still lots of bugs
Every month I seem to have to uninstall the total witless app so my new minutes, data will load. I have to keep adding my daughters phone. So a lot of data being eaten up right there They do not support hot spotThey told me after I spent a lot of money on a iPhone through them so I could do hot spot when needed, welp I guess we aren’t allowed to have that feature even though their website says they doI’m a lot happier with this company than trackfone, if you want a headache on a weekly basis switch to trackfone. I’ve done prepaid through a lot of services and cell phone companies. This is the best by far, I get Verizon service for a fraction of the price unlimited talk text 15 gigs of data 2 phones $64 a month. Before I was paying that plus more for extra data, one line.
Very misleading when it comes to points
I’ve been with total wireless for a long time and hadn’t had any real problems up until last yr. When I log into the it tells me I have 1,041 points (enough for a data add-on) but when I got to redeem or use them it says I have an insufficient amount. Now I looked at the “rules” and all and it’s says that it may take up to 30 days to post to account but my points availability has been sitting at 996 for months now and it’s very frustrating that I have to keep spending money when I could use the point system you all put in place. Please fix this issue and I will rate higher. Lastly, I can no longer log in with my Face ID.. idk what happened and yes I remember my password and all but you all keep tweaking certain stuff for nothing. I didn’t tell y’all I wanted to remove Face ID as an option but you all removed it anyway which is weird. It’s been a lot of weirdness going on with my account please fix these issues.
Total wireless
I love total wireless because it uses the Verizon Towers to get Great Reception no matter where I’m at as long as I buy my iPhone and on the total wireless box it has a V on the side of the box normally somewhere on the box it will let you know that it is connected to Verizon and the prices are so much lower than Verizon who I used to be with almost all my time when cellular phone came out the only thing I miss was the new upgrade every 2 years and my (ex-husband now) wouldn’t use his upgrade so I would get free upgrade every year well they would say it was free but to get the one that you wanted it would usually cost me 50$ but I don’t think they have upgrades anymore no contacts or no more deals like years ago so I definitely would rather stay with total wireless! Just wish they would have trade in deals with iPhones and iPhones sales and more was to get points Thank You
Disappointed with app
I have deleted and reloaded this app to my phone AT LEAST 3 times and it still does not show my active account on the Dashboard or any of my recent payments. I have talked to customer service several times about the issue, and they say the issue will be fixed after they take my payment but it still shows my account as Inactive. I would rather make my payment right on the app the way I used to without having to call in each month to make my payment. This all started happening when I added a line for my son, which normally would make you get treated as a good customer but that has not been my experience. I just keep getting the same response to delete the app and reload it, but that is NOT WORKING!!! This is a very inconvenient experience for me!
App + Customer service rip off.
So I have had total wireless now for about a year. Service was good at the giddy up. But now my phone drops calls. Data is useless. I had the 25 gig plan. Never went over my plan allowance. So this weekend I went to switch my carriers. Just to find out that total wireless locked my phone. I paid out of pocket for MY phone. This is not a total wireless branded phone. I spent over the 1000$ on an iPhone X. Just to be told by the other carrier my phone is locked. Called Total wireless to let them know my phone was locked. The rep told me that they don’t like the BYOP phones. Then asked me what type of phone it was. I told her iPhone X. Then she proceed to tell me that it had to go to a different dept. that I should here something in 24 to 48 hours. Which I really don’t understand how they can do this. So please if you have a. Non branded phone. Please don’t go with this company.
Misleading Website & Poor Customer Service
I tried recently opening an account with total wireless for two lines $60. First thing Total Wireless make you do is letting you check whether your phone is compatible. After putting this information , total Wireless says my phone was compatible . I then inserted the total wireless SIM card and followed all instructions .After one hour of trying to activate phone, both the total wireless desktop website and recommended app will not go beyond the compatibility check.I started to think Total Wireless is a scam. To check if this was true , I called their Customer Service. No human voice available . I then give Total Wireless a last chance by using their online chat .The experience of the system was frustrating . Associate , was not understanding issue and what I was going through and was doing the same device compatibility test. After a few minutes , I received a standard reply “I am sorry your phone is at this moment not compatible “.Phone ran on the Verizon network always and how would this even be possible . It doesn’t seem Total Wireless cares about making new customers and is falsely advertising that if your phone is Verizon compatible you will be able to use your old phone .
