ShopRite

Name: ShopRite
Rating: 4.55816 (175146 reviews)

Shopping

View in App Store

ShopRite

Shopping

4.6

175.1K ratings

Age Rating

17+

Seller

Wakefern Food Corporation

View in App Store

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User Reviews for ShopRite

Unable to view Circular

Hello, I have been using the Shoprite app for a while to view the weekly circular and load digital coupons for when I do in person shopping. However, since the recent major update to the app, I am unable to select any of the locations that i frequent to view their circulars. This is because when I go to select the stores from the circular tab, it gives me a list of stores for Pickup and none of mine are on that list. I am not using the app for the pickup service however; i only want to see the circular, which i can access easily from the Shoprite website but not on the app. Please look into this issue. I would also like to suggest another improvement to the app. Before the major update I did not have to make a Shoprite account to load digital coupons to my card. This is now necessary it seems, which is incredibly inconvenient because no one wants yet another login to keep track of and another company with our emails and data, but also the login system is unwieldily and seems to log itself out. I understand that perhaps developers cannot remove the login requirement for bureaucratic reasons, but i would suggest that you at least allow us to login by scanning our Shoprite cards with our phone cameras. Still, if you are able to, please go back to not requiring logins, it makes the app even less usable and offers no benefit to me at least, as i just want some digital coupons. Thank you.

528528696291692862851, Aug 05, 2022

A to a+ (updated to B)

Adding to my original review below. The last three orders in a row have had errors, items missing from order (not listed in out of stock report). Deli is a big issue, I order 1.5 lbs of meat or cheese, I get .5 lb. (third time in a row). I order high end meat cuts (receipt says what I ordered) but actual product is of lesser quality. Not sure if it’s they are overwhelmed or just the fact they are getting complacent. Worth the 4.99 fee still, but we are just running out of things from the lesser quantity. Any other time I would just stop in any given day, but the whole point of using the service and taking hours to go through the virtual aisles to get exact products is to avoid the exposure since I am high risk. First it’s a great service for the Covid crisis. Unlike Costco and Instacart which inflates prices to ‘get’ more out of you (compare the prices, you would be amazed what Instacart jacks up)...this is a simple 4.99 fee - well worth it. They send you lists of items unavailable and offer to substitute them if possible. The staff has been kind, courteous and fixes any problem or missed/left item. The app is a breeze to use, via browse or search. I love the previously purchased option. All around it’s been nothing but positive, even when there’s an issue. Well done Shoprite!

Dr. Pgc123, Dec 31, 2020

Meh! Not as good as they should be.

I have been using the app for a while now specifically for purchasing groceries online. It was great at first, then not so much. Not sure what happened. Perishable products either come expired or are about to expire. I pay $5.00 for this service - it isn’t free- so I’m expecting at least for the food not to be expired or not to go bad in a day. Also, the food/products we order were always in stock, and lately we’ve been getting texts “we don’t have this product, would you like this one?” Well, I would expect an equally good product as a replacement or at least a variety of products I can choose from, but NO, you can only choose the suggested one. I gave it 3 stars and not 2 or 1 because some of the employees we get this service from are pretty good, and sometimes they call us to let us know when something is wrong. It isn’t the employees fault that the store is out of stock or the manager tells them to get rid of products that are about to expire first. The idea of online grocery shopping had me expecting good service and good products as if I were actually shopping for them. So to improve this experience please add more products we can choose from, always check the expiration dates are reasonable, and don’t put expired food in our bags. For other things, the app is good and works well.

Jencarnaci, May 01, 2021

ShopRite’s Online Shopping is Terrible

Basically you have a 50/50 shot at getting your order delivered on time, and if there’s snow in the forecast, all bets are off. What a disorganized mess. The third-party shopper was the one who called to tell me my order today was cancelled…I received no communication at all from the ShopRite staff. Then, when I called ShopRite back to ask about my cancelled order, they said the order isn’t cancelled, they were just running late. They assured me they would deliver this evening. I saw that they even charged my credit card. But nothing arrived…later I called one last time to find out the status, and a young kid answered and said everyone in that department left for the night. Now, I have no way of knowing whether they delivered to the wrong house, or just left my stuff in the aisle or never shopped the order. No one called to let me know anything. This isn’t the first mishap…Out of 20 deliveries, about 10 went smoothly. It doesn’t matter how far in advance you place your order, or what day you pick. It’s just the luck of the draw. ShopRite clearly lacks the right personnel to manage this service effectively. That being the case, they shouldn’t even offer it.Too bad…I really wanted this to work out. But it looks like I’ll have to do my own shopping from now on. But not at ShopRite. Thank goodness Uncle Guiseppe’s opened near me…I’ll be going there from now on.

