Singapore Airlines

Name: Singapore Airlines
Rating: 4.57121 (26682 reviews)

Travel

View in App Store

Singapore Airlines

Travel

4.6

26.7K ratings

Age Rating

Seller

Singapore Airlines Limited

View in App Store

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User Reviews for Singapore Airlines

Bad Experience Design

First things first, I say this all as a designer myself.This app is badly designed. It doesn’t load quickly, there are many elements that aren’t properly scaled, the user interface is not completely intuitive.Beyond aesthetics and user experience though, the bigger problem is that it also doesn’t load quickly AT ALL and has glitches. I was unable to check myself in, and upon calling customer service they too were unable to help to figure out the issue. Additionally, the app does not display layover information, or how long each flight is, which seems too important to miss out.

AKTACVIDOKOH, Aug 30, 2019

Sadly, the Best Airline has the worst App...

The UX design for this app is horrible. You’re better off just booking your flight directly from your laptop and not this appVery slow to respond. Though you are asked for your login credentials with in the app, when booking flights it redirects you to the website where you are asked AGAIN for login credentials. This is a hackers dream, a ‘redirect’. I would definitely NOT store my credit card or passport information with in this app.Very disappointed with Singapore, I would expect one of the best airlines, best customer experience to have one of the best apps providing one of the best user experiences.

Bladerunnin, May 25, 2019

1 star when it could be 4

The fact that their chat service doesn’t allow autocorrect and thus troubles you to correct spelling all the time is extremely frustrating. Despite having told their customer service to raise this with their app developers multiple times for the past 24 months, they haven’t done anything with it and it shows me, that SQ doesn’t care about wasting its travellers’ time and has no problem with this nuisance. It’s 2023, how can you not have corrective spelling on your live chat is beyond me. It’s the most basic thing. Additionally the app continues to crash when staying in the live chat for over 10-15 minutes. Had to start the same conversation over 3 times. Luckily I gave the last agent my number in case the app would crash (which it did!) so she could call me (which she did). Also can’t seem to login on the app since a few days. The Face Recognition gets activated, but despite it saying it’s OK, it not OK, as I cannot see my Account Details. 1 star for that. Otherwise potentially 4 stars.

China.Expat, Jul 24, 2023

App needs work

Although Singapore airline is the best airline in the world. Even coming from a Malaysian. The app is missing some key things that other flight app offer.For one, boarding pass is only available 1.5 hrs before boarding. Why??? Many other apps provides them regardless.2nd, the lack of implementation of adding the boarding pass to Wallet is annoying. I really hope this app can be as good as the food on the plane. Thanks.

Colvinang18, Aug 27, 2023

Check in online awful

I tried checking in on my Mac via the official website. When it came to giving passport details, it didn’t have the United Kingdom as an option. When I did the checking via my iPhone 6 on the official APP with a good WiFi connection, it was very sluggish each time I tried especially when trying to input my emergency contact country and phone number. The whole experience was horrible. I suggest you look at the online APP of Air Asia which always works smoothly and easy to use. Come on Singapore Airlines!

David Calypso Phuket, May 19, 2019

An App that was Just good!!...now better

Does what it says it will do. Some interfaces are still clunky, but good all round.Updating my review from before. I have high hopes for this newly launched app. Much faster, the interface is more consistent across pages and tabs, font style presentation has been cleaned up and overall has more slickness. Haven’t yet tried to book flights. Check is certainly much much much smoother and not even a little aggravating. Kudos SQ for catching up.

drjoengUS, Oct 22, 2019

Singapore always gets me Home

It’s been now twice since US airlines have left me out hanging to dry — and each time, Singapore Airlines has taken Home and back. I’ve been making trips to my second home, Malaysia, since I was a child. It was only in the past six months in which a particular airline has either A., A poorly planned itinerary, or B., airlines tickets with myself and my 10yo son were booked on two different flights. For A, I received a call stating that I need a visa to enter Japan, so I had to burn the ticket. I used Singapore Airlines to get me Home the first time. For B, I got to Narita and had a transfer in Haneda. Got to Haneda and they informed me my son’s ticket and my ticket weren’t reissued at the same time, so my ticket was canceled and his we had to miss the flight. So there I was again, stuck — again, both times, I’ve used this phone app to make booking so painless and SQ was able to save my vacation. Nowadays, I don’t even care about the burned tickets; I will NEVER EVER use another US airline to get me to Asia. Thank you so much! Beautiful application with slick feel. As someone in IT with 10+ years experience — this is how it’s done. Everyone else take note, as all integrations work seamlessly. No lagging and infrastructure is tip-top.

