Stop & Shop

Name: Stop & Shop
Rating: 4.00983 (7933 reviews)

Shopping

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Stop & Shop

Shopping

7.9K ratings

Age Rating

Seller

The Stop & Shop Supermarket Company LLC

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User Reviews for Stop & Shop

List Envy

Developers need to implement the list system the last version had, specifically the ability to add custom items to any list. It’s great that I can “browse the aisles” virtually and add a specific brand of butter. But sometimes you just want to add “butter” to a list and get on with living your life versus scrolling for 2 minutes through pages of butter product and still not find the one you’re looking for. The old feature, allowing you to tap/circle a weekly flyer item and have it automatically populate your list was fantastic. From what I’ve read in reviews, that’s missing from the new version as well? I will comment on one positive feature, being able to look at your shopping history and add previously purchased items to a list for re-purchase. But the list system is broken by contrast to the old app and competitor apps. Feels like a lazy job overall in that the app is basically the existing website ported over to mobile. It all looks new and slick, but if you can’t manage a simple list function with the new system, then I have no use for it.

57889993, Sep 01, 2020

Great App!

I shop at Stop & Shop weekly and go through the coupons on the app weekly. Not sure where other reviewers are going wrong using the app. The coupons get loaded onto your Stop and shop card. If I load a coupon and use my card to buy that item, my sales receipt shows the discount. The cashiers do not have to apply any type of discount, etc. It won't show right away when I scan the item, it comes off once I start the check out process. Some people probably have an incorrect Stop and shop card loaded on their account. Not sure but it always works for me. My only problem with the app is that the coupons aren't always the greatest. They do put a lot of coupons for free items too. Which is great to try something new. This app is definitely worth a try if you shop here.

Alkel, Sep 12, 2017

Why does it crash so much?

The app setup and layout is fine. Easy to use. No trouble finding what you’re looking for. Manage rewards. Great! But why when I go to add on to whatever the wife already has in our basket, say 8-20 items, does the app just shut? No warning. Doesn’t freeze. Just closes. Click on the icon and it’s back like I hadn’t opened it yet giving me a time I can shop to for current order. It’s annoying. I know first world problemsBut it happens 5 - 6 times while adding mentioned items and looking. Also could you have it run through items to be purchased that have the “substitute with” on? Too many times one of us forgets to check if there’s an option for a substitution and end up getting something we didn’t want. Just a final pop up or step that says hey your about to update your cart and these items are going to be substituted if not available. Is that what you want? Just an idea .

bje5656, Apr 03, 2022

Jess F

A worker or manger actually called me to review some items that were not in stock and to offer me alternatives. My fresh groceries such as green leaf lettuce, bananas and avocados were chosen well and all were in beautiful condition. Groceries are not put in paper bags, which I love (earth friendly)!!!!! They were also packed nice and neatly and were organized. I felt like as compared to before, Stop and Shop has really stepped up there game with this on line grocery thing. I was impressed and very pleased and how much time it saved me. Also the young man who brought my groceries to me in the spot provided for pick ups was a sweetheart. I have no issues and will continue to use this service as long as it stay as great as it currently is!!!!!!!

braylennn, May 15, 2021

A few bugs

It’s convenient enough but I can’t get through placing one order without the app crashing/closing several times. It’s super annoying. There is supposedly an option to remove items from the past purchases feature only it doesn’t work. You can hit “remove” (trash icon) till you’re blue in the face but it won’t remove the item. Also annoying. Makes scrolling through past purchased items that you will no longer want, very tedious, not to mention the app crashes midway through and then you’re stuck starting all over again from the top. When you place 2-3 orders a week that’s a lot of scrolling! The app could really use sone major upgrading. That said, I’m grateful to be able to order online and do contactless curbside pick up considering covid. But if you’re going to offer a service I would think you would want some kind of quality attached to it.

JimJay111, Sep 08, 2021

I need support

So, every time I want to use the app, there’s a glitch. Like now I tried to contact app support it says site temporarily down. So I’ll gripe here. Every time I open the app a pop up appears asking if I want push notifications. This is annoying for two reasons 1. I am vision impaired and all my settings are for large text, when this notification request appears, I can’t decline it as the text is so big I can’t access or scroll down to the no thanks section of the request. It’s also annoying because if I want notifications, I know how to get them you don’t have to ask me every time.I am requesting a reasonable accommodation under the Americans With Disabilities Act that you simply remove that pop up about push notifications or make your app more usable to the low vision community. I’m sure The Carroll Center for The Blind Technology department can help you figure out how to do that if you don’t already know. Thanks. When will the app support page be up and running so I can complain there as well?

LizzyOM, May 29, 2021

Very useful upgrade!

