It is an extremely rare thing for me to leave a review… especially a bad one, but I felt it was necessary in this instance to do exactly that.I purchased diamond packs - three in a row - one Saturday evening while playing Sunrise Village, and I received only two of the three packs I purchased. After waiting two full days to see the third pack show up in my account, with no luck, I requested a refund from the App Store, and after review, the App Store refunded my money two days later (keep in mind, that is a total of 4 days for InnoGames to credit my account with the diamond pack I never received). InnoGames promptly put my diamonds into a negative state, so I can no longer advance in the game, and after going back and forth with their customer service team, was simply told - WITH NO PROOF - that I did, indeed, receive the third pack … which I did not. I also let them know that if they could provide proof that they did credit my account, I would be more than happy to contact the App Store and have them reverse the refund. No effort was put forth on their part to give me proof … just their customer service team telling me, in a message, that I did receive the third pack. No proof at all.In conclusion, this is a buyer beware message - DO NOT make any purchases with InnoGames if you decide to play any of their games - if you do not receive what you purchase, they will be more than happy to simply steal your money.