VA: Health and Benefits

Name: VA: Health and Benefits
Rating: 4.80459 (20137 reviews)

Medical

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VA: Health and Benefits

Medical

4.8

20.1K ratings

Age Rating

17+

Seller

US Department of Veterans Affairs (VA)

View in App Store

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User Reviews for VA: Health and Benefits

Useful but lacking

The app is very helpful in being able to quickly look at your claim status and any upcoming appointments. However, it is severely lacking in showing some of the same important information that is available on the website, such as any documents being requested from you, to be submitted by a deadline. Many Vets may not check the website on a regular basis, if they are solely using the app to check their claim status. Also, with the horrendous pace of snail mail notifications from the VA, having that info available within the app, becomes doubly important to be able see it in a timely manner. Also, it would be of great help if there were notifications, or if a badge icon would appear, to show that there is an update/change to a claim in progress, instead of the incessant checking most vets will do in the app, or web page on a daily basis.

BMWs1000rr-Rider, Apr 26, 2022

App needs tons of work

Not used friendly, too many redirects to get in, secure messaging is terrible, and the web version needs a lot of work which I’m sure you know. Tell less information and needs more information accessibility rather to make it look like a game. With the budget you would think you could hire some better programmers.I’ll wait a year or so before really using, if I do, because the desktop version gives more detailed options and you need a lot of work. I suggest hiring, onboard, or contract out across the spectrum of age and gender, (veteran and non alike) to continue to implement these new changes.Short version, the app is terrible and needs a lot of work. Keep trying you’ll get it.

burgerman44, Feb 01, 2022

This App is a huge time saver!

I’m very impressed with this App! It is intuitive, easy to navigate and contains information I never noticed in Safari with MHV. The ‘Letters’ feature is spot on. I immediately downloaded a couple letters for my records. I sincerely thank whoever thought of the Proof of Service card. It will make checkout at the hardware store, so much easier! 😉 I give this App and The VA App Development team a big thumbs up for Ease of use and Content😎Keep up the good work!

ddgrenier, Nov 16, 2021

Surprisingly better than I thought

Well, I must admit, the VA has came along way since I got out of the military many years ago. I used to hate having to do anything VA related because of the service being so poor and slow.I expected this app to be the same. Luckily I was wrong and this app helps quite a bit. Sure, people can get on here and say what could be better, but they are probably brand new and don’t know what the VA used to be like haha.Good work VA, keep improving! It’s noticed!

Facepoker123, Aug 03, 2022

Missing Explanation for Backlog

I chose the direct review process because it was presented as only taking up to 12-months for a decision. It’s taken far longer than 12-months. In this time I have never received any status or explanation for why it’s taking so long, and eBenefits just keeps saying that it’s awaiting to be sent to a judge without providing any kind of timeframe. Yet, when I view VBA’s metrics, it looks like the average time for a direct review decision is still 246 days. I’ve contacted VBA twice, once no explanation was provided the second time VBA didn’t even return my call. All this and the news from VA is always just showing leadership patting themselves on the back and telling everyone how great VA is doing with everything.

hshsjskdlfja, Nov 20, 2021

Great service but still a lot of work to do

1) Horrible connectivity issues. The CYA boilerplate that Safari and Macs are not fully supported is unacceptable in 2022.2) Looks like they used the Army M1A1 approach in building this app. They crammed everything into one space, making it ok at most things but not great at anything, while also leaving out features that all of the users want but that the contracting manager failed to include in the Statement of Work. I’d love to know what user testing looked like during development, because it looks like it was built to satisfy the VA’s needs and not the customers’. 3) More to add, will edit this later.

MileHighDevs, Jul 20, 2022

Really helpful

As someone who frequently uses the VA website for disability claims and healthcare, this is a huge timesaver. I read in another review that there might soon be notifications of medical appointment changes. This would be huge since I’m usually not told when an appointment changes or gets cancelled. The only improvement I would like to see is an ability to refresh the status of a disability claim. For instance it is 4:30 in the afternoon now but it is showing my most recent status from when I checked it at 10pm yesterday. It seems you can only check it once per 24 hours with the app. This is fine most of the time but when they are getting close to publishing a final decision, I’d like to refresh more often. As it stands, this is now pushing me back to the website daily.

mjgshshejn, Nov 11, 2021

Good Start But…

UPDATE QUESTION: Any update on adding prescription information and ability to reorder prescriptions via this app?I appreciate the VA coming out with an app like this and it is a good start. However I have a request. It would be nice when I get to my health information that I would also have a link or a tab where I could check my prescriptions and refill prescription without having to be directed to the website to log into my healthevet and do it from there. It would just streamline the process really nice. Please consider and thank you!

Ncraximus, Nov 07, 2021

My Sanctuary

I cannot express how much the Veterans Administration in Richmond Virginia has turned my life around making me the man who I am today. I love being a Marine and the integrity it is taught me to be accountable and respectful to others. Problem is, it was a journey that text my soul and my body. The Doctors, Nurses, Specialist, Assistants (not to mention all the supporting roles that interact with we Veterans) at the Veterans Hospital in Richmond have been instrumentally and spiritually and helping me grow and rebuild my body.Whereas I’ve heard many veterans have challenges that have resulted in given opportunities for their individual growth; of the almost 25 years I’ve been going to the sanctuary I’ve had nothing but outstanding treatment.This new app has been another tool that has giving me the opportunity to submit this declaration, that I want the whole hospital to know, this is one Veteran that absolutely loves everybody who has done nothing but give and helping us (& me) in rebuilding our lives. From the deepest parts of my body, thank you for everything you have done for me and mine. God bless you all.OohRah, GitSum. SemperFi!!! 🇺🇸👍🏻 Phillip Mason Burroughs, US Marine Veteran

Phillip M. Burroughs, Mar 20, 2022

Great job! However…

This is an awesome app, however there are some room for improvements. 1. It will be better when you check your appointments, you also have the option to make an appointments. 2. A feature where you can view the detailed of the visit. Ex. Your problem, what the doctor orders on the visit (Lab test, Ct scan, X-ray, MRI, etc.). 3. Also, a Directory where we can see the specific phone number of every department we like to make an appointment. (Radiology Department, Physical Medicine Department, Neurology Department, etc.). Overall good job.

Po0rguy87, Jan 06, 2022

Description

The official VA mobile app helps you manage your VA health care and benefits on your mobile device. Use the app to manage common tasks like checking your claim status, communicating with your VA health care team, and accessing your VA benefit letters. Features include: Biometric Sign-in - Use your phone’s built-in security features — like fingerprint and face recognition — to securely access your information.

Claims and Appeals - Check your claim or appeal status. - Submit additional evidence from your mobile device. Appointments - Check or cancel your VA health appointments. - Easily add existing appointments to your calendar. Secure Messaging - Communicate privately with your VA health care team. Letters Download common VA letters and documents like: - Benefit Summary and Service Verification Letter - Proof of Service Card - Commissary Letter Profile - Check your disability rating. - Update your contact information. - Update your direct deposit information for disability compensation and pension benefits. VA Vaccine Records - Review your COVID-19 and other VA vaccine records Facility Locator - Find VA facilities and services near you. Veterans Crisis Line - Quickly access the VA Crisis Line. Need help with this app? Call us at @800-698-2411 (TTY: 711). We’re here 24/7.