myPhonak

Name: myPhonak
Rating: 1.95798 (1285 reviews)

Medical

View in App Store

myPhonak

Medical

1.3K ratings

Age Rating

17+

Seller

Sonova AG

View in App Store

Price Intelligence:

Average for the Medical category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,518

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Medical category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for myPhonak

2022 update is a step backwards

The recent update (August 2022) is a mess. I’m too, have had many opportunities to install, uninstall and reinstall the new app. Although both hearing aids will pair with my iPhone, only one will pair consistently with the app and stay connected. The left hearing aid will pair with the app and disconnect within seconds of pairing. The TV connector part of the app fails more often than it pairs. My experience with the previous app was very positive. Strangely, everything worked fine! The new upgrade destroyed all that positivity. Something needs to be done with this failure guaranteed app release.ADDITION: I have installed, uninstalled and reinstalled this useless app numerous times. It’s too bad that this app fails to function properly with Audéo P-90 hearing aids. The old app never failed. The app developer has to know that the app isn’t helping almost 400 users. What we need is an app that quickly connects and stays connected with the hearing aids and then operates correctly with the aids. If one needs an app that will disconnect one’s hearing aids and then become useless, this is it.

artist, Sep 19, 2022

Terrible app

The hearing aids are great, but the app is absolutely terrible. Like >50% of reviewers, I do not want the app to revert to AutoSense after any/every Bluetooth interaction. FIX THIS.In the same vein, the “mute” feature on the app is worthless if you use your iPhone to do anything. If you mute your aid(s) in the Phonak app and *anything* comes in via Bluetooth, the aids … you guessed it… revert to AutoSense (UNmuted). If you want to see how ridiculous this is, try muting your aid(s) in this app and then opening Google Maps. Are you surprised that it’s now unmuted? Yeah, me too. Okay, now switch back to the Phonak app and mute the aids again. Go back to Google Maps. Unmuted, again? Yep! Don’t bother trying 50 more times (like I did). Same result: Every. Single. Time.Note to Developer: please don’t reply with a canned message (e.g., a cut/paste of another reply already posted). I identified specific flaws, so I’m looking for specific solutions. (A specific solution is providing me with the date by which I can expect a software update to fix the flaws.)

Ad Portas, May 22, 2021

App is ok would benefit from these improvements

Please include the following into your app. Full control to adjust anything when streaming thru Bluetooth example phone calls, listening to music or watching any video online; being able to adjust the bass, middle, treble, noise reduction etc. Add Wind reduction control and front focus feature for loud environments to be able to hear the person that's directly in front of you. Show a diagram of the the speech focus so a user can see how wide or narrow you're adjusting to. If streaming thru the tv box, make user have full control bass, middle, treble, noise reduction etc. My hearing tends to fluctuate alot, cochlear hydrops. Age 39. Some days I have to make adjustments thru the app however when making those adjustment for that day it would be nice let a user decide to click on/off auto sense for that particular setting the user created to adjust to the environments. I believe these suggestions would greatly enhance a user's experience using the app. Especially with those with fluctuating hearing loss for the ability to have full control.

AlwaysBmore247, Jun 05, 2023

My Phonak App

This app doesn’t work at all with my hearing aids. The app all by itself changes the settings on my hearing aids and I loose the focus I had it set it on. Phonak has no instructions how to use this app, no manual. I am disappointed in these hearing aids. They change the volume, loud sounds raise the volume, soft sounds turn down the volume. Isn’t it supposed to be just the opposite? It’s like they built hearing aids and an app, but never tested it or write a manual. If you purchased these hearing aids, good luck.That was for your previous app, the comments below are for your latest irritation of your “app”Since I got this new app my hearing aids are stuck to your Bluetooth and the widget stuck to my iPhone lock page with “R- Phonak hearing” stuck to the widget stuck to the lock page even when it is not streaming it steals all my ability to hear people speak like my wife is talking to me from 3 feet away and my hearing aids don’t pick up her speech at all because I am stuck to the Bluetooth on the iPhone when it is not streaming, just a world of silence. I wish I had never purchased this $5000 hear aid.

BC Buz, Jul 19, 2022

Ok - Bad - Worse August 2022

When I 1st began using MYPHONAK in August 2021, I was totally happy with functionality-stability-utility, and a bit baffled by all the poor reviews (assuming it was just user errors.) That said, the latest version, in conjunction with IOS 15.6 is a disaster. Problems with pairing, maintaining pairing, portions of functionality grayed out (won’t go into details here - everyone else has.) Suffice to say that 3 tech support phone calls (no help,) subsequently following Phonak instructions for re-installation & re-pairing multiple times (again, to no avail) have been a bit disconcerting. LOVE the Phonak Naida P90 -UP ha’s, but Phonak should consider hiring a new team for the creation & care of this app. It makes The whole brand look bad…

BKJPJ, Aug 05, 2022

Phonak App

I have the Phanak Marvel Hearing aids which are awesome! First time user and have had them for a month and a half. The Phonak app has major issues. My audiologist has preset personal settings for me. The Phonak app will change them to a default setting where all the settings line up in a row. I can tell because noise like wind, ac vent noise, or traffic are so loud it sounds like a hurricane of white noise.It does this daily, and the only fix is to delete the app, reinstall the app, and re- pair my hearing aids. It will then have my personal preset setting back in place until it wants to reset them back to a default setting again. Even if I manually adjust them close to my saved personal setting or hit comfort, it will only stay if I leave the app open. As soon as I close it, it goes back to a default setting. Also if I leave the app open and I receive a text, it will go back to the default settings. After a month and a half I’ve only had my personal settings last more than one day twice without having to delete and reinstall the app. TODAY I HAVE HAD TO DELETE THE APP, REINSTALL THE APP, AND RE-PAIR MY HEARING AIDS 5 TIMES in a 8 hour period ! This was during a Law Enforcement Negotiator training session. Luckily it was not an emergency call out! However, at this rate, it’s just a matter of time.

