Icon Aeromexico

Aeromexico

  • Travel
View in App Store

Aeromexico

  • Travel
4.8
17.6K ratings
Age Rating

4+

Seller
Aerovias de Mexico, S.A. de C.V.
View in App Store

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User Reviews for Aeromexico

1
Disgraceful behavior from the staff in Mexico

We have a trip from Miami - Mexico - Mexico - Santiago. With the transfer in Mexico. We were paid in Miami full price for overweight of our luggage. Especially before we were clarifying this question with the representative manager of AeroMexico, and she wrote on our boarding passes that the all luggage were paid for overweight until Santiago (Chile). But staff in Mexico wanna enforce us pay again. In their website nothing common with that. Representative manager avoid to talk with us. Ridiculous. I will delete application of AeroMexico from my phone and never use this airlines again. Thanks, but enough! And in this pandemic situation they do not care about their reputation, when market is on the bottom... we will see Reputation is everything!

2SD ALEX, Jan 23, 2021
3
Issues When Traveling from USA

The app is great when traveling within Mexico or from Mexico, but the alliance with Delta for flights in the US makes it impossible to do anything with your flight. No way to see the seating chart, see the upgrade list, or manage anything about the reservation. It directs you to Delta’s app, who then directs you to the airport or gives a message saying “oops.”

CanuckWilMa, Jan 27, 2022
1
The app has a problem that does not display boarding tickets

While a layover in Mexico City I had my boarding tickets in the app, but the app stopped showing the second ticket so I could not go through connecting flights. I had to step outside and print my ticket and go through security checkpoint for a second time.Also the app, could not connect to Apple Wallet. Therefore I was not able to send my boarding tickets there. Overall, I like Aeromexico, but this time I have to say the app needs improvement, come on guys, having a boarding ticket is a basic user scenario.

Carlos Zq, Sep 06, 2018
2
The worse check in user experience

It seems like check in is going to be a breeze until you get to seat selection. You can't see which other seats are available and if you try to change your seat, it gets stuck. If you manage to make it to the end, it gets permanently stuck processing your check-inrequest. Terrible user experience (their website is even worse!). You simply CAN'T check in.

Frontera60, Aug 06, 2021
2
Worst check-in user experience

The app is extremely slow and takes a long time to load. It makes no difference if I have fast internet. I also had issues checking in and gaining access to my boarding pass after I checked in. I originally paid for a seat, but when I checked in, it said I didn't have one yet and would be randomly seated at the airport. This was frustrating, and I would not recommend either the airline or the app.

hdulce123, Mar 05, 2022
1
Impossible to make a payment

The app has been disfuncional for many years. I am a Platinum member at Aeromexico and have never been able to use the app to purchase a ticket, you go through the whole reservation process and it always fails at the end. Very frustrating !!!! Takes you back to the beginning to redo the whole reservation only to fail at payment again. Even with they new attempted fix with Click to Pay. Incredible that an airline is unable to get a simple payment right.

ManoloS, Jul 03, 2022
1
El peor servicio para clientes

I recently flew Aeromexico from California to Colombia and the experience was dreadful. The airline has no concept of customer service. Beginning with a woman at the check in counter who insisted that my carry on was too heavy. It weighed 14kg, and their website said 15kg is acceptable. She insisted that the limit is 10kg. Then, she snatched it away without allowing me to attach an address tag. Her entire attitude was that phony superficial politeness underscored by aggression.Flight attendants didn’t greet passengers upon boarding. Food was awful. No dinner even offered on the 2nd leg of the flight, even though it took off at 5pm.But the WORST is that I contracted Covid from two idiots sitting next to me, who both were unmasked and talking nonstop the entire flight. Not one flight attendant said a word to them, not once, despite repeated automated announcements that masks were required. After this experience I will never use this horrible airline again.

pde666, Aug 02, 2022
5
About time!!!

About time AeroMexico has decided to actually create an app where you can book, and check your Club Premier account and check in. Basically it took like 4 years, but they’re there finally, now let’s just hope the app doesn’t crash! Lastly, I just want to say thanks for finally creating something that works! :)

TAPIA55, Apr 04, 2019
5
Not good

This upgraded app is not working well. I’ve been trying to add a trip, check in and administer a trip to no avail. Keep showing an error message instructing me to contact the Call Center. I did and was a waste of time as they said that everything with my trip is ok and that I have to go to the counter to deal with it.

Weeklytraveler, Mar 04, 2018
2
Inconsistent products

I flew from GDL to ORD. I was told that I was on the list for upgrade to Premiere. Turns out there was NO premiere. It was all Turist class. The inflight experience was inconsistent without AVOD entertainment, no dutyfree shopping, no premiere class. I was very unhappy with how old and subpar that aircraft was. I think if there are markets that deserve an intro or different level of product, then there should be certain minimum standards, offer the plus seating, duty free should be standard on all international flights. Seat Back entertainment!! Who doesnt have it in 2019, WIFI! None of that was offered. I am not looking forward to flying home on the same old and tired plane. William RodriguezGold Medallion/elite Plus

willmora, Mar 17, 2019

Description

Our new app has your travel needs covered Download and check out all the new features! Book We’ve updated our design with you in mind. Book your flights faster and easier using your Aeromexico profile.

Home Screen Find everything for your next adventure: great deals for the best destinations. Check-in Flight departing soon? Check-in and grab your digital boarding pass to skip the line. My Trips Take control of your traveling! Review your itinerary and personalize your booking with additional services. Status Check flight status in real time. Profile Your Aeromexico profile keeps important information for personalizing your travel experience. Notifications Turn on notifications to receive regular promotions and updates on your flight status.

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