Karen Peters, Jan 29, 2022

This is a review for the ap not the service or store

Why are people soo oblivious to what they are doing? This is a review for the shoprite ap not the store you have a problem with! The developers cannot help you with bad customer service or your Karen situation.That being said… the website is beautiful and light and modern and user friendly, most importantly. But I am having trouble with my password. I have used the shoprite ap for years, and I mean like probably since it was first developed. In my former address in fancy NOrthern NJ we had the scan as you go feature and it was FABULOUS. Now I’m in Delaware and they are just catching on to using your own bags.. dark ages I know. Either way with the new ap my password never saves and I always have to re-enter it, not a big deal really. However today I tried to log in to clip my digi coupons and got the wrong pw msg. Hmm ok? Tried again, and again on my laptop and again, no luck. my phone has the pw stored correctly for sure. Laptop does not. So I decided to do the reset, and it’s been an hour and still no email to reset. So I can’t login and do the coupon thing. I know it’s a first world problem but I’d really like to save the .50c on the coffee deal today. Thanks!

niffer's muse, Sep 25, 2022

Has potential to be so much better.

Should have a button for each product that allows or doesn’t allow substitutions. Should not allow you to order items that are not in stock. Every single time I’ve picked up my order, the same items I’ve tried ordering are out of stock or not stocked at that particular store. The text messages I may or may not receive in regards to substitutions or order completion are so inconsistent. Once in a while I will receive a message about my order. I feel like the “notes” section is never, ever read by the employee shopper, perhaps that’s just a particular store flaw. A huge pet peeve of mine is regarding bags. There should be options for this. I want the option of bringing my own bags and the option of deciding what I want bagged by shoprite. Most of the time, I do not use any bags at all. I find that all of my orders are so poorly bagged. A lot of times I will find that several items on the same order are bagged all by itself- so wasteful. Most of the time I can’t reuse or recycle the grocery bags because there’s a piece of paper with my last name taped to the plastic bags, with no way of removing it without tearing the bag. On the flip side, I really like the ease of matching a coupon with an item you’re viewing. I also like being able to schedule my grocery order more than 1 or 2 days out.

NinaV13, Aug 18, 2021

Store lines

Your store at Tuckahoe road in Yonkers is becoming unshoppable . I am aware of employee shortages and have seen the results of this in your store , having 4or 5 registers open and empty shelves not due to product shortages , but to no one available to stock them . I understand and allow for extra time while shopping . What I don’t understand is that because of the limited registers open , lines form quite often going the length of isles adjacent to registers . Now here’s the part that troubles me . …. In those long isle length lines the people on line are often down the middle of the isle or double parked with their carts making it impossible to shop the isle or even pass through . I’ve alerted the manager on duty to the problem weeks ago , and nothing is done . In fact the problem is getting worse by the week , especially now with can can sale going on . Often this is in 4 or 5 isles at a time . People block and are slow to react to requests to make room to access shelves or pass through . In my opinion a monitor of some kind is necessary to maintain order as the situation is becoming untenable . It will eventually cause myself and other shoppers to seek other accommodations . If everyone in line would co-operate , things would move smoothly . I’ve been going to the Tuckahoe rd. store for 25 years and would like to continue . Thank you for your time and consideration in this matter .