Can’t Activate 📱- suppprt will not help u
Worse tech support to date. Worse than Tracfone. Seems they have to avoid costing the company any money by helping you or they may get fired or something. You will not get your plan. Try your credit card company. I did but they later told the company all was good. I just wanted to have the phone make a normal phone call. It goes to a Verizon message. Luckily I have other phones and apps that can get around this non activated XR.Backstory 📖Bought a refurbished XR for Christmas; paid $35 extra for a 10Gb plan. Phone arrived but the PIN suppprt keeps asking me for is nowhere to be found. Not on the emailed receipt etc. Jan - my called is transferred over and over to different techs, phone says it’s activated - all calls go to a Verizon robot 🤖 who asks they you pay to make calls. Feb - 2nd support person says I activated the 10 gig 1 month plan for a day then cancelled it the next day. Thankfully the phone works over WiFi. 💡Get a cheap XR from them then sell it or trade it in.
An Actual Review of the App Itself
It seems like a lot of the reviewers here are mashing together their overall experience as total wireless customers. So I’m going to break it down.First, the service itself (talk/text/data) is absolutely *phenomenal* for the price. Especially for families. It’s Verizon reliability and speed at a fraction of what they will charge you. This seems to be what the 5 star people here are focusing on. Second, customer service is...well...poor. I’ve interacted with several TFW folks and most are genuinely trying their best. The problem is that their employer has set them up to fail with absolutely awful, archaic processes for fixing things. When hotspot rolled out last month, it took my guy over an hour of clicking away madly on his computer to get mine working. It’s ridiculous...but that price...So now the app...the thing that I’m actually giving the 2 star rating. It’s meh. It’s decently designed but it’s no more useful than the mobile website and it’s often unreliable, especially the widget. I basically never use it and would delete it if not for the semi-reliable widget. If it were reliable, it’d probably get 3 stars.So that’s it. Complete review. Thanks for reading!
Why isn’t my data add on not being applied?
I noticed my internet speed was horrible so I checked my account balance. It shows a red bar, indicating I used all of the 1gb of data. Which is accurate. However, I looked below that and I have a data balance over 13GB. Why? Why wasn’t my add-on applied when I purchased it BEFORE my LAST end-dates?I spoke to support and they said they manually applied it. I checked the app again and nothing changed. So I then turned off my phone and back on, waiting a few minutes to check once more. Nothing changed. I hard reset my device, wait a few minutes, and checked again. Nothing changed. I then made sure to check that everything is up-to-date. Everything was up-to-date. So I deleted the app and reinstalled it. Nothing changed. I logged out, deleted the app and all related data from my device storage, and reset my phone. I then downloaded the app once more, signed in, and nothing changed.I’ve tried on a different device, reading FAQ’s, plan details, etc. and still no way to get what I paid for. It’s happened before so now him thinking it’s intentional to make people accidentally buy more data, just for it to not be applied.. it already is dumb that I can’t get a refund for an add-on, so when this is going on I feel like I should just dispute it and part ways at this point. Especially after finding out GoogleFi is literally the same, except the prices make sense and GIVE more—in addition to 24/7 customer support.
Terrible customer service
I have been on a 2-line plan for over a year. I purchased a new phone whose IMEI showed as compatible according to the total wireless site, activated the phone and changed to a 3-line plan. Then the service dropped and after hours on the phone with customer service they determined the device was not in fact compatible due to something with megahertz - this information is not revealed on their site nor a common feature you’d look for when buying a phone. I reverted the plan to a 2-line plan immediately and got an email confirming this. I also returned the phone, paying the $35 restocking fee. I couldn’t return the SIM - out another $8. I was charged $88 for the new 3-line plan and have yet to see this charge reversed or my plan to reflect the change back to 2-line. I have called (can’t actually get someone - they’re busy), tried chats multiple times (again, too busy to respond), submitted feedback via their survey and asked to be contacted (twice) and wrote a letter - you know, with handwriting and postage. Terrible customer service. I will continue to request my money back. If 30 days pass with no response, I will be reporting this to the better business bureau. And the app is beyond glitchy.
Description
Here at Total Wireless, we have something new! Introducing the new Total Wireless My Account App! Now, you can manage your Total Wireless Account anywhere, at any time.
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