Blueline Wolf, Sep 17, 2020

Shame on all of you!

My mom is 90 years old. Ninety. She’s half way through her warranty on her phonak hearing aids and was doing just fine on the old app. Now: completely unusable. We spoke directly to Phonak consumer line to say hey, features and functions in her user manual that she used are no longer available in this new app! We were told too bad, you have to make it work. That was it. Do you have any idea how hard it is for older people to have to get out of the app, relaunch it, try to get it connects to both hearing aida via the app is?! Shame on you! Was there no user testing? Like REAL older users? She thinks she has to get new hearing aids after spending several thousand dollars on yours just 18 months ago. Ya ya follow the link and share what’s wrong. What’s wrong is clearly outlined in other reviews plus you just decided to eliminate functionality that was sold to her and that she used every day to be able to function in different environments!!!!! She lives independently but this change has left her dependent and defeated. Please please fix this!!!

cactusscribe, Oct 28, 2022

This version is Buggy

This new version was automatically installed to replace the previous version with pairing to my hearing aids lost. I followed the posted directions to pair my hearing aids to the new app. All goes well to the point where both left and right hearing aids are displayed to connect. I can only select one or the other. As soon as I select one it goes off and pair but I cannot return to pair the other one. I have repeated the process several times and I can pair only one hearing aid; either the left one or the right one but never both.Another gripe I have is that there are 3 paired connections: 2 for control and 1 for streaming. They are cryptically labeled. I think better labeling or explanation of their purposes would help users understanding.

Even 8, Jul 19, 2022

Constant “Internal error” messages when trying to tweak a customized program

1) Like many other reviewers, it is annoying when a call or text or anything switches the program back to Automatic.2) But the real hassle is once I’ve saved a customized program, if I go back in to try and tweak the settings for that program (or even just to look at its settings) I get “Internal error We are sorry, something unexpected happened. Please restart your hearing aids, reset your Bluetooth connection and try again.” Following those instructions does not help. Searched the web and it said to do all of that but also uninstall and reinstall the app. This of course loses all customized programs and I have to start over. I’ve done this 3-4 times and it seems to resolve it until the next time I close the app and then start the app again later... Then trying to view or tweak any customized program again starts throwing the “Internal error” message all over again.3) Having the app constantly return to the Automatic program (see #1 above) wouldn’t be so bad if I could customize the Automatic program. But you can’t do that. If you customize Automatic, you always have to save it under a new program - you cannot overwrite the settings for Automatic.

FergyR, Sep 02, 2020

This app is so awful it makes the HAs a bad choice

This app is the means by which a user controls the HAs so it does make a massive difference in overall product quality. The litany of flaws is well documented in the other ratings, and I know from my audiologist and the Sonova sales guy she connected me to that the company has hard this loudly and repeatedly from the customer base. But no result. They say ‘we will let the developers know’!! The company has the financial resources to fix this, and I figured they would, quickly, when I got them 6 months ago. I think it is becoming apparent that it is not just the app and software but hardware too. Stay away.UPDATE: Got the stock response of in summary: ‘send us more details and we will look into it’. As if they don’t know the problems! I will amend my review: hardware is probably ok, the app and software are so awful Sonovo management is either incompetent and inattentive or doesn’t care. My stay away conclusion is just reinforced by the response.

Festus J., Jun 23, 2023

Description

"The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.* The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in.

Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. * Available on Paradise Rechargeable, Audéo Fit and Lumity devices ** Available on Audéo Fit only ***Available on Audéo Fit and Lumity devices Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. Hearing aid compatibility: myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity. myPhonak can be used with: Phonak Naída™ (Lumity) Phonak CROS™ (Lumity) Phonak Audéo Fit™  (Lumity) Phonak Slim™ L (Lumity) Phonak Audéo™ L (Lumity) Phonak CROS™ P (Paradise) Phonak Audéo Fit™ (Paradise) Phonak Audéo Life™ (Paradise) Phonak Virto™ P-312 (Paradise) Phonak Naída™ P (Paradise) Phonak Audéo™ P (Paradise) Phonak Audéo™ M (Marvel) Phonak Bolero™ M (Marvel) Phonak Virto™ M-312 (Marvel) Phonak Naída™ M-SP (Marvel) Phonak Naída™ Link M (Marvel) Phonak Audéo™ B-Direct*** ***Advanced Remote Control and Remote Support not available Device compatibility: iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak. IOS is a trademark of Cisco, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. "