Volaris

Name: Volaris
Rating: 4.72152 (186064 reviews)

Travel

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Volaris

Travel

4.7

186.1K ratings

Age Rating

Seller

Concesionaria Vuela Compania de Aviacion, S.A.P.I. de C.V.

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User Reviews for Volaris

VOLARIS IS A SCAM

If I could give 0 stars I would. This airline just keeps getting worse. My family and I were flying out from Tijuana and arrived 2 hours before hour flight only for the representative to tell us that we were late and that our flight was canceled. We explained that we had already checked in but they would not let us board the plane and they gave us a flight two days later. TWO ENTIRE DAYS taken away from us from being with our family in Mexico. The day we arrived for our new flight they proceeded to tell us that we did not have checked bags and that were need to pay for our luggage. Apart from already changing our flight they charged over 1,000 extra for luggage we had already paid for. On arrival to our destination one of our luggage was damaged the luggage was broken and when we called customer services they said they couldn’t help because it was it was the airports fault and AGAIN that we didn’t have that special bag checked. Now as I am leaving they do not want to let my family board because of the broken luggage and we are being asked once again to pay extra for a luggage we had originally paid for. Point is don’t waste your money and time with volaris it’s the worst airline to fly with.

1;$!9/?3)@20/, Dec 16, 2021

Volaris

The airlines quality it’s up to the standers, but their website leaves a lot of room for improvement. They offer insurance for the tickets they are completely ridiculous. I bought insurance for my tickets and when I asked for the changes it cost me more to make the changes then the actual ticket and insurance together. If you Fly through them, do not buy insurance or any extra packages their advertisement is extremely deceiving. Pay for extra luggage at the window and nothing more. Do not buy hotel or rental cars which are the same when it comes to false advertisement. They advertise Car Rental’s for seven dollars a day and when you get there they charge of $40 insurance, so there is no savings. It’s about $40-$50 for an economy car, up to standards in the US but kind of pricey for a Third World country. Overall a good experience while flying, but I really bad experience when it came to redeem my insurances and pay for my rental car.

alma bailon, Feb 10, 2018

They only give you water

Like the one review I just read. I always book the minute I can. And they gave me the very last seat. In front of the bathroom. I fly Southwest Airlines. A few times a year. from Chicago. To Florida. Almost as long a flight. 3 hours. Or so. To Mexico City. And some real low fares, most of the time. And besides the two free checked bags. And one carry on. They give you two kinds of snacks. And sodas. Or other juices they have. But not here. When I asked the guy. If a drink was included. Maybe because of the engine noise. He did not hear me. But He did say yes. So. I opened the drink. While saying. What kind of chips do you have. He shows me two. I took one. They he starts pushing buttons on his hand held computer. And tells me. $6.00 I said that’s why I asked you if it’s included. He said no. I gave him back the chips. But kept the $3.00 drink. Because I opened it. One time later. They went by so fast with water. I did not even try to ask for any. On the way home. I said. Is there a charge for water. Again. No. And there really wasn’t. I will check other airlines next year. Before I book with them again.

Chicago Wayne., Apr 24, 2019

DO NOT FLY VOLARIS

This airline has the worst customer service ever. I wasn’t sure how many bags I was going to check in so I decided to wait until I got to the airport to check them in. Well at the airport they said the flight was full and I could board the flight but I would need to leave my bags behind ... I mean what???! That was after they had already charged me for printing my boarding pass. I then asked if I could get another flight, they said I could fly the next day but with out my bags again 🤦🏻‍♀️ But wait then they said “oh never mind there are no more flights”. They also suggested I have my bags shipped home. Where do they get these people from?!! ... I called the airline to see if the customer service department could help but guess what??! There is no live customer service rep, you have to email and wait to see if someone can help and either get a refund or a different flight. Don’t believe anything this airline tells you they make up rules as they go and they charge you unnecessarily for every little thing. Never again!!!

Don't Fly Volaris, Jan 07, 2021

Awful customer service.

First I was robbed from a seat I had paid online but was not given to me and was changed at the counter.Once boarded and being on the runway for over 35 minutes, the pilot announced that the aircraft had a computer issue that was going to be fixed in 15 minutes. Several hours later, we were still on the runway with the same issue and NO ONE giving us an explanation. I, along with other passengers, decided to get off the plane. NO ONE aided us with the process and refused to give us any refund or accommodations on another flight. I had to buy another ticket on another airline due to your non-compliance and lack of communication from your employees as to when the flight would leave and if the conditions to fly were optimal. The basic needs were not covered on the plane and there was not even water to use the restroom. This appears to be a usual practice of your airline. I expect a full refund of all the charges for this flight. I will also submit a complaint to the Federal Aviation Administration. This definitely was the trip of hell.

