This is a terrible company to do business with. It’s impossible to reach anyone by phone for any reason. We had a corporate account for many years and we were happy with it. For the past three years, however, we’ve been getting auto-renewals on this Zombie account. We tried to cancel last year by writing them and asking to have our account closed. No luck. This year, we invested more time. After about a dozen chats with some sort of automated bot, we finally got an email from an actual customer service person. I gave them the card number that was being billed PRIOR to the charges posting, but they wanted to know the last 4 digits of the expired card that was originally entered (which, of course, we haven’t had access to for years). They had no other way to cancel the account, so we’re stuck again paying for premium access for something that no member of our organization logged into for 36 months. When they started, they were the only show in town, but now there’s no reason to put up with this level of bad service. Their poor service is actually a convenient way to fleece you. I have posted a “do not accept charges from this company” on all of my cards as well as the twelve other members of our organization, so nobody’s getting billed for this next year, but we’ve apparently singed on for another 11 months and 23 days of something that we have clearly told them we do not want and cannot use.
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