REDBOX: Rent, Stream & Buy

Name: REDBOX: Rent, Stream & Buy
Rating: 4.79565 (507652 reviews)

Entertainment

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REDBOX: Rent, Stream & Buy

Entertainment

4.8

507.7K ratings

Age Rating

12+

Seller

redbox

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User Reviews for REDBOX: Rent, Stream & Buy

Could be better

The Redbox app technically does everything that I have ever demanded of it, but not without a little bit of struggle at times. Here’s my wish list:1. I wish it was possible to reserve two discs at two different kiosks at the same location without having to make two transactions. 2. I wish instead of pulling a disc out of my bag if I switch kiosks it would instead give me an option to finalize that first transaction instead of just assuming that I don’t want it.3. I wish as I was driving by a redbox I could get a push notification sent to my phone to remind me to return a disc if I have rented one more than 12 hours ago and haven’t yet returned it.4. I wish I didn’t have to slide my card through the card reader to pick up a reserved disc.5. I wish I could select movies that I want to see when they come out at redbox and get push notifications sent to my phone to let me know those movies are now available. 6. I wish when I am trying to return a disc and the kiosk is full that it would display on screen the name/location of the nearest kiosk which isn’t full.7. I wish when I am in the middle of a transaction and someone is about to rent the last copy of a movie that I have in my cart that I would get an in-app notification telling me that I may not get the movie. I think I will stop there but I will check back often to see if any of these wishes have been fulfilled. 🧚‍♂️

Amerist, Oct 12, 2019

New Version is Screwy

I have been using the Redbox app for years and it has always been quick and convenient, especially when you only have a couple of minutes in the morning as you’re getting ready for work. This app has changed and is NO LONGER convenient. It is buggy! I went in as usual and when it can time to check out, it told my password was wrong. So I asked for a reset but the reset that was sent to my email didn’t work. I tried this twice! Then I decided to create a new email because I thought it would just be easier. Then, I went in to “create a new account” under that email. When I went to check out, it said it couldn’t accept the card and to use a different one. Really!!?! Here have NEVER been any issues in the past, and now all of these stupid issues?!? What a waste of time!? Why’d don’t you guys just leave the app alone? Such a hassle!

Canadiancricket, Mar 20, 2018

App Errors and Terrible Customer Service

We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration.Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental.

Housemom13, Nov 29, 2019

Cant watch if you download.

Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will.

lilith nightriver, Jan 03, 2021

Unfair Advantage

I was recently educated on how my RedBox and RedBox OnDemand Account is used... Considering how it works it’s an unfair advantage for the customer, see when we rent from the kiosks we are more likely to keep them over causing more fees, versus the streaming account due to the likelihood of being overcharged is lower. The point system is also a major disadvantage because if we use the kiosks to earn points then we should have the benefit of using them for streaming. As I was speaking to your CSR and the Supervisor it was brought to my attention nothing was put in place to justify why points can not be used on all platforms. I have been a loyal customer of Redbox for 5 years give or take... I would like to see some changes or at least some kind of benefit from streaming at a higher rate...Thanks Again for informing me on how to use my points at the kiosks...

LoccMutt, Nov 29, 2019

Redbox Issues

Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox.New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!!

Movie Lover 1978, Mar 16, 2020

US

I seen this movie in the theaters and it was sooo good with this eerie, creepy vibe. However, I really wanted to understand what I saw in dept with the biblical meaning Jeremiah 11:11. So after watching this movie a second time on redbox I understand even more and realized how brilliant this movie was and if anyone says it’s not good or worth your time they totally missed what the movie was truly trying to say about how we as humans take for granted all the privileges we have on the surface and the closest people to you, really can not see the true you. The doppelgängers were a metaphor. The horror in this movie was that when all is say and done at the end of the world we will be our own destruction with ourselves for the choices we made all these years on earth and God will judge us and chaos will consume the earth. That in itself was very deep. So you if you decide to rent it know that this is a psychological horror film with some prophecy in it. Read your Bible and Pray.

Roangel39, Jul 17, 2019

New version and the guy who made it should be fired

I have loved redbox up to this point, but the new version of the app is just plain bad. It will not take my payment no matter how many times I put it in or what I do. Can’t get anyone in the phone either- just some nice elevator music. I don’t know who I dislike more at the moment- Kenny G, or the punk who thought this version was actually a good idea. The only thing that needed to be fixed in the site wasn’t, and now it’s completely unusable for my family. And the thing that irritates me the most is that qualified leaders are unemployed while this nincompoop probably got a raise. Business as usual in America- and the moron didn’t even think that it might be a good idea to let you put in ALL of the movies you are looking for before pinning you down to a single box (the only thing that really needed to be fixed).

SMPL Y, Apr 07, 2018

Dearest Redbox

To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.

SohoNative, Nov 09, 2019

Great user experience except for the map function

This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit?So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.

TInYvonne, Feb 02, 2020

Description

The Redbox app has many features that make entertainment simple, affordable, convenient and personal. • Rent & pick up new release movies on DVD, Blu-ray and 4K UHD starting at just $1.99 a night at any of the 41,000 kiosk locations • Buy used movies to own forever. Just choose a favorite, select “Buy at the Box” and pick it up at a Box near you. • Stream Free On Demand – and choose from hundreds of movies & TV shows to watch free with ads. Also, enjoy a variety of comedy stand-up specials, documentaries and more.

No sign in required. • Tune into Free Live TV for popular channels featuring movies, sports, news, music, kids & family, lifestyle and more. Plus, watch our very own Redbox Movie Channels for hand-picked collections. No sign in required. • Rent or buy new movies and thousands more. Simply add them to your On Demand Library to watch instantly in the app. • Want to watch on the go? Download your On Demand rentals & purchases to watch anytime, anywhere – even offline. • Sign up for Redbox Perks to earn free rentals, get special deals just for you, and enjoy perks like a b-day gift and additional promos. • Add upcoming movies to your Wish List – and we’ll notify you when they’re ready to rent & pick up.