This app is tremendously more useful than before. It reminds me of the Wegmans app before Wegmans ruined the app in every conceivable way. The new Stop&Shop app may actually turn us back into Stop&Shop shoppers (bye bye Wegmans and your stupid app). A few suggestions for Stop&Shop on their new app: (1) it would be very helpful to be able to pinch and enlarge the pictures, (2) please add a button on the home page to bring up a default shopping list with a single top - just like there is for the cart, (3) please save last-used sorting order for shopping list, (4) fix glitch in shopping list that requires reversion to sort by description to actually show items on list if the app is closed with the shopping list in any other sort order, (5) please add swipe to delete items from shopping list, (6) please enable more than one device to be signed in to the app - so that, for example, I can add more items to the list when my husband is also signed in on his device. Thanks!

MyEarlyBirdy, Aug 02, 2020

Updates and now downgrades

I used to be able to scan the barcode of a product and the result would reflect all offers attached to the product. Now when I scan a product, it does not show any attached offers. If an item has more than one offer and I click view all item offers, your app just displays the item information, instead of all the offers attached to the item. For example, Dannon Oikos yogurt has a $.65 digital coupon and an instant savings of five dollars off when you spend $15. When I click view all items offer for the Dannon Oikos, it doesn’t show any offers; it just shows details about the product. Your app used to display all offers attached to an item when scanning the barcode or clicking view all item offers. You should reinstate that feature, instead your app developers removed it and the feature is not working properly. That is a downgrade, not an upgrade. Also, your past few maintenances have emptied my online cart and cannot be restored. I logged out of the app when it was glitchy and my entire online cart was emptied. I called Stop and Shop’s customer service number and was informed I had to choose Store pick up or delivery in order to have the items in my online shopping cart saved. How asinine is that? Why do I have to change my shopping from in-store to pick up or delivery in order to save the online cart? You should really address all these aforementioned issues.

slamjf, Jul 18, 2021

It’s OK

I use the app for savings - coupons, points rewards etc. But I have 2 complaints. First - there should be a better way to get to the digital coupons. Only some come up at the beginning of the coupon listing. Maybe have a separate section for the weekly digital coupon specials. Very annoying to be in the store and see a digital coupon special and have to pull out my phone and find it to load it to get the savings. Second - I have always had a glitch when going through the coupons. App will just shut off and boot me out. Then I have to start scrolling all over again. I thought maybe it was just my phone, but it’s happened even with my new phone. (and yes - I do update the app on a regular basis) Between the hidden digital coupons, and glitch that shuts down the app on my phone it’s almost like they’re trying to discourage you from searching for savings. Nobody has time these days to spend an hour scrolling through coupons and weekly ads trying to make sure you’re able to take advantage of special offers. Grocery shopping isn’t that exciting that I want to be glued to this app for an hour.

The Real Piglet, Jun 24, 2022

Delivery Charging System

You know how when you purchase several items online and they charge you? And then one of the items they send is the wrong item, or it arrives damaged, or it ends up being out of stock so they issue you a refund in the amount of that one item? Reasonable right? Yeah that’s not how Peapod works. So my guy was sick, and he usually takes me grocery shopping, so I decided to do peapod so we could stay home and he could rest. I made my selections, got a delivery time, and paid. Total charge $115 and change. Cool, cool, cool. Well a few items were out of stock and one arrived damaged so I reach out about a refund and check on my final bill, $77 even. Cool, cool, cool. Then I want to make a purchase, but it’s a significant amount and I think, we’ll after bills this week I have a little over $200 left, so this should be fine but let’s check in on the account to be sure. Ummmmm that doesn’t seem right, I barely have $100 in my account. I start looking at charges. Instead of keeping the original $115 and change, and issuing me a refund for $39 and change, Peapod kept the original charge and then charged me again for the new lower actual cost of my groceries. So now they have $193 and change of my money, and I have $77 worth of groceries. So I call, oh no worries the first charge will be refunded in 3-5 business days. Excuse me?!?! You just stole $115+ from me but it’s okay because I’ll get it back in 3-5 business days?!? How is that logical or legal!?!?!?

TK8098, Dec 15, 2021

Description

The best of online and in-store shopping — Stop & Shop® is here for you now more than ever. We've enhanced our digital grocery shopping experience to help keep your family safe and comfortable. NEW: One App for Pickup, Home Delivery & In-Store Shopping • Order your in-store favorites for home delivery.

Contactless delivery keeps you and your family safe. • Or choose convenient curbside grocery pickup at your local store. • Spend less time in the store by planning ahead with digital coupons and our weekly ad. • Sign in to access your Stop & Shop® Card any time. Lots of Rewards Are Waiting, No Matter How You Shop • Earn 1 Stop & Shop® Go Rewards™ point for every $1 spent online or in store • Redeem points for fuel and grocery savings and special partner offers. So. Many. DEALS! • Shop coupons, your local weekly ad, specials and much more right from the app. • Save it all to your account and automatically redeem. Experience the Mobile App In Store, Too! • Sign in to access your Stop & Shop® card and save it to your phone's wallet. Scan the digital card in store to use your clipped coupons and rewards. • Experience the enhanced Deli Order Ahead — stop waiting in game-day Deli lines. Your satisfaction is our #1. Our family always takes care of your family like our own.