ghaffar23, Jan 09, 2023

Customer service is non-existent

Seriously, non-existent. It’s not that their customer service is bad, it’s that they DO NOT HAVE customer service. My name is incorrect in some parts of their system. I’ve been trying for two weeks (via web form, chat, and phone calls where I waited on hold for 2+ hours) and it is IMPOSSIBLE to get any help. Singapore Airlines sells tickets and they have nice people staffing the ticket counter at the airport, but in between those two things is absolutely nothing. Now my flight is tomorrow, I’m unable to complete the online check-in, and I have no way of contacting anyone to fix this problem. I will never fly with this airline again.

kv755457754466456444, Apr 04, 2022

Lvic36

Singapore flight was fine but the way they handled us last May, leaves me selecting other airlines. We booked our flight through Singapore airlines. They put us on Alaska airlines for the first part of our trip. We were to catch a connection in California which was then to bring us to Singapore. Alaska was running 15 minutes late. I contacted Singapore air and Alaska air. They assured me I would make my connections. However, when arriving in California, both Alaska air and Singapore air did not offer any assistance in getting to our connection. We arrived to the gate 15 minutes before flight take off but because they closed the door, we could not board. Singapore gate attendant was rude and told us we needed to sleep in the airport and they would get us on a flight the next day. It was our 40th Anniversary and we were to be in Australia to care for our grandson while my daughter was in labor. Singapore air didn’t care. They refused to allow us on the flight, which sat st the gate an additional 10 minutes while we were sitting right there. They refused to assist us in getting a place to sleep. Finally, Alaska air offered to put us up for the night. We did not book through Alaska air but they were the one who came to our help. Singapore air, who the entire booking was through, did nothing. Gate staff was very cold and rude. We will not fly with them again

lvic36, Apr 19, 2023

SIA is terrible

To whoever wants to read this: Singapore Airlines website, app, customer service, technology in whole are absolutely terrible. I truly do not even know where to begin on how frustratingly difficult it is to accomplish simple tasks like booking a flight. I tried to book on the website which did not work because there are continue buttons that do not work with no explanation why. So, I try the app and get to the payment option which did not work for my visa or Amex. So I try to Chat with Kris which gives me the message that I need to call Customer Service. I call customer service and the automated message tells me the hold is over an hour because of the pandemic and to chat with Kris. I don’t have enough expletives to describe how bad this experience was. Dear SIA - I hope you get your customer experience together. It is complete trash.

notafanofSIA, Feb 26, 2022

Description

Get ready for a greater experience from booking to boarding and beyond with the SingaporeAir app. From user experience to personalised features, our app is designed to be fast, intuitive and a delight to use. More features will be progressively added in future updates, but here are some key functions you can enjoy now: 1.

Explore, be inspired and get the latest deals on the go Where to next? Discover the latest fare deals to your favourite destinations. Planning your next destination has never been easier. 2. Search, book and manage your flights Search and book flights to your next getaway with Singapore Airlines or one of our many airline partners. You can now use your KrisFlyer miles, Apple Pay and Alipay to book your flights and preferred seats. Receive updates on your upcoming trips and pre-select your inflight meals and entertainment. After that, all you need to do is sit back and relax. 3. Skip the check-in queues To prepare for your trip, stay updated on the latest entry requirements with our travel advisory. Skip the queues at the airport, check in and download your boarding pass* on our app before departure. Select your seats and browse our digital menu to see what’s served onboard. If you are departing from Singapore Changi Airport, generate your baggage tags on our app* during check-in and track the status of your baggage. Simply scan your mobile boarding pass at the check-in kiosks to print your baggage tags and proceed to the automated bag drop counters to deposit your checked bag. 4. Manage your KrisFlyer account Log in to your KrisFlyer account to keep track of your KrisFlyer miles balance and expiry, transaction statements and PPS value. PPS Club members can also connect with our customer support team via PPS Connect**. 5. Experience the future of flying Find out what’s playing on our award-winning KrisWorld inflight entertainment system. Curate playlists on your app and pick up right where you last left off between flights, or view your flight’s progress***. *Subject to regulatory requirements **This service is currently only available for registered PPS Club members with valid Singapore mobile numbers *** This feature is available on A350 and selected Boeing 777-300ER aircrafts Please also note that by downloading the SingaporeAir app, you agree to the terms and conditions, including the privacy policy, which can be found at http://www.singaporeair.com/en_UK/terms-conditions/ and http://www.singaporeair.com/en_UK/privacy-policy/