PREMIER Credit Card
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User Reviews for PREMIER Credit Card
Nothing about this card is user friendly!! So horrible
I got this credit card because It was the only one that would except my horrible credit score. There is no easy way to pay this credit card. you can’t use your debit card you can only use your checking account it takes 7-14 days for it to post on your account to be available. the only way to get it instantly available is to pay the 9$ fee at Walmart or Western Union. Customer service is a nightmare to deal with they never wanna answer the phone and the telemetered service and the props are also not user-friendly or give you options that you need to talk to a live representative. just the worst credit card we have. But it has help me build my credit and as soon as I get more established I’m going to cancel this credit card cause it’s by far not worth the hassle it creates when trying to pay it
Predatory Company
Any sort of problem causing a missed payment, will result in fees and interest charges that will leave you unable to ever bring down your balance again, unless you can pay it in full. I had a $700 limit that I had to use for essentials and after not being able to make a payment, my account is $242 past due and almost a $1000 bill now. This card is designed for people with mid/poor credit, because you have to keep making the payment that goes almost all to interest, just to try and keep a good credit score. I refuse, until someone reaches out from premier and explains why my balances are so absurdly high when I haven’t used the cards in months and have strugggled with money during the pandemic. Dont recommend, use cash only.
Had to change to 3 from 4.
I just read some older reviews about this card and they similar to mine. The app isn’t user friendly at all. The layout is weird and why does it take so long to update your balance, or show pending transactions? Oh and what’s with the pin request thing at the register? It’s a credit card. I’m very grateful for the company giving a chance to build my credit but why all the fees? People with bad or rebuilding credit should not be charged with so many fees. I had to pay you a $95 processing fee then you charge me the $79 yearly fee right after. I already you almost $100 and I haven’t even used it. Seeing how those almost 1 year old reviews are saying the same thing I’m saying now, it shows me how much the company cares.
Delayed Transactions / Terrible Customer Service
Simply using this card to continue building my credit, however, I had a recent issue with my balance owed, and wanted to cancel, and was hung up on by the SUPERVISOR. Very unprofessional. Despite my confusion, I still wanted to pay the balance but continue with the cancellation, and no one was patient enough to offer an explanation as to why I owed so much. Was given several different numbers by different agents, adding to my confusion, and was not able to reach a solution, so they hung up on me. I run a few businesses, and wish I could hang up on my customers as a resolution 🙄 If the app showed current transactions as they were made, instead of delaying, this could have been avoided.
Card - friend or foe?
The card availability is a blessing and it’s features are nice- lets start there. The headache is when you’re attempting to use it and have to enter a PIN number as if it’s a debit card! I was told it was for added security. (Won’t go there- but ok) Now the app. You can’t see pending transactions. The lag time with posting the correct card balance is too long. Even if you know your balance owed is $100, you can only pay the balance it gives you even if it’s $20. You’ll see all of your transactions, but, your balance won’t reflect the same. I waited almost 2weeks to pay because I waited for a balance owed to update. That’s a headache! Finally, every time I log in to pay my bill, it says I’m entering the wrong password- despite my having it written down. So resetting every month is now a necessary thing.If First Premier can fix these issues might not be too bad...
Too many fee!
I find it very unfortunate because First Premier Bank primarily focuses on helping customers with bad or not so favorable credit issues, they select to charge them so many fees. For instance, there is a $12 monthly fee which adds up to $144 along with a $79 yearly fee that members of with this card are subjected to. Very unfair because of past credit negligence. Because our credit scores isn’t desirable don’t mean we should be treated so unscrupulously by credit lenders such as First Premier Bank.I’m also very thankful that First Premier Bank was willing to take a chance with me and others who didn’t or probably still don’t have a desirable credit scores. But because of the fees along with very high interest rates, despite concerted efforts by some of us to show our desperation to do better to improve our credit scores is my reason for giving First Premier Bank 1 Star on this review
I love you yall
I just wanted to say thank you for giving me a credit card it is my first one ever. In respect to your company giving me a chance to prove myself and establish credit I thank y’all. I will make this my priority to pay first on or after the 3rd of every month. This has helped me to since I’m disabled and only have a set income. There’s people like me who deserve other chances. My credit has been messed up since the late 80s to early 90s because my Dad took it on him self to use my name on Gas and water bills electric bills and I was only a teenager or less back then. So thank you FIRST PREMIER for giving me a chance to prove it to you.
Taunta
The interest rates are over the top in addition to that I have a second card with them and why do I need 2 cards? Why can they not be combined because with the two cards every year I get charged a yearly fee so my goal is to pay the cards down and get rid of them and I would not advise anyone to take this card. When I initially got these cards my credit was low but I’ve never been late I’ve paid on time and I’ve asked repeatedly could you please combine the two cards and they say no we can’t do that. So what that says to me is that this is not a company that’s interested in the Consumer this is a company that is taking advantage of people who were trying to rebuild their credit.
App doesn’t work, High Fees, not worth it
Granted this card came to me in a moment of hard times but I would’ve gone without it if I knew all the crap I would’ve had to deal with because of it. The app does not work ..it leads you to some site that does not even work and is not touch friendly. The fees I have received from this card are ridiculous including the interest every time I even use the card it charges me a purchase interest fee. One time I paid my bill and right away it took my annual fee so my payment nothing. Just really a disappointing waste of time. Not to mention the high fee it cost to just have your payment be immediate and not be held for 20 days. Do yourself a favor.. Choose something else.
Wouldn’t wish on my worst enemy
DO NOT GET THIS CREDIT CARD. There are no autopay options. I don’t get reminders to pay. I have paid more in fees to this company than my credit limit. This card is a joke. There’s a “monthly fee” you have to pay even though I specifically got this card to not pay fees month to month. They enjoy making you miss a payment to pay additional fees. The only reason that I have this card still is to not destroy my credit history as I’ve had this card for a few years. Absolute GARBAGE. Do not patronize this company. They are horrible, and they do not care about the customer. If they really wanted to help us, they wouldn’t destroy us with unnecessary fees and an inability to autopay (thereby paying MORE fees). They are horrible, I wouldn’t wish this on my worst enemy. Do not utilize their services unless you want to make your life worse. App review - perfectly serviceable, not as good as Capital One or Discover. Both have WAY better customer experiences and don’t drown you in fees.
Description
This mobile app allows you to manage your First PREMIER Bank Credit Card on the go. You can securely access your account information whenever and wherever it is convenient for you! This FREE mobile app allows you to: - Review account balances - Make payments - Monitor recent transactions - View monthly statements Access your account 24/7 using your existing mypremiercreditcard.com username and password.
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