CDG Zig – Taxis, Cars & Buses

Name: CDG Zig – Taxis, Cars & Buses
Rating: 4.56696 (1247 reviews)

Travel

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CDG Zig – Taxis, Cars & Buses

Travel

4.6

1.2K ratings

Age Rating

Seller

ComfortDelGro Corporation Limited

View in App Store

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User Reviews for CDG Zig – Taxis, Cars & Buses

Credit Card Payments Suddenly Stopped Working

I urgently needed a cab but when I tried to book one, I got the message that the card wasn’t accepted, or some message like that. When I tried to open the credit card manager, the app displayed the circular processing sign, then nothing. Tried seven times but received the same results each time. In the end, I had to activate my PayLah in order to make the booking and payment.

1Deadpixel, Mar 13, 2023

Not very good

This app needs a LOT of improvement. Here are the main issues:- first, many common locations, buildings, points of interest, etc. do not readily appear in the search function when entering information, causing unnecessary time and effort to enter a destination address.- after getting a taxi, the taxi location is not updated dynamically in the map and usually stays static for quite a long time. - taxi drivers do not communicate through the map with chat, and only a phone contact is available.- In addition, there seems to be a high cancellation rate for drivers, many minutes after securing a taxi.

5683deltium, Feb 20, 2023

When it works it’s good, when it doesn’t it’s beyond terrible

When the app is working well it’s Avery easy process. However, I often have to delete and reinstall due to crashes, drivers cancel trips while on the way, and the time estimates are way off. Also there seems to be an issue with the gps tracking of cabs where it lags significantly.

Ginngerpoo, Nov 04, 2022

So called promotional offer …

So these guys were advertising a $5 voucher for first time users luring one from Grab. The discount turns out to be total rubbish, they bump up the fare by $5 and then apply the discount so you are actually paying the standard rate. Such a bad practice. Otherwise the app works just like any ride sharing app.

juanbigburrito, Dec 02, 2022

Hidden 10% admin fee

I like using comfort taxis when the price is comparable to grab/gojek because normally they arrive faster and know where they’re going. But I’ve noticed a 10% “net admin fee” recently on my receipts, which quite frankly annoyed me and makes the comparable fares no longer that comparable. Sneaky money grab if you ask me. Tell me the full fare up front instead of sneaking it on me at the end on a receipt you know I probably won’t read.

koontzt, Nov 12, 2023

Trip canceled without reason and refund

This is the first time using this app and the experience was horrible.I booked a ride and it showed the driver had arrived. However, we can’t find each other . I tried to find the location but the map and icon of the app wasn’t clear enough ( the icon that shows the car was in a building almost the center)So I tried calling the driver . He hung up the phone right after he picked it up. Then the trip was canceled, but the payment still existed . Couldn’t find a way to communicate/ refund. This is ridiculous.

m27932793, Sep 20, 2023

Functional

Pretty good features for booking a taxi and paying, with the possibility making several stops and updates & communication from the drivers. Taking away stars for the broken functions of updating phone numbers and logging out (just a spinning loading screen).

Mercurous, Apr 02, 2023

Crazy cancellation rate

I get cancelled by the drivers on average twice each trip! Somehow the policy probably doesn’t have any mechanism in place holding the drivers responsible for fulfilling orders they take. The worst cases are that we paid extra $8 for advance bookings and the drivers never came on time (only called like 10 min in advance saying they are far away from our address…and this happened twice already). Don’t know what’s the point of the advanced booking then. Very bad experience.

N. Mao, Jul 19, 2023

Horrible product design

This is ridiculous. I was in a hurry to get a cab and when I opened the app, it forced me to input my email and verify it. What was the product design team thinking? Most people who use ride-hailing services are in a rush, and yet at a critical moment, the app forces users to waste time. Moreover, why do they need to collect email information when they already have my phone number? This app is a complete waste of time. I only use it as a backup when Grab is unavailable, but I won't be using it again in the future.

Noiwontchange, May 07, 2023

International phone number

This app does not function with a contact number outside of +65. Getting transport here is difficult already, but this adds another layer of problems. I’m not the first to say this in a review of this app and I wonder what has been done for the people who got feedback and were asked to send an email. Consider this your email and repair the app, please.

o710oclint, May 19, 2022

Description

CDG Zig is the one-stop App for all your lifestyle and mobility needs. Previously known as the ComfortDelGro Taxi Booking App, we are part of one of the world's largest land transport companies in Singapore and six other countries. Download CDG Zig for the first time to grab a $3* ride promo code now!

Explore our all-new App shopfront and features 1. New App shopfront - Convenient access to our various features all at one place - Enjoy an enhanced user interface and experience 2. Car Rides - Be able to see nearby drivers whilst searching for a ride - Track drivers' real-time locations and routes before and during the ride - See estimated pick-up and drop-off timings 3. Deals - Enjoy discounts across categories such as beauty and recreational activities - Keep track of all your current and past deals 4. Bus Rides - Book a bus for private events and gatherings - Choose from our variety of 10, 19 and 40-seater buses 5. ZigRewards - Join the free ZigRewards membership to enjoy membership benefits - Earn ZigPoints when you book Car or Bus Rides, make trips via the Pay for Street Hail feature, or purchase Deals - Use ZigPoints to offset fares on Car Rides and to redeem ZigRewards 6. Activities - Track your current and past activities across Car Rides, Bus Rides, and Deals - Send e-receipts to your email Other existing features 1. Car Rides - Conveniently make taxi or private-hire car bookings (current and advance bookings) - Carpool with friends and family with multiple pick-up or drop-off points - Share your ride info with family and friends - Save frequent locations for easy access 2. Pay for Street Hail - Pair your street-hail cab rides to your App which can allow you to make cashless payments and earn ZigPoints - Track your trip history digitally and receive e-receipts 3. EV Charging - Find the nearest available EV charger - Select your preferred EV charger and initiate the charging process from the App 4. Feedback and FAQs - Send feedback via the App - Get help via our FAQs and chatbot (Cyndi) *For a limited time only. Other T&Cs apply.