XCARET!

Name: XCARET!
Rating: 4.77414 (3728 reviews)

Travel

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XCARET!

Travel

4.8

3.7K ratings

Age Rating

Seller

Experiencias Xcaret S.A. de C.V.

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User Reviews for XCARET!

Bad service

I went on January 3rd to Xplor park. Purchase a picture package that they offer by showing you really good quality videos. They said it would be available the next day and only some pictures were NOT the “360” videos. It took them until January 11 to respond back to me sending links that didn't show the videos still. When I finally got my video I am so surprised to see the BAD quality of the video. In the videos the image is repeated on both sides. That is not "360".And at the bottom it's all distorted. My face, arms, everything. That is called FALSE ADVERTISING. Show something and not sell it. I repeat again, This video is not like the one shown as an example and I would like my money back. We are not at all happy with the product. Apart from the problems that we have already had from the beginning, not being able to access the videos and having to wait 8 days after our visit to get a response from you. I have now requested a refund over email and have been ignored .

_paulazamora_, Jan 11, 2021

Cubans were not happy!

The show was espectacular, fantastic… it was a truly manifestation of art, culture and real Mexico. Nevertheless, some Cuban people, that enjoyed the show were disappointed because we didn’t see our flag at the end of the show. Cuba and Mexico have a lot of history in common, we have been very tied to Mexico through the history. That was so disappointed. Thank you. Another thing. Stop been so ridiculous to force artists to were a facial mask… that’s too much. We couldn’t appreciate their faces. COVID is more than a simple mask.

Alsudeste, Dec 14, 2021

App doesn’t work …

A company that’s been around so long I has a scary poor app. You can’t enter information bc app doesn’t “save”. The discounts that’s offered don’t come up when attempting to purchase. You would expect a company that can rake in $100+ a person could afford an app that actually works! Can’t wait to delete this app. A HUGE WASTE OF TIME! I would NOT even recommend to my enemy … It’s that bad!

andtom, Jan 27, 2022

XCARET

The park is nice but not renovated, I visited this park 10 years ago and everything still the same no new attractions, the underground river used to have beautiful colorful fishes and now is just a dark river with 0 fish at all. The river ride on the wooden boat is so boring that to get there seems to be a waste of time. The idea is beautiful but if is over exploited this place will be a memory of the past pretty soon.

davidmerc, Jun 12, 2021

Fixed! - Doesn't work

Stuck on loading screenEdit: App finally updated just in time for my trip. Works great now.

dronomophone, Sep 12, 2019

Very useful app with 1 disappointment.

Found the app very useful in planning our Xcarat trip. Great for prioritizing our activities. Kind of wish prices were provided on experiences with additional costs. We went to Xplor today. Beforehand we looked closely at the experiences seeing from the description they were a little more adventuresome. There was NO MENTION of height restrictions within Xplor however when we arrived we were told our 5 year old wouldn’t be able to participate in anything. After complaining a bit and mentioned how the app misguided us the check in lady said maybe there was a few things she could participate in. My husband and I switched off the activites we wanted to do and then went on the River Cave Raft as a family. UNDER RESTRICTIONS FOR XPLOR NEEDS TO BE UPDATES WITH HEIGHT RESTRICTIONS. Especially where for examples it says Ambivious Vehicle: 2 adults & 2 kids. Thanks.

JessBaker, Jan 09, 2020

Review of XCARET!

My family and I come from New York City. We came to XCARET on vacation. It is very beautiful and very well maintained. They are super very clean and using all precautions and prevention of Corona Virus. They require masks all the time except when eating there delicious buffet food.They enforce and offer you Gel sanitizer everywhere also social distancing is all over the park. Everyone is compliant and staff is very nice! Excellent park. The show are worth every dollar spent and more. They are professional and spectacular. The buffet is fresh and delicious. We swam with the dolphins and it was a remarkable experience that we shall never forget. Thank you XCARET! For making my family happy during these COVID-19 times!

RnLola, Aug 23, 2020

Rude snorkel attendant!

It’s a beautiful place but the attendant at the snorkel equipment was very very rude. I asked multiple time for a kid size snorkel for my young daughter, he dd not want to give it to us, saying it’s all one size (there were blue mask for the kids) my daughter choked on the sea water the went in her mask, very bad experience! If you have kids bring your own snorkel gear!

The Echevarria Family, Jul 15, 2022

Xcaret, Xelha

In my 38 years of being alive and visiting world renown theme parks l have never received the most incredible customer service like I did at these parks. The staff is amazing very polite, very energetic, they definitely make the experience worth everything .just flawless...also I have never been to a park that is built in a natural habit . I cannot say enough good things about the staff the food the attractions.. if you go you will not be disappointed.Xosue

xosuee, Dec 30, 2020

Remarkable!

Can’t find one thing negative. They really did a great job and therefore deserve their 5 diamond rating without question. Great facility, together with the Xcaret parks it’s a grand slam home run!!!

zxbailey, Nov 25, 2021

Description

At Grupo Xcaret, we are committed to sustainability. At our parks, we have eliminated the use of printed materials, making our planet happier. Download our app, enjoy your visit to the most, and be part of our contribution to our Earth. • Get exclusive deals and benefits for purchasing with the Xcaret App. • Find valuable information about the 360° Xafety protocols we are implementing at the parks. • Direct access to your digital Tickets and enter easier to the details of Xcaret, Xel-Há, Xplor Xenses, and Xoximilco parks. • Have general information about Xcaret, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses parks and how to get there. • GPS maps to find all the activities you are interested in. • Watch what’s New at the parks, including Dream Activities, Shows, etc. • Find details of every activity with the schedule, restrictions, and important information. • Add to your favorites the attractions and events you want to visit. • Locate restaurants and check out their specialties and opening hours. • Call to book one of the Dream Activities after looking at its details. • Find in the map all the services at Xcaret such as antibacterial gel stations, hand washers, water dispensers, dressing rooms, lockers, routes, shops, snorkel gear rental, etc. • Search the included services at Xel-Há such as modules, dressing rooms, lockers, shops, water dispensers, towel deposits, snorkel gear, etc. • Search feature.

Find attractions, routes, modules, etc. • Choose your app language (English/Spanish). • For a personalized experience, create an account or login using your social networks. Note: some of the app features require your full name, country, date of birth, and email address, plus location data. For an easier login, the app will also need your email at your Account Manager. This app offers the option to receive push notifications related to your visit to the parks. To turn off these notifications, manage them in your device’s settings.