Dont fly Volaris, Mar 28, 2018

Do not get the app!!

Their service just keeps getting worse! They push for you to get the app for easy check-in, however, a new policy came in (info given from a volaris representative) where the app will automatically assign you your seat. The problem is if you have a different reservation number then your partner or family members it will not allow you to sit next to them unless you pay a fee. It will assign you in the middle or the end of a row with random people and if you try to move up one row it will still charge you! Also, if you check-in as soon as it is open you will be automatically assigned to the last row and the system works it’s way up. Calling their customer service phone is a waste of time, they will NOT help. This last trip the app would not allow me to check-in everyone, there was a glitch and it only gave me 1 boarding pass out of 3, I called volaris and they asked me try online instead of the app. I listened and a system notification came up that said “please call our customer service for assistance” I read it to them and they told me to try again in a few hours and hung up. Lastly, the flight prices in the app are not the same as the website so make sure to check both, one may give you a cheaper price.

Jess-ii, Aug 23, 2018

Volaris App / customer service

Volaris application not helpful at all I tried doing the check in for 2 passengers however I was unable to do so due issues with their app, a message comes up to call customer service for further assistance so I did. An absolute waste of time the representative who I spoke with mike from Ciudad Obregón was not helping at all. All he said was to try the check in on the website after I had explain to him that i was unable to do it either on the app or on the website I was referred to the airport which I find ridiculous if me the flyer want to expedite the process by checking in online and if the website or app isn’t available they shouldn’t give us the clients the run around that should be able to assist when you contact their customer service call center.Horrible customer service

joan s 90, Nov 18, 2018

Wonky

I fly Volaris about a dozen times a year and I enjoy the flights, check ins, etc but I just wish they would hire some competent people to sift through their app and website and get out all the kinks. When I book I have to use the website to find my ticket, then go to the app to try to buy it but I typically can’t and have to call and they can’t help because I’m a VClub member. It’s a real hassle. The app worked great till about mid last year then it got all wonky. I use it to check in and for my boarding passes but just last week I tried to get an extra bag checked in for myself and my two kids. It would let me purchase extra bags for myself and my daughter but not my son. Don’t know why, but it’s those kinds of things that make me down grade it’s rating. Sometimes the price is different too on the app compared to the website - typically cheaper, so that’s good but why they can’t just figure it out is beyond me. I’ve been giving this feedback to them for several years and nothing’s changed - if anything, it’s gotten worse.

OC Pilates, Apr 09, 2018

Extremely disappointed

I am very dissatisfied with the service you offer first of all there is never an answer from your airline no one to talk to. My family and I purchased tickets from volaris to fly into Guadalajara from Dallas drove 4 hours to catch our flight arrived to the airport 1 1/2 hours before flight departure and we were not allowed to board the plane they said flight boarding had already closed and would not give us our boarding passes. We tried getting our boarding passes before hand and couldn’t succeed doing it online. The lord was kind and allowed for me to arrive in Mexico to see my mother 1 hour before her passing away. This airline and their crew is heartless. You made us purchase 3 more tickets and send us to Mexico City where we had to spend the night at the airport to then catch another flight to our destination the next day. Sadly enough my mother passed away 1 hour after our arrival but I could of been with her long before if we would of been given our rightful opportunity to board the plane we had purchased the tickets for sense we were there with plenty of time to catch our flight. We lost our money but most of all were so sad to learn of how this airline works. You are thief’s!!! You sell tickets knowingly that you will make up all kinds of excuses for people to loose their flights. I will strongly discourage everyone I know to fly with volaris. You are awful individuals.

pynhdez90, Oct 21, 2021

TRASH !!!! HORRIBLE ! DON'T USE THIS AIRLINE!

I never write reviews, but this airline is absolutely horrendous. Our flight was cancelled due to weather conditions, but the staff failed to let anyone know about it until we got there even though they knew they were cancelling it an hour before! They told us to come back the next day for a flight at 11pm but didn't give us any info on our new boarding passes. They called once that day to let us know that the flight had changed once more to 1:30 am but still no boarding passes. And on the site it said that our first cancelled flight had left. After that the "office " was closed and there was no way to contact anyone in this airline. We showed up at the airport to receive help and they told us that all Volaris staff was gone and that they couldn't do anything about it. Never using this airline again ! Flights change all the time and that's fine but the service here is nonexistent!! And I should know I work customer service

Super_melanie, Nov 26, 2017

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