paulyplaqs, Jan 14, 2022

Great, but with new bugs

Recently when I click on some products the app doesn’t respond, and I have to restart it or give up in frustration. Sometimes it seems to work for the first few items I add to my list, then nada for the rest. It may be worse on Sunday, when the new circular comes out and perhaps not everything is perfect yet. It’s worse on the iPad. But there are so many handy features to this app that once you fix these new bugs, it’ll be back to being great again. Old review: 1) your shopping lists used to be printable. Please restore this ability. It’s nice to have a paper list for backup 2) Once you clip a coupon, the product image fades so much it’s hard to see what it is. I barely can tell what coupons I have once I’ve clipped them. Please make it more visible, maybe lightening the picture only slightly and including a check mark over it or elsewhere that still makes it easy to see. I tend to look through the coupons quickly by image rather than text, so retaining the picture’s clarity helps that. 3) maybe I’m missing it, but I don’t see where to find my receipts. If They’re not accessible in the app, this would be a helpful extra. If it’s already there ... never mind! Make these additions and you’ll definitely deserve 5 stars.

Suzynuze, Dec 27, 2021

HORRIBLE UPDATE!! Change it back!!

5/20-EDIT-it looks like the delivery part finally works. While signed into my account I changed the store to one that is farther away from me to see if I could get delivery there but it deleted my entire cart. I then went back to the original store I’ve been getting deliveries from and my cart showed back up and I was then able to select a date and time to get deliveries. This is good! But my cart shouldn’t be deleted if I move to a different store. If items that I need are available at another store, I should be able to easily switch to it like I used to do. I moved my rating to 2 stars for now. REVIEW FROM-5/18-It took me almost 3 days to get my order together and now that my list is complete, the coupons loaded back on (they were taken off on Sunday and then put back on hours later), the sale prices finally updated on Sunday evening, I’m now trying to do at home delivery (I don’t have reliable transportation going on 4 years) and it doesn’t work. I even tried everyday this week and it won’t let me reserve a date. I then see a reviewer state that only pick up is working so what are your customers that rely on delivery supposed to do? Now I have to spend another hour on Instacart copying this (over $200 list) with them and spend extra money. Shoprite your tech desk needs to get it together!! I’ll change my review and rating once it’s been tested out and works smoothly for everyone.

toomuchbooty4dapants, May 20, 2022

Awful and slow

Terrible, TERRIBLE service. I reserved a time slot to pick up my groceries from 2:30-3:00. I arrived at 2:40 and couldn’t even locate the pick up zone. So I had to take my infant son inside so I can ask what to do. I waited 5 minutes at the service counter while a women looked at me multiple times from the office on the side and answered a phone call before asking what I needed. Once I got outside to the loading zone and texted the number I waited 15 minutes and nothing happened. My son started getting upset and antsy by this point because he’s an infant sitting idol in a car. The guy walked out and stared at my car while walking into the main part of the store and said nothing to me, I thought maybe someone else was in the building he was in so I’d be helped shortly. Another 10 minutes went by and he finally came back from the main store to the loading area where I was trying to comfort my screaming son. He almost went back inside but stopped and asked “oh are you waiting for an order?” Um yeah! Hence my parking here and text message! There are signs all over the door that say do not get out of your car or enter the doors, just text and wait. I wait another 5 minutes before he comes back out to put them in my car. By then my son has gotten so upset he’s thrown up all over himself and his car seat. I finally left ShopRite at 3:27. It should have NEVER taken that long for a grocery pick up. Absolutely ridiculous. Never again.

Zoog53, Apr 13, 2022

Description

Grocery shopping made easy! Imagine everything you need for savings, recipes, and coupons for both in-store and online shopping, in one single app. Search, scan, save lists and notes, get deals, and order pick up or delivery - just like that.

Our app makes it easier to plan and shop while saving you time with these benefits: * Easily purchase off of one unified shopping cart - order for pickup or home delivery or use as an in-store checklist * Create & save your shopping lists for future use * Scan products to quickly add to your list / cart * Add notes to your list that can be shopped for later * Load digital coupons to your Price Plus club Card * Browse and shop from our weekly circular * View recipes & add ingredients to your list/cart * View personalized offers and recommended items on sale each week * Directly access your Price Plus Card * Search for products, recipes and coupons * Order Cold Cuts and more from our Deli (where available) * Manage your prescriptions linked to our Pharmacy App Learn more about the features of the new ShopRite app - https://www.shoprite.com/new-shoprite-app/ Shop Easy. Just Like That.